Dear Customer,
To be honest, your review does not come as a surprise to me.
You purchased a tour from our website that included specific services. In April, I sent you the itinerary with the hotel names, to which you responded with "looks great." However, just one week before the trip, you requested a hotel change. I would like to point out that our cancellation policy does not allow changes or cancellations within 20 days prior to the trip. When you booked the trip, you were aware of the cost, and you also had the option to cancel. However, you proceeded with the trip.
Hotels:
All the hotels in Santorini offering Caldera View are located on the cliff with some steps to reach the top. Santorini is famous for its views.
The hotel in Santorini, "Delion Hotel," has a booking.com rating of 8.9, and we have never received complaints from other clients in the past. In Mykonos, we booked the "Yannaki Hotel" at Ornos beach for you to enjoy swimming. "Yannaki Hotel" also has a booking.com rating of 8.8.
Communication:
Regarding contact details, you had our free WhatsApp support available 24 hours a day. During your tour, you sent us emails very often, anytime, any day, and we always responded to you promptly.
Ferry tickets:
Regarding the ferry tickets, you did not request VIP seats, so we issued economy tickets.
Human Conscience and Solidarity:
After the end of the trip, it can be safely said that you could have arranged it independently. Of course, you could have, but as you understand, when someone works for you, you need to compensate them. We will not apologize for the commission fee that our agency earns, as it employs many workers, covers their expenses, and supports their families. However, as you can understand, Mykonos and Santorini are among the most expensive destinations in the world.
Negative Review:
Your email regarding the review clearly implied that if we did not provide a partial refund, you would write a negative review (this email is available to anyone). Would everything have been satisfactory if we had refunded a certain amount? We consider such requests for refunds in exchange for avoiding a negative review to be extortionate. The only thing we can do is explain the situation, and prospective clients can evaluate what they read.