Simply Wellness Cardiff
Simply Wellness Cardiff
5
10:00–18:00
Tirsdag
10:00 - 18:00
Onsdag
10:00 - 18:00
Torsdag
10:00 - 18:00
Fredag
10:00 - 18:00
Lørdag
09:30 - 17:30
Full visning
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Best i nærheten
Restauranter
1 017 innen 5 km
Attraksjoner
218 innen 10 km
Vi sjekker anmeldelser.
Tripadvisors tilnærming til anmeldelser
Hver Tripadvisor-anmeldelse går gjennom et automatisert sporingssystem før den legges ut. Dette systemet samler inn informasjon som svarer på følgende spørsmål: Hvordan, hva, hvor og når. Hvis systemet oppdager noe som muligens strider imot retningslinjene våre for fellesskapet, blir anmeldelsen ikke publisert.
Når systemet oppdager et problem, kan en anmeldelse automatisk avvises, sendes til anmelderen for bekreftelse eller gjennomgås manuelt av teamet vårt av innholdsspesialister. Disse spesialistene jobber døgnet rundt for å opprettholde kvaliteten av anmeldelsene på nettstedet vårt.
Teamet vårt sjekker hver anmeldelse som er lagt ut på nettstedet og bestrides av fellesskapet vårt for ikke å møte retningslinjene våre for fellesskapet.
Finn ut mer om moderering av anmeldelser.
5.0
213 anmeldelser
Ypperlig
201
Svært bra
6
Gjennomsnittlig
3
Dårlig
1
Forferdelig
2
Go62023309314
1 bidrag
feb. 2024 • Alene
Amazing experience! Lavena is amazing person. Quiet, intimate atmosphere. Great massage! I felt so relaxed. Hightly recommend!
Skrevet 12. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello.
Thank you so very much for taking the time to write us a positive review.
Glad to hear Lavena looked after you during your massage.
Hope to see you again soon.
Skrevet 28. februar 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
DavyPaul
Cardiff, UK72 bidrag
jan. 2024 • Alene
I've been visitng Leah and her wonderful staff for a few years now.
Modt recently, I had the Men's strip-waxing.
Leah & her staff are always so wlecoming and friendly. They encourage you to ask about the treatments and therapies and want you to be relaxed.
If you are in Cardiff - a local or an International celebrity (wink) then I thoroughly recommend them.!
Their treatment rooms are so comfortable and relaxing - I always fall asleep when having my face treatment.
Modt recently, I had the Men's strip-waxing.
Leah & her staff are always so wlecoming and friendly. They encourage you to ask about the treatments and therapies and want you to be relaxed.
If you are in Cardiff - a local or an International celebrity (wink) then I thoroughly recommend them.!
Their treatment rooms are so comfortable and relaxing - I always fall asleep when having my face treatment.
Skrevet 1. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hi. Thank you for taking the time to write us such a lovely positive review.
We value your custom and loyalty.
Look forward to seeing you soon.
Skrevet 6. februar 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Rachael R
Barry, UK2 bidrag
des. 2023 • Alene
Dissapointed with this visit unfortunately. Wax by leah was fine but nails done by the nail tech was dissapointing. One nail chipped two days later. Leah left during my nail session and left the nail tech to handle the payment. She overcharged me by £4 and said she’d ask for more later if was the wrong amount. I called asking to be refunded and Leah said it was done but I have proof with my bank statements that I was never refunded. Leah emailed me a copy of the refund that didn’t include my card info so emailed her back to ask for info regarding the card number she refunded it to as it might have been refunded to the wrong card. I never got a reply. I’m not going to pursue but found this to be very unprofessional conduct. If I underpaid £4 they’d be after it like wolves lol
Skrevet 12. januar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Good morning Rachel
We have just received your trip advisor review.
We are extremely sorry to hear your £4.00 has still not been returned to your account. We will call you on Tuesday & look to manually process the refund over the phone. Please let us know what time will be best to call you. There is clearly a problem with the Timely system we use. Rest assured we are not purposely keeping hold of your £4.00 & we most certainly would not be pursuing you like a pack of WOLFS! if it was the other way around.
This is a very negative & unfair way to describe us. We aim to always provide the best service & experience to all customers, old & new.
Unfortunately, gel polish can chip & we have a policy where if this happens, within the first 7 days, you simply need to let us know and we will happily redo this chip for you. We are not an unreasonable salon & pride ourselves on being open, friendly & always willing to listen to our client's concerns.
Kind regards
Simply Wellness Cardiff
Skrevet 14. januar 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Caroline W
1 bidrag
des. 2023 • Alene
I had the most amazing few hours here yesterday i had a Deep tissue massage with Maria and i have never felt so relaxed afterwards. The vibe is so soothing and relaxing i was so happy with the experience i even had my nails done ready for Christmas and they look beautiful 🥰 i will look forward to coming here again in a few months so thank you Maria it was so lovely to meet you❤️
Skrevet 15. desember 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hi Caroline.
Thank you for taking the time to write us this review.
We are happy to hear your enjoyed your Deep Tissue massage with Maria.
We look forward to seeing you again soon.
Skrevet 14. januar 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Antony L
3 bidrag
nov. 2023 • Alene
Massage and facial with Leah who was absolutely incredible! I have had treatments all across the country whilst on a UK tour and this one ranks right up at the top! It was heaven!!!
Skrevet 25. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hi Antony.
Thank you for this incredible review.
We are delighted you ranked us a one of the top treatment experiences in the UK.
All the best with the rest of uk musical tour.
