Horrible Horrible experience!!!
Our booking was for 9 am
We arrived at 8.50 am, we verified with an official we were in the correct area.
We looked for our guide (who we told would be holding an orange umbrella) , we never did see an orange umbrella. At 9 am we rang the tour company they did not answer. We repeatedly rang them over the next five minutes, finally the answered and told us that guide was running late , it was now 9.10 am at 9.15 am we rang the tour operator again , we told by the tour operator told to go to the Porto de Vino (15 minute walk from the main entrance) again no tour guide. I tried to call the tour operator however they refused to answer the call , as this point I did receive the tickets via text from the tour operator however had now missed our window for the Main palace. Appalling customer service they treated us with absolute contempt. Their English speaking skills are poor and twice we had to engage an Spanish speaker to translate for us. We have been on tours throughout the World, and this is without doubt the worst experience we have ever had. If you book with them do so at your own risk, We came to Granada from Australia specifically to visit the Alhambra and these opportunists profited financially and denied us a once in lifetime experience.
I write this review hoping that others will not be duped as we were , there are many reputable tour operators, do your research , unfortunately I didn’t