Dear Chapmale, It is with regret that we read your review. We have noted your feedback about the visit and thank you for it. In a quality concern, we sent your impressions to the guide to improve the quality of this tour in the futur. We hope this experience won’t stop you from making another trip to Bordeaux and we would be happy to welcome you again. Best regards.

Dear Simona A, We thank you for your comment and the note you gave us. Don't hesitate to come-back, we will be very pleased to help you in organizing your trip again. We hope to see you again soon. Best regards,

Dear djdingli2018, We thank you for your comment and the note you gave us. We are vey pleased you enjoyed the wine tasting tour in the Médoc region and the explainations of the guide. We hope to see you again soon. Best regards,

Dear Grecophile2011, It is with regret that we read your review and sorry to read that you felt ill. In a quality concern, we took note of your remarks but we don’t see which tour you refer to. We invite you to contact the Guided Tour Service to give more details. It’s possible this tour is organised by a partner. Unless if there’s a technical problem, we always answer emails we receive the very day or the next day but as soon as possible. We hope this experience won’t stop you from making another trip to Bordeaux and we would be happy to welcome you again. Best regards.

Dear Bob T, We thank you for your message regarding your 72h citypass you bought during your 6 days stay in Bordeaux. We are sincerely sorry to read your disappointment using it. We understand but would like to draw your attention on the different points you mentionned. For Day one, you say you paid exta charge (28€) for the open air bus tour or the citypass includes 1 Bordeaux tour of your choice (open top bus tour is option 3). Option 1 : Electric train tour (Visit the oldest districts. Commentary via headset. Subject to availability. Option 2 : Guided walking tour (Discover Bordeaux’s old town with a tour guide). Subject to availability. Option 3 : Open top bus tour (Discover the authentic Bordeaux. Commentary via headset). Subject to availability. Option 4 : Boat tour (Explore ‘The Port of the Moon’ from the river). Commentary throughout. Subject to availability. For Day 2, 1rst Sunday of each month, you say that lots of galleries were free entrance : Museums of the city are free the 1st Sunday of each month except in July and August Private ones are paid admissions that very day but lots of them are included in the citypass offer (for example : la Cité du Vin (20€), les Bassins des Lumières (13,50€). For Day 3, you say « lots of places were closed even the Tourist Office » : Please take note that the Tourist Office was open. We welcome visitors every day from 9 am to 6.30pm. Sundays and public holidays from 9.30am to 5pm The following places included in the citypass were open too : CIAP, Bassins des Lumières, Cité du Vin, Musée du Vin et du Négoce, Musée de l'Histoire Maritime (Chartrons), Porte Cailhau. Once again we are sincerely sorry about your disappointment concerning this offer and hope this experience won’t stop you from making another trip to our city. Best regards,