Primark
3.5
08:00–21:00
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Nabolag: Princes Street and Gardens
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3.5
20 anmeldelser
Ypperlig
10
Svært bra
1
Gjennomsnittlig
0
Dårlig
2
Forferdelig
7
sophiamackintosh
Edinburgh, UK5 bidrag
feb. 2024 • Familie
Visited the stitch cafe as my kid is obsessed with stitch. Prices are very high for poor quality products. Milkshake was just flavoured milk (milk with some bubblegum syrup), smoothie was orange juice with a few frozen mango pieces. £11, for what essentially is a flavoured milk and glass of cheap orange juice. I wouldn't mind paying that much if it was of at least of decent quality.
Staff member was actually sitting on counter (where food was being served) and staff were eating, drinking and mucking about the whole time we were there. Seems like it’s run by teens with nobody supervising.
For £5.50 you should at least expect a semi-decent milkshake or proper smoothie.
It's a shame as the place actually looks nice.
Staff member was actually sitting on counter (where food was being served) and staff were eating, drinking and mucking about the whole time we were there. Seems like it’s run by teens with nobody supervising.
For £5.50 you should at least expect a semi-decent milkshake or proper smoothie.
It's a shame as the place actually looks nice.
Skrevet 9. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
anurseandadj
Edinburgh, UK10 bidrag
des. 2023 • Familie
A special trip organised for the grinch cafe - don’t bother.
Got there just after opening and already had a horrendous wait.
Due to my niece being so excited we waited and she got the grinchmas waffles - when they arrived half the toppings advertised weren’t on it and it looked absolutely nothing like the pictures I’ve seen on here - we were told some items were out of stock.
Unsure why I wasn’t told this when ordering.
I got myself a scone and tea - it seemed to be all young girls working who had no knowledge of food hygiene (not their fault).
The same stirrers we’re getting used to mix the milkshakes and then the coffees.
Scone was brick hard and not fresh.
Waffle picture attached - not the extravagant pictures advertised. £21 wasted on a waffle, scone and two hot drinks.
The cafe soon got busy and it was clear the staff could not cope. I did hear a gentleman getting a full refund as he was unhappy due to out of stock items and wait times.
Whilst it’s a cracking thought of a grinch cafe this place just does not pull it off.
I would suggest heading across the road to the Christmas market and getting a nice hot chocolate there.
Got there just after opening and already had a horrendous wait.
Due to my niece being so excited we waited and she got the grinchmas waffles - when they arrived half the toppings advertised weren’t on it and it looked absolutely nothing like the pictures I’ve seen on here - we were told some items were out of stock.
Unsure why I wasn’t told this when ordering.
I got myself a scone and tea - it seemed to be all young girls working who had no knowledge of food hygiene (not their fault).
The same stirrers we’re getting used to mix the milkshakes and then the coffees.
Scone was brick hard and not fresh.
Waffle picture attached - not the extravagant pictures advertised. £21 wasted on a waffle, scone and two hot drinks.
The cafe soon got busy and it was clear the staff could not cope. I did hear a gentleman getting a full refund as he was unhappy due to out of stock items and wait times.
Whilst it’s a cracking thought of a grinch cafe this place just does not pull it off.
I would suggest heading across the road to the Christmas market and getting a nice hot chocolate there.
Skrevet 3. desember 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Natalie M
4 bidrag
nov. 2023 • Familie
After waiting 20 mins for kids waffles and spending a lot of money the order was missed then they ran out of what we had paid for
No organisation had to be refunded for what was missed
Happy to take money but no focus on customer service!!! Staff attitudes stunk big time
The kids were let down big time!!!
Only toilets in a the huge store were down the stairs on ground floor where there were two toilets while the cafe is on top floor and the toilets were disgusting!!!
We travelled over an hour by train on a busy sat and I wished we hadn’t bothered!!!
No organisation had to be refunded for what was missed
Happy to take money but no focus on customer service!!! Staff attitudes stunk big time
The kids were let down big time!!!
