Sorry I am not sure as I had not had to use this facility - the staff were very obliging but as I say I am unable to say.

At the moment, we are open 7 days a week, from 10:00 - 17:30 (last entry at 16:00) please do double check our website first though, as different seasonal hours apply from November to February. We do have quite a few school groups who visit in the weekday mornings during term-time, so if you'd like to visit when it's a little quieter, after lunch may be better! You will need around 2-3 hours to see the whole attraction & view a Show Dome movie. Best wishes, Dynamic Earth

Hi there! We do have a cloakroom facility (unmanned) with lockers where you can leave your belongings while you are visiting the attraction. All items are left at the owner's risk and Dynamic Earth is not responsible for any loss / damage to property. Best wishes, DE

You arrive at the edge of the rainforest with dense buttress trees, ferns and creepers. Tropical birds calling, monkeys chattering and the rustling of trees are all noises you will hear, along with smelling the humid sticky air. Come face to face with rainforest animals; an endangered clouded leopard hides amongst the trees, a komodo dragon lurks by the stream and an orang-utan is swinging in the branches. The animals get excited and the atmosphere gets noisier as the skies turn black and thunder rolls! Look out for the torrential tropical rainstorm! And whilst all that’s going on there’s also a really interesting, informative talk

Hi Sue! Most of our visitors will spend around 2-3 hours exploring the attraction, viewing one of our Show Dome planetarium films and taking part in our new Augmented Reality quiz. We do have a Gift Shop and Cafe onsite, so you may want to allow time for shopping or lunch. During the Scottish school holidays, we are also running lots of additional drop-in family activities which are included in your admission tickets, so again, extra time may be required for this. We look forward to welcoming you to Dynamic Earth!

Some of the experiences involve big screens and loud sounds so it could be a bit overwhelming so ear protectors would be a good precaution. There are staff in every room and shortcuts through so you could bypass some of the bits that were too noisy.

Hi Donna! Yes, we are fully accessible to wheelchair users! You can find more information on our website in the Visitor Accessibility section. We look forward to welcoming you to Dynamic Earth soon!

You could always start you visit on Saturday just after opening, that way you might have a chance to avoid crowds, but there is only way to go inside so is not that much of the problem, in my opinion. And in afternoon you could visit edinburgh and then come back to Newcastle.

Hi Laura, Children under 4 are free of charge and don't need a ticket in advance. Many thanks, Dynamic Earth