Thank you for writing a review based on your experience with us, it is always nice to read such positive comments, it means everything to us. We look forward to seeing you again

Good morning, let me respond to your 2nd review (your first removed due to liable and slanderous content) firstly you arrived late for your appointments by 15 minutes we understand that this can happen however your attitude was not apologetic in fact you stated we are late but that's fine, in all honesty I found that comment disrespectful to the other clients who would be kept late all day with the domino effect your lateness would cause, however I remained polite and professional, you had a Groupon voucher which would not scan nor input manually I tried to do this many times for you as you are aware, I then telephoned Groupon you know this to be true because otherwise HOW WOULD I KNOW ALL OF YOUR DETAILS? At no time did they offer to put me onto a supervisor to resolve your problem...if you doubt I rang them please enlighten me as to how you come to this conclusion? I spent 15 minutes on the phone to them in front of yourself trying my very best to rectify this issue, my words if you recall were I have 2 ladies whom have travelled to be here and I want to do their treatments, so I wonder how you feel I didn't try for you! The transfer call you so rightly mention which I stated I would do when I didn't have customers in the room was a complaint I could make about the service and nothing to do with you, your treatment nor voucher, funny how you believe I have spoken to them when you think it was because I couldn't be bothered to put the effort in for you! I spent half an hour in total attempting to resolve this issue. You are correct I was not able to do your treatments without the voucher being redeemable otherwise the salon would not get paid to do them nor be paid for the cream tea so as much as I value our customers and love my job I am not in business to do it for free your attitude was aggressive and offensive and may I so kindly mention that there is only so long I will allow someone to speak to me in such a manner before I have no option but to refuse to do the treatments, had you of been approachable and reasonable (due to the issue being neither mine nor yours) we would as a gesture of good will have offered to do something for you that morning as we were aware that you had purchased it and it was unfair to you that it was not working and then once at the bottom of the issue with your voucher you could have come back and had the pamper, however due to your intimidating, rude and aggressive attitude I chose as the owner of the salon to rightly refuse to offer you any complimentary treatment. Groupon have assured me that they have spoken to you and have explained that it was a problem with the voucher and that without the voucher scanning or the codes being accepted I was under no obligation to carry out the treatments and indeed I would not have been paid to do so. I take customer service and satisfaction exceptionally seriously and I feel that our repeat business speaks volumes. When you speak to someone in a manner not appropriate I'm sorry but in my salon rudeness will not get you anywhere, I have never been spoken to like that in my 30 year career history, There was no appeasing you, so I am very pleased that Groupon refunded you and gave you compensation I am also aware they informed you that the error was with the voucher (do you think they give compensation for nothing?) And finally... I trust others reading both yours and my version can see it objectively and let my other reviews speak for themselves. Thank you

Sorry for the very late reply, we love to get customer feedback so thank you for your very kind comment regarding your visit to Skin & Tonic. We hope to see you again in the near future.