Only toilets in a the huge store were down the stairs on ground floor where there were two toilets while the cafe is on top floor and the toilets were disgusting!!!
We travelled over an hour by train on a busy sat and I wished we hadn’t bothered!!!
Skrevet 27. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Fearless25556313982
1 bidrag
nov. 2023 • Familie
After checking primarks own website we saw that the grinch cafe was open until 6pm with the shop itself being open until 8. Great we jumped on a bus and took our excited grinch obsessed boy up to Edinburgh princes street primark. we arrived at 4.20pm.
cafe was busy when we arrived but we luckily found an empty table. there was people's discarded cups straws and dishes on it and after standing at the table in visible eyesight of the staff looking around trying to get their attention to see if they would come over to clean the table we spotted the spray sitting above the bins and I decided to get napkins and clean the sticky table myself before my son touched it with his hands. the bins were all full and the workspace at the end of the counter was full of trays of dirty dishes unfinished food and drinks etc. I put the tray down from our table and as I did so a member of staff was using this same work space to put cream on the top of a milkshake before handing it to a customer. I should have left then when I seen this, its really bad food hygiene practice to be preparing and serving food/drinks in the same area there are dirty dishes etc.
but we had came all this way and my son was excited so we grabbed a small menu from the counter and took it back to the table to decide what to have. there are 2 choices of waffles, 2 choices of milk shakes and some hot drinks as well as refrigerated cans/cartons of juice. we took a few minutes and decided on one of each waffle and a milkshake and then other cold drinks. joined the queue which never moved for about 10minutes because they were having a problem with the card machine. this required 3 members of staff's attention apparently when personally I would have liked to have seen them being more productive eg tidying up or even just apologising to the short queue of people for the delay. as I said stood in the queue for 10minutes not moving and the 3 members of staff huddled round this card reader. then I heard a woman get a staff members attention and ask a question about one of the waffle toppings. she was then told they're not serving waffles or milkshakes right now. I then questioned the member of staff about this since there was no sign or previous communication of this upon arriving at the cafe and I had been stood in the queue for quite some time. he said they stop serving them at 4pm and walked away from me. not impressed considering the website says the cafe is open until 6 and doesn't mention a 4pm stop on waffles or milkshakes, there was no signage or staff telling us this when we arrived and that there was people sitting eating waffles when we arrived at 4.20pm so I had no way of knowing we wouldn't be able to order them. We left but I wish I had taken photos and taken this further with a manager because this is not good service at all.
cafe was busy when we arrived but we luckily found an empty table. there was people's discarded cups straws and dishes on it and after standing at the table in visible eyesight of the staff looking around trying to get their attention to see if they would come over to clean the table we spotted the spray sitting above the bins and I decided to get napkins and clean the sticky table myself before my son touched it with his hands. the bins were all full and the workspace at the end of the counter was full of trays of dirty dishes unfinished food and drinks etc. I put the tray down from our table and as I did so a member of staff was using this same work space to put cream on the top of a milkshake before handing it to a customer. I should have left then when I seen this, its really bad food hygiene practice to be preparing and serving food/drinks in the same area there are dirty dishes etc.
but we had came all this way and my son was excited so we grabbed a small menu from the counter and took it back to the table to decide what to have. there are 2 choices of waffles, 2 choices of milk shakes and some hot drinks as well as refrigerated cans/cartons of juice. we took a few minutes and decided on one of each waffle and a milkshake and then other cold drinks. joined the queue which never moved for about 10minutes because they were having a problem with the card machine. this required 3 members of staff's attention apparently when personally I would have liked to have seen them being more productive eg tidying up or even just apologising to the short queue of people for the delay. as I said stood in the queue for 10minutes not moving and the 3 members of staff huddled round this card reader. then I heard a woman get a staff members attention and ask a question about one of the waffle toppings. she was then told they're not serving waffles or milkshakes right now. I then questioned the member of staff about this since there was no sign or previous communication of this upon arriving at the cafe and I had been stood in the queue for quite some time. he said they stop serving them at 4pm and walked away from me. not impressed considering the website says the cafe is open until 6 and doesn't mention a 4pm stop on waffles or milkshakes, there was no signage or staff telling us this when we arrived and that there was people sitting eating waffles when we arrived at 4.20pm so I had no way of knowing we wouldn't be able to order them. We left but I wish I had taken photos and taken this further with a manager because this is not good service at all.
