Enid Hutt Gallery
Enid Hutt Gallery
3.5
10:00–17:00
Tirsdag
10:00 - 17:00
Onsdag
10:00 - 17:00
Torsdag
10:00 - 17:00
Fredag
10:00 - 17:00
Lørdag
10:00 - 17:00
Søndag
12:30 - 16:00
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Hver Tripadvisor-anmeldelse går gjennom et automatisert sporingssystem før den legges ut. Dette systemet samler inn informasjon som svarer på følgende spørsmål: Hvordan, hva, hvor og når. Hvis systemet oppdager noe som muligens strider imot retningslinjene våre for fellesskapet, blir anmeldelsen ikke publisert.
Når systemet oppdager et problem, kan en anmeldelse automatisk avvises, sendes til anmelderen for bekreftelse eller gjennomgås manuelt av teamet vårt av innholdsspesialister. Disse spesialistene jobber døgnet rundt for å opprettholde kvaliteten av anmeldelsene på nettstedet vårt.
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3.5
20 anmeldelser
Ypperlig
10
Svært bra
4
Gjennomsnittlig
0
Dårlig
2
Forferdelig
4
Crawford H
18 bidrag
jun. 2024 • Alene
Bought an Ian Faulkner print on line from this company.
Arrived today, what a fantastic job they have done.
Took approx 4 weeks from ordering to delivery but no hassle & staff were more than helpful.
Would definitely use this company again.
Arrived today, what a fantastic job they have done.
Took approx 4 weeks from ordering to delivery but no hassle & staff were more than helpful.
Would definitely use this company again.
Skrevet 21. juni 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Robert S
Farnborough, UK84 bidrag
des. 2023 • Alene
Fantastic staff, qaulity products and amazing afterservice. Family run business that listen the customer and go that extra mile time after time.
Skrevet 15. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Vic Sheret
37 bidrag
nov. 2023 • Familie
Poor service, unable to supply advertised goods. Slow to refund. Poor communication, disappointing we could not supply a Christmas gift because of their inability to deliver.
Skrevet 28. januar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Karen C
6 bidrag
okt. 2023 • Alene
I ordered 2 prints online, received immediate confirmation of my order via email then waited….and waited….heard nothing as to estimated despatch or delivery time. I emailed a few weeks later, no reply received, I used their WhatsApp facility, you’ve guessed it, no response. In the end after some weeks I rang the gallery not expecting to get anywhere. I had an apology that I had not received my order but no reasons as to why were given. I was told I would receive in the next few days - bit of a coincidence I thought. About 5 days later I received notifications that the order had been despatched and eventually received my order. Why do you not keep in touch with your customers? If you can answer the phone you can answer an email surely? I was also told their WhatsApp wasn’t working 🙄. I wish I’d used a different company, sorry Enid Hutt Gallery.
Skrevet 13. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Nomad32581639813
1 bidrag
aug. 2023 • Alene
I ordered a Danny Abrahams painting on the 18th August and it said online 7 to 10 working days. It was a present for my partners birthday on the 7th September.
I shopped around online and this gallery was the best price. The last couple of reviews were poor but the ones before that were positive on the whole.
As the date got nearer, I rang/emailed a couple of times to make sure it would arrive in time for my partners birthday. To cut a long story short it arrived the day before and I was really pleased with it. It had been packaged well and the delivery driver was on time.
My only annoyance was you don't get any updates or progress like you normally would when you order a product. So communication was initially all one sided. However they did ring me to say it had been sent and they did ring me after to make sure it had been delivered and they were all really friendly.
So the mark off is for initial lack of communication and updates. But overall I'm happy.
I shopped around online and this gallery was the best price. The last couple of reviews were poor but the ones before that were positive on the whole.
As the date got nearer, I rang/emailed a couple of times to make sure it would arrive in time for my partners birthday. To cut a long story short it arrived the day before and I was really pleased with it. It had been packaged well and the delivery driver was on time.
My only annoyance was you don't get any updates or progress like you normally would when you order a product. So communication was initially all one sided. However they did ring me to say it had been sent and they did ring me after to make sure it had been delivered and they were all really friendly.
So the mark off is for initial lack of communication and updates. But overall I'm happy.
Skrevet 8. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Fran F
2 bidrag
jan. 2023 • Alene
I wish I'd read these reviews before. Seems I am not alone in shocking service.
