Divertimenti
Divertimenti
3.5
09:30–18:00
Mandag
09:30 - 18:00
Tirsdag
09:00 - 18:00
Onsdag
09:30 - 19:00
Torsdag
09:30 - 18:00
Fredag
09:30 - 18:00
Lørdag
10:00 - 18:00
Søndag
11:30 - 17:00
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Nabolag: Chelsea
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- Knightsbridge • 9 min gange
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9 243 innen 5 km
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Hver Tripadvisor-anmeldelse går gjennom et automatisert sporingssystem før den legges ut. Dette systemet samler inn informasjon som svarer på følgende spørsmål: Hvordan, hva, hvor og når. Hvis systemet oppdager noe som muligens strider imot retningslinjene våre for fellesskapet, blir anmeldelsen ikke publisert.
Når systemet oppdager et problem, kan en anmeldelse automatisk avvises, sendes til anmelderen for bekreftelse eller gjennomgås manuelt av teamet vårt av innholdsspesialister. Disse spesialistene jobber døgnet rundt for å opprettholde kvaliteten av anmeldelsene på nettstedet vårt.
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3.5
20 anmeldelser
Ypperlig
9
Svært bra
3
Gjennomsnittlig
0
Dårlig
1
Forferdelig
7
frankuk19
215 bidrag
aug. 2023 • Par
This is the only one store in the city that I know, but even having been here just only few times, apart if I will return or not, reevaluating the overall experience such as products' diversity, brands, prices, staff attention, place in general, location and other services, after a deep analysis about quality over payment, for diverse stores visited, my really objective, honest and reasonable rating should be at least a 4.5/5, and perhaps could also be the 1st in my personal ranking. Sorry if doesn't match the others' criteria.
Skrevet 19. juli 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Yellow R
1 bidrag
aug. 2023 • Alene
I bought a Le Crueset wine opener here about 6 months ago which broke upon my first use. As I live abroad, I was only able to return to London last month. I brought in the broken wine opener with the original price tag printed on the store sticker label. The young man who subsequently revealed that he was the GM named Jason Somers was arrogant, sarcastic and absolutely does not understand what minimal customer service standards should be. He refused to exchange the item without the purchase receipt or credit card statement (gimme a break - from 6 months ago and what if I had paid cash?!) He went on to make comments such as “how would I know you really paid for it…” implying that I may have stolen it?!!
I ended up getting it exchanged at the Le Creuset branded store. No questions asked.
A store with a GM with this kind of attitude does not deserve any business and I will make sure I will never go back!
I ended up getting it exchanged at the Le Creuset branded store. No questions asked.
A store with a GM with this kind of attitude does not deserve any business and I will make sure I will never go back!
Skrevet 24. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Мистик
Moskva, Russland3 bidrag
jul. 2023 • Alene
Avoid visiting this place. Arrogant customer service Jadon and David). Overpriced. Staff does make mistakes and not in a position to proactively solve the issue and leave it up to you. Not even apologize. Strange refund policy, which is not common for UK.
Skrevet 14. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Amelia M
London, UK1 bidrag
jun. 2022
These guys saved my skin! Amazingly helpful went above and beyond in getting a Gozney pizza oven out to me for an event when I was let down by Gozney themselves, literally couldn't believe how the customer service compared, I spoke to the General Manager who was like some sort of magician and got it out to me the very next day, literally cannot rate the shop more highly. Gozney and many others could learn a lot from these guys!
Skrevet 4. juli 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
SavvyCustomer77
London, UK17 bidrag
nov. 2021
Very disappointed! I have been a customer for over 15 years. It has Always been a local friendly place to buy cookware & homeware etc. They remember you when you come in and it motivates you to return. But an encounter with an aggressive young man with a bad attitude displaying poor customer service means I am taking my custom elsewhere. Most of the staff have been there for a while and are always helpful. This bad experience has made me not want to return to this branch unless I have no choice. If he is management then I hope the owners send him for training. He should go into a business where he doesn’t have customer contact. He made me feel awful and now I dread coming into this branch.
