In February I booked a tour of Mdina through Airbnb Experiences with Moises (who works for or runs this company because this is tour company he kept referring to in our communications) for March. Payment was processed through Airbnb at time of booking. The tour was to take place at 4pm.
Exactly 24 hours before the tour I received an email confirmation from Airbnb that the 4pm tour was confirmed. The following day I received an email from Moises that, because I booked the tour last minute, he could not make that time. While he did offer to push the tour to 6pm with another guide, we had another activity scheduled and could not make the 6pm time.
I was able to get a full refund from Airbnb.
Here's where I had the issue - I booked the tour on Feb 14th. Moises said that I booked the tour last minute, then changed his story to Airbnb had notified him last minute of the tour. I've done many Airbnb Experiences in the past and, while that might have happened, I doubt his story. He also said the amount I had paid when I told him that I was showing a charge on Feb 14th for the booking was that the amount I paid was not correct to what the tour cost. When Airbnb sent the refund confirmation, I was the exact amount I quoted Moises that had been deducted from my account on Feb 14th. Also, the tour was the exact one he had advertised. I was fully able to back up that I did not book the tour last minute as claimed.
I'm sure he's a really excellent tour guide and is very knowledge with his information. However, I question his business sense. I suspect he listed tours on Airbnb and was not keeping track of bookings and when he got the email reminder from Airbnb about my tour, he tried to blame me for booking last minute rather than just admitting that he made a mistake.
I also have a hard time believing that Airbnb didn't notify him at time I booked the tour on Feb 14th and the only notification he received was the day of the tour. That doesn't sound right.
With this one, book at your own risk, but I wouldn't recommend this company.
