Go Country, Forest Hills Water Sport Centre

Go Country, Forest Hills Water Sport Centre anmeldelser, Aberfoyle

Go Country, Forest Hills Water Sport Centre

Go Country, Forest Hills Water Sport Centre
4
09:00–17:00
Mandag
09:00 - 17:00
Tirsdag
09:00 - 17:00
Onsdag
09:00 - 17:00
Torsdag
09:00 - 17:00
Fredag
09:00 - 17:00
Lørdag
09:00 - 17:00
Søndag
10:00 - 17:00
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4.0
110 anmeldelser
Ypperlig
64
Svært bra
18
Gjennomsnittlig
8
Dårlig
6
Forferdelig
14

Rebecca S
Buckinghamshire, UK10 bidrag
Plunging into 30
nov. 2021 • Familie
We had an absolute blast shooting some arrows and cliff jumping with the Go Adventure team for my boyfriends 30th Birthday. The area is also so pretty - there are views for days! Thanks so much for making it so special for us, all the best with your future plans on the Loch 👍
Skrevet 28. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

SIMON C
30 bidrag
Great fun, friendly staff
sep. 2021 • Familie
Second visit, had a blast. Kids aged 12 can easily do it, mine absolutely loved it, and falling in is more than half the fun! Contrary to some reviews, staff on both our visits could not have been friendlier. They let us jump on/off the course wherever we wanted (while keeping a welcome, watchful eye out from a safety angle). Thanks, we'll be back for sure!!
Skrevet 27. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

norahcampbell1975
Glasgow, UK3 bidrag
14+ only recommendation
sep. 2021 • Familie
The SUP/kayaking was a success but the way the owner shouted SAS style at my daughter (12.5) as she tried to complete the aqua park run afterwards was totally unacceptable. He described her as a ‘wimp’ when she failed the same bit for the fourth time (owner insisted she started all over again each time). We were very taken aback as she’d managed a much bigger aqua park a few weeks ago. My recommendation would be to only go with older (14+) physically very capable teenagers/adults.
Skrevet 6. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Ncm1973
3 bidrag
Great location spoilt by aggressive owner!!
aug. 2021 • Familie
Came here with my family. The location is stunning and the concept is good however it is spoilt by the rude, aggressive, SAS style “encouragement” from the owner who won’t accept that the concept of a Total Wipeout course means that if you fall off or are unable to get past a particular section, you MUST go back to the beginning and queue to have another attempt. This leaves the children extremely upset and frustrated (in fact in tears) when they are not allowed to simply swim to the next section to enjoy all the obstacles. On our visit our children were so upset that we left after about 15 minutes. What I found particularly disturbing was how the owner aggressively shouted at my 80 year old mother within inches of her face when she simply asked if they could move on to the next stage of the course.
Skrevet 31. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Shortbreaklover2015
Ruislip, UK2 bidrag
Horrendous experience on family day out.
aug. 2021
Our family visit this area of Scotland every year and on seeking different things to do we visited the GoCountry website which paints a glowing picture of the facilities available and we were attracted by what was advertised.
We arrived on a rainy day having booked in advance to be met by an individual, identified to us as Jim Greig, the owner, who shouted at our group aggressively from a hut on the site asking what we wanted. Having confirmed that we had booked paddle boarding he shouted that it was unavailable due to bad weather. OK, it was raining but there was little wind. We had booked my grandchildren to have fun on the inflatable obstacle course and they had been really looking forward to doing this activity. Unfortunately Mr Greig is of the opinion that this facility is not just for fun but has to be completed in stages and if any stage cannot be achieved then the whole attempt has to be restarted. None of my grandchildren were seeking to become members of Special Forces!!! His attitude was aggressive, obnoxious, and totally offensive. He shouted at the grandchildren (three teenagers), their parents, myself and my wife who were trying to reason with him and allow the children to just enjoy the course as a fun thing. He would have none of it.
As a result the children became upset and the whole experience was ruined. Two of them did not want to try again due to his attitude and one was almost reduced to tears.
Toilet facilities were basic and dirty. Changing facilities were to a very low standard.
All in all the day was a disaster (we had travelled 25 miles to get there). I would advise folk wishing to have a family adventure day out in this area of Scotland to seriously look elsewhere and find a venue where they will be greeted with respect and courtesy.
Such a shame. The venue is beautiful and a welcoming attitude with flexibility would have made a great day out and would have encouraged a further visit.
Skrevet 27. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Andrew W
5 bidrag
Hopeless
aug. 2021 • Familie
We were staying at the Forest Hills Hotel, right opposite Go Country. We walked down to enquire about activities but they were closing (don't expect them to be open after 5pm at the latest in the height of summer). I tried ringing them several times on their mobile number and landline number but no response. I Emailed them enquiring about a specific date and activity (canoeing) and again no response. They must have a very successful business plan if they can afford to ignore phone calls and emails. I give in.
Skrevet 19. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Fiona207
Amersham, UK32 bidrag
Absolutely awful
aug. 2021 • Familie
An absolutely awful experience due to the aggressive behaviour of the owner, from the point my extended family arrived throughout the whole experience.
The website promises fun & this was everything but. When my children struggled on the water park/assault course, they were just shouted at. If they fell off, they were not allowed to continue and were made to swim to shore & start again.
The owner sees the course as a challenge that is to be beaten following his strict rules, not an activity that’s just for fun. My son was not allowed to progress from the first section, even when we asked for him to swim past it.
My son left in tears, we all left hugely disappointed and shocked. Not the fun holiday experience you’d hope for (or that we had paid for)!
Worse still, the owner shouted aggressively at my elderly parents, loudly in the face of my mum. He shouted that my children had ‘wussed out’. That is just not acceptable.
Lauren who helped us book was extremely helpful and efficient & the owner’s son (kayaks) also very friendly but unfortunately I could never recommend based on the owner’s appalling behaviour.
Skrevet 13. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Leanne186337
Liverpool, UK38 bidrag
Staff very friendly
aug. 2021 • Familie
We booked our two girls onto the Mini Aquapark and two seater kayaks for an hour. Some equipment was out of use in the Aquapark and there was little variety, but the girls still had a ball. The staff were friendly and welcoming and we all had a fab time on the kayaks. The setting is beautiful. We would return.
Skrevet 11. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

