Thank you for your feedback. I am glad to hear that you enjoy seeing our animals and care about the important work we do, as a charity, to protect wildlife. Our expert animal keepers have ensured that all of our animals have enough space and enrichment to be able to display their full range of behaviours in their homes. I am very sorry to hear that you felt the staff at admissions were rude towards you. If you experience anything which makes you feel uncomfortable, please do report it to a manager. You are welcome to come to the main reception and ask to speak to a Visitor Experience Manager about this, once we are re-opened. We would be keen to speak to the staff in question and ensure that any inappropriate behaviour by our team members is dealt with as soon as possible. None of our customers should be made to feel unwelcome in any way, quite the opposite! We really appreciate all your support and helping us to continue our vital conservation work through your visits!

Dear Shauni, Thank you for your feedback, I am sorry to hear that you feel disappointed that we are unable to refund your tickets. My colleague empathises with your frustration, as do I, but she has been fair in her explanation that, while this is an unprecedented situation for everyone, our terms and conditions remain the same. This means that, although the tickets are not refundable or transferable, they are flexible and can be used on other days, up to a year from the date of purchase, so you have until 18th March 2021 to make use of these tickets. If you don’t feel that you will be able to visit at a later date, then you have the option of gifting the tickets to a friend or family member to make use of. We care about our customers and disappointing any one of you is always regrettable, but as a charity, your support is more vital to us now than ever. We rely on the income from our visitors and guests to care for the animals in our collection and to continue our valuable conservation work at home and overseas. We really appreciate your support and hope that you will be able to make use of your tickets and come and experience the good work our wonderful teams are doing for yourself and meet our beautiful animals, once we re-open. Best wishes, Tania Smith (Visitor Experience Manager)

Thank you for the lovely feedback and 5 stars! It's great to hear that you enjoyed your day exploring our zoo. Fingers crossed there will still be sunny weather by the time we are able to re-open as it is especially beautiful walking around the landscaped gardens and watching the animals playing in the summertime! Thank you for supporting our conservation work through your visit!

Thank you so much for the 5 stars and rating us among the best of zoos! We are very proud of our place of work, it's beautiful animals and dedicated teams of staff and it's lovely when our visitors share this view, so thank you! Our Western Lowland gorilla troop are so magnificent and I remember the first time I experienced viewing them playing and stomping on the glass above my head and it being totally breath-taking! Our animals are being well looked after and fed by our keepers whilst we are closed to visitors but we'd love to welcome you back once we re-open and we wish you and your family well in these difficult times.

Thank you so much for the 5 stars! It's really great to hear that you enjoyed your day and wandering around our beautiful gardens. Our gardeners certainly have very green fingers and work their magic all year round! If you get a chance to visit in the summer though, the gardens are particularly spectacular - definitely recommended! We have lots of free maps upon entry as well so you can plan what animals to see and it also has the timings of our animal keeper talks. Thank you so much for supporting us and our conservation work through your visit!

Thank you for the lovely feedback, I'm glad to hear you enjoyed your morning visit and watching the seals getting fed! It's also great to know that you found our 12 acres easy to navigate and met lots of our lovely animals. Thank you for supporting us and our conservation work through your visit!

Thank you very much for the 5 stars! I'm happy to hear that you enjoyed your day despite the rainy weather and found lots to see within our indoor spaces. Our Western Lowland gorillas are definitely a highlight for me too! Thank you for supporting us and our conservation work through your visit!

Thank you so much for the 5 stars! It is great that you enjoyed your day and the educational aspects encouraging children to learn about conservation. Thank you for the lovely feedback regarding ZooRopia and the team - I have sent them your review and I'm sure they'll be really pleased to receive it! We appreciate your support and contribution to our conservation work through your visit! Thanks!

Thank you for giving us 5 stars!! It's really lovely to hear that you enjoyed your time at our zoo and found plenty to see and do! It's also great feedback that you felt we are good value for money and a good tip regarding a packed lunch - we have lots of picnic benches around the site including undercover but you still need to wrap up warm in the current weather! Thanks so much for supporting us and our conservation work through your visit!

Thank you for your feedback, it's great to hear that you enjoyed your day learning about our animals! I'm sorry to hear that parking was tricky, it's definitely recommended to come early to secure a space in our car parks, especially during the school holidays. There is also free on-street parking during weekends and on bank holidays. Thank you for supporting us and our conservation work through your visit!