Hi there,
We deeply apologize for what you have experienced with us recently. We thank you for your input, as it helps us identify areas for improvement and enhance the overall quality of our services.
We understand how frustrating it must have been to wait in the rain, and we are truly sorry that the boat did not arrive as scheduled.
We take your feedback seriously and will address this issue internally to ensure it does not happen again. We really want to find a solution for you, please contact us directly at customersupport@flagshipamsterdam.com so we can further investigate the case of your refund request.
Once again, we are very sorry for the frustration we have caused you and hope to be able to remedy the situation for you.
Warm regards,
Jessie
Front Office Management