Skrevet 26. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Karen C
Fife, UK53 bidrag
nov. 2023 • Familie
Visited the grinch cafe in Primark. It was terrible. No toilets! Bins overflowing. Tables not wiped down. We ordered a hot chocolate and a milkshake. Got the hot chocolate and the milkshake never appeared. Enquired after 20 mins and was told very rudely by the lady making them she was backed up, nothing she could do and if I want a refund join the que again. ! No apology and could have said nicer. So another 15 minutes after our other drinks it finally came. The drinks were actually quite nice. Unfortunately experience we won't repeat though. Not great.
Skrevet 26. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Lynsay K
17 bidrag
nov. 2023 • Familie
The Primark Cafe is well worth a visit. The staff are so pleasant and nothing is too much trouble, the staff are friendly and kept apologising because we had to wait, it wasn't their fault, the place was heaving. The drinks are made as quickly as they can, they were very busy it's a popular place, but it's no great inconvenience to wait a bit. My son had a waffle and a Grinch milk shake, they were worth waiting for, he loved them. The views of Edinburgh from the windows are amazing and the Grinch decorations for Christmas are very popular with the youngsters (and some of us older ones too). We'll definitely be back.
Skrevet 12. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Vegasvoss
Prestonpans, UK40 bidrag
nov. 2023 • Familie
Staff were pleasant when we visited the Grinch Pop Up cafe, sadly it went downhill from there. It was 10am and only 3 tables occupied, but there still was still a 40 minute wait for a waffle and no Grinch milkshakes as they didn't have the correct cups.
We left. Staff did give us 10percent off voucher in case we return, but we won't be.
We left. Staff did give us 10percent off voucher in case we return, but we won't be.
Skrevet 12. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
donnaaaah
East Kilbride, UK16 bidrag
nov. 2023 • Venner
The Cafe is AWFUL!
We went there today and it was an absolute rip off. 3 coffees and 3 cakes were £21..
The coffees were served in small styrofoam cups despite sitting in and tasted like cheap weak instant.
Uncomfortable patio furniture to sit on and the kid staff couldn’t care less when i tried to ask for a knife. The Jaffa cake latte was just a normal latte with 2 jaffa cakes placed on top of the cream.
One of the servers was complaining loudly about having to clear a counter and complained at me for “watching him” while I just stood and waited for my drinks.
We should have went to starbucks or costa - it would have been cheaper and WAAAAY better quality/experience.
Stick to selling clothes and leave making coffee to the experts Primark..
We went there today and it was an absolute rip off. 3 coffees and 3 cakes were £21..
The coffees were served in small styrofoam cups despite sitting in and tasted like cheap weak instant.
Uncomfortable patio furniture to sit on and the kid staff couldn’t care less when i tried to ask for a knife. The Jaffa cake latte was just a normal latte with 2 jaffa cakes placed on top of the cream.
One of the servers was complaining loudly about having to clear a counter and complained at me for “watching him” while I just stood and waited for my drinks.
We should have went to starbucks or costa - it would have been cheaper and WAAAAY better quality/experience.
Stick to selling clothes and leave making coffee to the experts Primark..
Skrevet 11. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
jonnie M
Aalten, Nederland211 bidrag
mai 2023
Niet voor de kleren, maar voor her cafe op derde etage, uitzicht op kasteel en op princes street. geen drukte maar voor het glas naar drukte kijken
Skrevet 10. juni 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Harri R
Göteborg, Sverige11 bidrag
jun. 2023 • Venner
5 våningar med allt inom kläder och accessoarer, dock inte billigt längre, även om man kan göra fynd, här finns ju så mkt.
Skrevet 5. juni 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
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