Hver Tripadvisor-anmeldelse går gjennom et automatisert sporingssystem før den legges ut. Dette systemet samler inn informasjon som svarer på følgende spørsmål: Hvordan, hva, hvor og når. Hvis systemet oppdager noe som muligens strider imot retningslinjene våre for fellesskapet, blir anmeldelsen ikke publisert.
Når systemet oppdager et problem, kan en anmeldelse automatisk avvises, sendes til anmelderen for bekreftelse eller gjennomgås manuelt av teamet vårt av innholdsspesialister. Disse spesialistene jobber døgnet rundt for å opprettholde kvaliteten av anmeldelsene på nettstedet vårt.
Teamet vårt sjekker hver anmeldelse som er lagt ut på nettstedet og bestrides av fellesskapet vårt for ikke å møte retningslinjene våre for fellesskapet.
Luis was amazing. Extremely knowledgeable and engaging. Great tour, both inside and outside the walls. We added on the Wine and Cheese tasting which was outstanding. Only caveat is that the boat ride was essentially an unguided ferry to and from a small town. Only leaves 7 minutes after each hour so will need to time carefully.
Luís took us to the country side which would have not find ourselves. He was an excellent tour guide. He showed us local farms and animals on the way. The only thing I wished is for more time to soak in all the magnificent nature views at all the stops we made.
Skrevet 29. mars 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
LuisGuideLucerne
Hi Hail.
I am glad you liked the e -bike tour.
Thanks again for your visit and hope to see you again for another e-bike experience around Lake Lucerne! :)
Skrevet 30. mars 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Booked in the morning. Took the train down to Zurich. Guide no showed. Texted them, they responded with “it was a last minute booking, we can’t make it”. Now have to figure out how to get a refund. Why let me book it, if it isn’t available.
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
LuisGuideLucerne
Hi Chris. Your booking was accepted by Viator seconds before the cut off booking time! The refund was sent right after the tour cancellation and we sent you a confirmation. Please do not lie! We are sorry for any inconvenience.
Skrevet 29. mars 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Wonderful experience. Luis brought us around to experience the peace, harmony and beautiful sights around the peninsula. Luis is knowledgeable and took good care of us during the trip. My wife and I had a great experience with Luis.
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
LuisGuideLucerne
Hi Dexter. I am glad to know you guys had a nice time along the e-bike tour in Lucerne! Hope to see you once again in the most beautiful Swiss city!:)
Happy travels!
Skrevet 25. mars 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
My fiancé and I had a great time learning about Lucerne and the Swiss culture, as well as getting to learn a bit more about the Carnival.
Lara made the experience, as she was not only very knowledgeable but also very personable and made the experience more like walking with a friend around a new city.
If we ever return, it’s definitely something we would consider doing again!
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
LuisGuideLucerne
Hi Anthony. We are very happy to read your comment about the great time you had in Lucerne with Lara:). She will be very happy to know about it.
We hope to see you again in Lucerne in the future!
Happy Travels!
Skrevet 12. mars 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Luis was super nice and knowledgeable. It was good tour for beginner travelers who might not be good at traveling. Very good introduction to Switzerland.
I am disappointed. It was cancelled at the last minute. I booked for 20 Feb 2023. I waited for the guide who did not show up. I called the number on the booking email and was informed the cancellation is due to the carnival which is happening in Lucern for 3 days. He claimed he sent an email cancellation 2 hours prior. But I checked my email he only sent 1 hour prior. I had arrived in Lucern on that day at 2pm and rushed to the meeting place at 3PM as not to waste any time. I am sorely disappointed with the casualness attitude. This carnival happens yearly and why oh why do you accept booking when you knew it is not going to happen? And to add insult to the injury, you give empty hope that you could arrange another tour the next day but only informed at a very late hour at 11.23 PM on 20 Feb 23. that it is not going to happen yet again. Ofcourse I am promised to get my refund. But the unprofessional attitude is uncalled for. Not only that because of difference of currencies I get SG$10 less than what I paid for. Not to mention expensive telephone call to speak and checked with company, I think must be the guide himself. I did not know about the carnival in Lucern till I reached there. I would give minus zero and no star. I did my DIY walking tour the next morning when the roads are quieter which is more rewarding.
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
LuisGuideLucerne
Hi Diana.
We are sorry about what happened to you, but i think you posted your comment in the wrong business! We have NO RECORDS in our booking system from any single tour booked during the carnival time in Lucerne. We would appreciate if you could remove this comment and place it to the right business or provide your booking reference number here so we can verify the part of your story.
Thanks for your understanding :)
Skrevet 27. februar 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Luis was a fantastic guide! He knew so much about Lucerne and had a passion for it's history and the continuing discovery of new information being unearthed. He was friendly, fun to talk to, and flexible with how we spent our time on the tour. He also made some great recommendations for other things to do in Lucerne and restaurants to check out. He did not steer us wrong! We had a great experience!