Skrevet 1. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Duke Silver
6 bidrag
feb. 2021
Bought a new knife from the website. Excellent service and delivery time (which was free on my order!).
The item was in stock when ordered late on a Friday and was delivered on the following Tuesday.
The knife and all packaging was in perfect condition on delivery.
Would certainly use again and recommend, thanks!
The item was in stock when ordered late on a Friday and was delivered on the following Tuesday.
The knife and all packaging was in perfect condition on delivery.
Would certainly use again and recommend, thanks!
Skrevet 23. februar 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Sam
London, UK4 bidrag
sep. 2020
My husband and I have shopped at Divertimenti over the years and always been happy with the service and delighted with the many products we have bought.
Until today!
We went into the shop with one of the many kitchen knives we have bought in the past. This one had completely fallen apart. All the screws had become unstuck and the knife was in several pieces. We said we would like to buy a few more knives and other items and but we would like a credit for this one.
"Oh no. Thats not possible" came the immediate loud and surly response from a young man at the desk. We wouldn't give a return on this knife as its been in the dish washer. It had, along with many other knives none of which had ever fallen apart.
The man's attitude was aggressive and rude. I informed him we had been good customers for years and this was not a very polite, appropriate way to treat loyal customers who were about to buy more products. He basically showed us the door.
That is it for Divertimenti!
Its a shame because it was always a fun experience - but NEVER AGAIN!
Politeness, and courtesy especially in this day and age when so many businesses are struggling, are very important. One remembers those attendants who wreck a shopping experience.
Until today!
We went into the shop with one of the many kitchen knives we have bought in the past. This one had completely fallen apart. All the screws had become unstuck and the knife was in several pieces. We said we would like to buy a few more knives and other items and but we would like a credit for this one.
"Oh no. Thats not possible" came the immediate loud and surly response from a young man at the desk. We wouldn't give a return on this knife as its been in the dish washer. It had, along with many other knives none of which had ever fallen apart.
The man's attitude was aggressive and rude. I informed him we had been good customers for years and this was not a very polite, appropriate way to treat loyal customers who were about to buy more products. He basically showed us the door.
That is it for Divertimenti!
Its a shame because it was always a fun experience - but NEVER AGAIN!
Politeness, and courtesy especially in this day and age when so many businesses are struggling, are very important. One remembers those attendants who wreck a shopping experience.
Skrevet 19. september 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
568norav
London, UK2 bidrag
des. 2019
Make sure to read all the returns/exchange policy VERY CAREFULLY. What is says on the website is NOT the same at the store. And for them, a REFUND is the same as store credit. (ie. if you bring goods back, packaging not open, unused, with a receipt within 1 week of purchase) - you still will NOT get your money back. They tell you before you buy product that if you need to return items, of course you can. You can get a 'refund' which does NOT mean get your money back, it means store credit. I find this very deceitful, not clear, and also not clarified by their staff at time of purchase. I will not recommend this place to anyone!!! It's very disappointing, as it is a lovely shop.
Skrevet 16. desember 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
school group lady
1 bidrag
okt. 2019
I was missold goods and then refused refund. Goods not used, still in original packaging.
As per other reviewers have posted terrible service here.
Divertimeni has no intention of honouring customers' rights, they simply don't believe this applies to them.
#Slippery
#Above-the-law??!
As per other reviewers have posted terrible service here.
Divertimeni has no intention of honouring customers' rights, they simply don't believe this applies to them.
#Slippery
#Above-the-law??!
Skrevet 6. november 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Martine V
Lier, Belgia105 bidrag
sep. 2019 • Par
When you go Harrods walk a little bit further up the road to Brompton Road ! It is worth it when you see this shop ! I like a bit of baking, and when I came in here it was heaven! Sadly it was my last couple of hours in London before heading back home ,but I will come in again when having more time and money 👍😁
Skrevet 5. oktober 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Ingen spørsmål har blitt satt frem om denne opplevelsen
Inntekter påvirker opplevelsene som er omtalt på denne siden. Finn ut mer.
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