Skrevet 28. november 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Emma B
1 bidrag
nov. 2023 • Alene
Wow 🤩 these ladies looked after me and made me feel very special and comfortable. My nails look so, so good! My feet are now so, so, soft and I feel extremely relaxed and grateful. I’m coming back in December! Good hands and feet really do make all the difference! Next stop…massage!!
Skrevet 20. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hi Emma.
Thank you for taking the time to write us this glowing review.
We look forward to seeing you back in the salon in December.
Skrevet 28. november 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Andreea T
1 bidrag
nov. 2023 • Alene
Very disappointing experience with Simply Wellness Cardiff.
Leah, the manager, actually said 'we're better off without you' because I had to reschedule my appointment and I came in to discuss options on my prepaid treatments. Is this appropiate language? No explanation can justify such low standard reaction and behaviour. All in all, very disappointed of their customer service. I left as I came in with no treatments whatsoever and no refund, plus the take away message of 'if you cancel your appointment we're better off without you'....Simply Rudeness Cardiff that's probably more appropiate as a name.
Leah, the manager, actually said 'we're better off without you' because I had to reschedule my appointment and I came in to discuss options on my prepaid treatments. Is this appropiate language? No explanation can justify such low standard reaction and behaviour. All in all, very disappointed of their customer service. I left as I came in with no treatments whatsoever and no refund, plus the take away message of 'if you cancel your appointment we're better off without you'....Simply Rudeness Cardiff that's probably more appropiate as a name.
Skrevet 11. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Andreea Tenea, thank you for writing your 2nd review !
You're appointment was
cancelled & rearrange twice.
When your appointment was booked you accepted the cancellation policy, by ticking the box on the online booking system.
The policy is also clearly stated on the website & displayed within the salon.
The policy of a 50% charge for late cancellations was not applied, instead a charge of £20 was applied to cover the cost of the business loss from your two missed appointments.
Our business in not a charity & has to protect itself from loss of revenue. We are sympathetic to personal circumstances, this is why a reduced cancellation charge was applied to your booking.
We except all our customers to respect the booking policy as we are a professional establishment and have 9 years of successful business.
All business have a cancellation policy in place to protect the business's standards and reputation.
Unfortunately you failed to understand this concept and you continued to disrespect the business by asking for skincare products in replacement of having your full treatment, & refused to pay the reduced £20 charge.
Business's do not operate on a negotiable basis.
If you wish to have an appointment/ treatment with us, we reserve time & staff to deliver you with the highest quality experience and service possible.
You cancelled your appointment twice resulting in the business taking a loss twice. This is why all business have a cancellation policy. The loss falls to you the client, not the business, as we were ready to welcome you in for your booked appointments.
This policy is transparent across business up and down the U.K in dental practice, hair salon, hotels, restaurants & many more.
You were NOT told:
"we're better of without you" !
You were told that we do not tolerance customers that don't respect our booking policy.
I think you either got confused or got lost in translation of the conversation, as English is not your mother touge. We tried to explain to you, more than once when you were present in the salon. Another member of the team also tried to explain directly to you.
It was your choice to leave the salon and not have your third rescheduled appointment, so in total the business reserved three appointments for you & on all three times no treatment was performed.
This is a complete waste of time, energy & money!
No business intends to operate in such a mannor. It's completely unprofessional, counterproductive & not how we conduct business at Simply Wellness Cardiff.
Skrevet 16. november 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
S S
1 bidrag
nov. 2023 • Alene
Really comfortable experience.
Great focus on customer service and comfort.
This is now my new go to.
Thank you Maria.
Great focus on customer service and comfort.
This is now my new go to.
Thank you Maria.
Skrevet 10. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hi Sam.
Many thanks for this review.
We are pleased to hear you will be returning to us.
Skrevet 18. november 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Jane B
Cardiff, UK5 bidrag
sep. 2023 • Alene
This was a visit after an absence due to personal reasons. I was treated as a long lost friend, it was lovely! My treatment was fantastic and perfectly comfortable, (waxing) and painless! Such a pleasure to visit the salon and beautiful surroundings, I highly recommend it.
Skrevet 11. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for taking the time to write us a lovely review.
We pride ourselves on quality treatments & customer service.
Thank you for recommending us.
Skrevet 18. november 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Elise
1 bidrag
aug. 2023 • Alene
I had a hollywood & under arm wax with Alexandra. She was really friendly and made me feel comfortable. She paid good attention to detail and I’m so happy with the result! I made the right choice to come here for my first waxing experience and I will definitely be returning in the future. Can’t recommend enough!
Skrevet 13. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello.
We are so pleased you had a positive first time waxing experience with us.
We love having wax virgins in the salon!
Make sure you follow all the home after care to maximise the results.
See you again soon.
Skrevet 7. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Inntekter påvirker opplevelsene som er omtalt på denne siden. Finn ut mer.
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Vanlige spørsmål om Simply Wellness Cardiff
- Simply Wellness Cardiff er åpen:
- Tir - Fre 10:00 - 18:00
- Lør - Lør 09:30 - 17:30
- Hoteller i nærheten av Simply Wellness Cardiff:
- (0.15 km) Leonardo Hotel Cardiff - Formerly Jurys Inn
- (0.19 km) Park Plaza Cardiff
- (0.30 km) Hotel Indigo Cardiff, an IHG Hotel
- (0.33 km) Travelodge Cardiff Central Queen Street
- (0.44 km) easyHotel Cardiff City Centre
- Restauranter i nærheten av Simply Wellness Cardiff:
- (0.04 km) Main Stage Cardiff
- (0.05 km) GREENSVEGAN
- (0.05 km) Daffodil
- (0.06 km) The Bike Lock
- (0.13 km) Bellini's Italiano Park Place