We had a buggy tour booked with Adventure-Spain for August 10th. Unfortunately, the experience was far from what we expected. We initially reserved 3 two-seater buggies, but when we arrived, we were informed that one of the buggies had broken down, so we were given quads instead. To make matters worse, two people in our group couldn’t participate because of this last-minute change.
Despite the inconvenience, we were promised a refund of 210 euros. It’s been over a month now, and we still haven’t received the refund, even though we’ve reached out multiple times. They initially offered a partial refund of 120 euros, which doesn’t cover the actual difference, and after further discussion, they agreed to the full refund of 210 euros. Yet, to this day, we’re still waiting.
It’s frustrating that they continue to delay with empty promises while ignoring our messages for weeks. This is unacceptable, and I warn others to be cautious when booking with this company. What started as a fun adventure turned into a stressful and disappointing experience.