mrsdee633
Glasgow, UK9 bidrag
Such Good Fun
jul. 2021 • Familie
Brilliant morning spent at the water park at Go-Country. The wipeout course is very difficult but what a laugh we had giving it a good go 😂 The staff team made us feel welcome and comfortable and the setting on Loch Ard is just beautiful. We will definatley be back. Excellent day out for the whole family.
Skrevet 4. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Deflating
jul. 2021
Returned home last night with my two kids who participated in the waterpark where you are supposed to feel the "exhilaration and enjoy the pure fun of it", according to their website. Similar to the other comments the reality of the experience is you will get a limited number of shots due to too many people being booked on, a lack of basic organisation, an aggressive instructor/owner, and a time trial at the end of the session.

Both of my kids only got 3 shots over the session, one never completed the course as he fell off halfway round. We were told they would get 40 mins to practice the reality was this was only 20 mins because half the group started first and had multiple shots while my kids and others waited for the instructor to help with life jackets and provide a briefing.

We spent more time on the drive home talking about the behaviour and attitude of the instructor/owner than the actual enjoyment of the activity, which speaks volumes!

Considerations:

- Set up an online booking system to make it easier to book a session
- Improve customer care, don't shout at them prior to, during, and after the activity
- Limit numbers to allow more people a shot (15 people is too many, see photo which emphasises the experience for those in the second group - fewer shots more queuing)
- On arrival inform customers what the process is for getting ready for the waterpark and have them arrive 30 mins prior to the activity
- Ensure everyone starts at the same time to ensure all customers get equal time on the activity
- Move the second section further down the course to make it more achievable for customers as some never got past this area as it was too challenging
- Have support in the water to allow customers especially kids to get back on the course instead of making them swim to the shore and join the queue, even let them swim to the large slide to climb up and slide down which is a big draw for kids
- Focus on fun, allowing people the most shots
- Review the time trial as it wastes a lot of time and reduces the number of shots customers get or offer it at the hour to those who want to do it
- At busy times increase your staffing levels to improve customer care
- Listen to your customers and deal with them rationally and provide a measured response to their feedback

I hope some of my points will be considered as they will provide a better experience of what should be a really enjoyable activity for people.
Skrevet 24. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

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