Skin & Tonic

Skin & Tonic anmeldelser, Blackpool

Skin & Tonic
3.5
Spa
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3.5
3 anmeldelser
Ypperlig
2
Svært bra
0
Gjennomsnittlig
0
Dårlig
0
Forferdelig
1

cmw03
1 bidrag
apr. 2014
I visited the salon last week with my mum for a Mother's Day treat. It was a very relaxing. Fantastic treatments and lovely staff. Would definitely recommend.
Skrevet 9. april 2014
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Thank you for writing a review based on your experience with us, it is always nice to read such positive comments, it means everything to us. We look forward to seeing you again
Skrevet 10. april 2014
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

d1973
lancashire34 bidrag
mar. 2014 • Familie
My friend and I bought a groupon for here. On arrival I kind of got the impression that it was an inconvenience that we had turned up.
The owner then announced that there was a problem with my voucher and left the room to phone groupon. She re entered the room mid conversation. Apparently my voucher was not valid, though she did believe i had bought and paid for it.
She began debating with 'groupon' as to what she should do. They offered to put her through to a supervisor, but rather than waste any more of her time trying to ensure we weren't let down, she preferred to end the conversation. She then informed us that we would not be receiving our treatments.
Needless to say we were very disappointed after taking the day off work. We had also travelled 20 miles and it was a treat for my friends birthday.
The owner offered no other solution, simply taking an 'its not my problem' attitude.
I don't know what went on, but when i phoned groupon they had no record of her call, confirmed that my voucher IS valid, gave me a refund and compensation.
We were appalled by the unprofessional, couldn't give a stuff attitude of the owner. Maybe she could take a leaf out of groupon's book when it comes to customer service....it certainly wouldn't do her or her business any harm.
Skrevet 19. mars 2014
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Good morning, let me respond to your 2nd review (your first removed due to liable and slanderous content) firstly you arrived late for your appointments by 15 minutes we understand that this can happen however your attitude was not apologetic in fact you stated we are late but that's fine, in all honesty I found that comment disrespectful to the other clients who would be kept late all day with the domino effect your lateness would cause, however I remained polite and professional, you had a Groupon voucher which would not scan nor input manually I tried to do this many times for you as you are aware, I then telephoned Groupon you know this to be true because otherwise HOW WOULD I KNOW ALL OF YOUR DETAILS? At no time did they offer to put me onto a supervisor to resolve your problem...if you doubt I rang them please enlighten me as to how you come to this conclusion? I spent 15 minutes on the phone to them in front of yourself trying my very best to rectify this issue, my words if you recall were I have 2 ladies whom have travelled to be here and I want to do their treatments, so I wonder how you feel I didn't try for you! The transfer call you so rightly mention which I stated I would do when I didn't have customers in the room was a complaint I could make about the service and nothing to do with you, your treatment nor voucher, funny how you believe I have spoken to them when you think it was because I couldn't be bothered to put the effort in for you! I spent half an hour in total attempting to resolve this issue. You are correct I was not able to do your treatments without the voucher being redeemable otherwise the salon would not get paid to do them nor be paid for the cream tea so as much as I value our customers and love my job I am not in business to do it for free your attitude was aggressive and offensive and may I so kindly mention that there is only so long I will allow someone to speak to me in such a manner before I have no option but to refuse to do the treatments, had you of been approachable and reasonable (due to the issue being neither mine nor yours) we would as a gesture of good will have offered to do something for you that morning as we were aware that you had purchased it and it was unfair to you that it was not working and then once at the bottom of the issue with your voucher you could have come back and had the pamper, however due to your intimidating, rude and aggressive attitude I chose as the owner of the salon to rightly refuse to offer you any complimentary treatment. Groupon have assured me that they have spoken to you and have explained that it was a problem with the voucher and that without the voucher scanning or the codes being accepted I was under no obligation to carry out the treatments and indeed I would not have been paid to do so. I take customer service and satisfaction exceptionally seriously and I feel that our repeat business speaks volumes. When you speak to someone in a manner not appropriate I'm sorry but in my salon rudeness will not get you anywhere, I have never been spoken to like that in my 30 year career history, There was no appeasing you, so I am very pleased that Groupon refunded you and gave you compensation I am also aware they informed you that the error was with the voucher (do you think they give compensation for nothing?) And finally... I trust others reading both yours and my version can see it objectively and let my other reviews speak for themselves. Thank you
Skrevet 21. mars 2014
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Faulkner1066
Sheffield, UK72 bidrag
The spa we had from Skin & Tonic was exceptional. I cannot rate these ladies high enough. Myself & the husband had a facial & back massage to die for in the hotel. No comments on the hotel but give these ladies a try they are brill
Skrevet 12. oktober 2013
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Sorry for the very late reply, we love to get customer feedback so thank you for your very kind comment regarding your visit to Skin & Tonic. We hope to see you again in the near future.
Skrevet 28. februar 2014
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Er det noe som mangler eller er unøyaktig?
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