Absolutely shocking service. Avoid. I ordered a much wanted and waited for Doug Hyde statue back in January. Sadly arrived badly damaged. Initially seemed promising that they would replace. But despite a number of emails I am now being ignored. I wish I had waited for it to be available locally. Out of sight out of mind I guess. Very disappointed
Absolutely shocking service. Avoid. I ordered a much wanted and waited for Doug Hyde statue back in January. Sadly arrived badly damaged. Initially seemed promising that they would replace. But despite a number of emails I am now being ignored. I wish I had waited for it to be available locally. Out of sight out of mind I guess. Very disappointed
Skrevet 2. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Liza F
1 bidrag
feb. 2023 • Par
The absolute worst company I have dealt with. After purchasing a misrepresented cold cast bronze as solid bronze, it arrived too late to be the 60th birthday present it was meant to be even though I had phoned the gallery to specifically check it would arrive promptly and was assured it would be. It then eventually arrived and was not as described! After many calls it was picked up from the house with no mention that this may be charged for and as we had pointed out it was incorrect on the website we had assumed it would not be either. Our refund did not arrive and after many calls to chase it , it finally arrived 2 weeks later ( even though my email from the two weeks before had said the refund would be same day). Instead of the correct amount returned, we had been charged £20 for the pleasure of their mistake. Oh, and they amended the website so we have no recourse. I am absolutely disgusted by the unprofessional and downright dishonest attitude of this company. Do yourself a favour and avoid like the plague.
Skrevet 30. mars 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Michelle D
Houghton-le-Spring, UK14 bidrag
feb. 2022 • Alene
Not a great experience from myself I’m afraid. Purchased a RV Astley mirror in February which was delivered in March. Appalling delivery service, the driver left the package on the crate which was a 2 person lift and told me I had to take it in my house myself (not a fault of the Enid Hutt Gallery I know) however the finish on the mirror was also unacceptable. I phoned straight away and spoke to Enid, who advised the delivery issue was not what they pay for which she did apologise for and said she would pass on details of my displeasing experience, I forwarded all photographs of the issues with the mirror that same day. Enid advised she would contact the supplier about the quality issue and get back to me. I have emailed three times and called the Gallery, have been promised call backs and told the issue was being looked into, 8 weeks on and I’m still yet to have a response to my issues. I won’t be a returning customer or pass on recommendations unfortunately. A little bit of good customer service goes a long way but being ignored or not responded to doesn’t sit well.
Skrevet 29. mai 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
bumble_beebs
lima 4 bidrag
mai 2021
In May 2021, at the Kirkcaldy shop, I left two large maps to be framed with non reflective glass. I hadn't heard anything by July so chased up. I was told there was a delay with the glass supplier. At this point I was happy to wait considering the pandemic delays etc and was hopeful that I would be kept up to date with order's progress. By the time September came and I hadn't had any further updates, I emailed requesting to cancel the order. I got a prompt reply explaining the reason for the delay (glass supplier issues), with an option to use alternative glass. I advised I didn't want an alternative option and still wished to cancel the order - there was no reply to this email. I phone the shop 10 days later, and was told the order could not be cancelled because the glass had now arrived. I got the impression my email was ignored to buy time for the glass to arrive, so that they had an excuse to not to cancel the order and issue a refund. A week after this, delivery was finally organised.
Following a conversation confirming the final cost it appeared they had taken money off, which I assumed was a gesture of goodwill due to the delays etc. Our bank details were taken by phone and there was no receipt provided. The full cost was infact deducted, so I had obviously got the wrong end of the stick.
I emailed the company after the order had been delivered to express my disappointment and to ask that a discount be issued retrospectively (a gesture of goodwill due to the delays and lack of communication) – this email was ignored.
I appreciate asking for a retrospective discount shows naivety on my part, and that should have been asked for before the final payment. My feedback is not with the quality or the time it took to get the products delivered (4 months), but with the poor customer service – a lack of communication, I had to do all the chasing to keep up to date with the situation, ignoring emails, and not having the courtesy to reply to a final emailing expressing disappointment with the service.
Following a conversation confirming the final cost it appeared they had taken money off, which I assumed was a gesture of goodwill due to the delays etc. Our bank details were taken by phone and there was no receipt provided. The full cost was infact deducted, so I had obviously got the wrong end of the stick.
I emailed the company after the order had been delivered to express my disappointment and to ask that a discount be issued retrospectively (a gesture of goodwill due to the delays and lack of communication) – this email was ignored.
I appreciate asking for a retrospective discount shows naivety on my part, and that should have been asked for before the final payment. My feedback is not with the quality or the time it took to get the products delivered (4 months), but with the poor customer service – a lack of communication, I had to do all the chasing to keep up to date with the situation, ignoring emails, and not having the courtesy to reply to a final emailing expressing disappointment with the service.
Skrevet 16. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Robert S
Farnborough, UK84 bidrag
sep. 2021 • Par
Had a chat with Enid ( lovely lady) bought a Figurine to be sent down to Exeter. Great service and prompt delivery. Would highly recommend her shop and website.
Skrevet 24. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
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