Horsted Spa
Horsted Spa
3.5
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3.5
130 anmeldelser
Ypperlig
45
Svært bra
35
Gjennomsnittlig
14
Dårlig
13
Forferdelig
23
Streakers H
1 bidrag
Overall lovely relaxing spa day for myself and my sister. Felt the staff at the spa could have been a bit more helpful and welcoming except Emily and the other therapist (didn’t catch her name) who were lovely and professional. The facilities were great and clean.
Also had the afternoon tea, which was delicious. We were well look after by Cody and the team, very attentive and friendly. Would happily visit again
Also had the afternoon tea, which was delicious. We were well look after by Cody and the team, very attentive and friendly. Would happily visit again
Skrevet 26. august 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Ann M
1 bidrag
apr. 2024 • Alene
Arrived to find out that the bank card machine was not working and I could not pay by cash either for an afternoon in the pool/sauna/steam room.
Very frustrating as had travelled from Burwash! No one seemed too bothered either!
Very frustrating as had travelled from Burwash! No one seemed too bothered either!
Skrevet 17. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
AnnC2406
Hailsham, UK91 bidrag
Booked a spa day via Red Letter days which included afternoon tea for two. The spa area was clean and we were given towels, robes and slippers. There was a pool, steam room, sauna and hot tub. You could have unlimited use of this. The hot tub was lovely and the pool and spa area was busy but not overcrowded. We spent a couple of hours using these facilities before changing and having our afternoon tea which was in the hotel restaurant. Beautifully presented tables and view, great service and a lovely afternoon tea. The sandwiches were fresh and a good selection. The scones were warm and very tasty. We only managed to eat a couple of the deserts but a box was supplied so we could take them home. My only criticism was the actual tea. It was leaf tea which was fine but it was incredibly weak and even after letting it brew for sometime the tea was still very light. Can’t comment on the coffee as neither of us chose that option. However, we enjoyed the whole experience and would definitely come again.
Tips:Check strength of tea - perhaps ask for more if you need it medium/strong
Skrevet 15. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Claire A
London13 bidrag
feb. 2024 • Par
We arrived at the spa at 10am for our treatments which were very average. The therapists are very young and have clearly got limited training/experience. After the treatments we moved to the relaxation area and I asked for a herbal tea, and was told they didn’t have any just instant coffee. This is shocking. We then used the spa facilities, disappointingly the steam, sauna and aromatherapy rooms were not working so we had to use the main ones at the pool - I raised this with a very disinterested receptionist who sent someone to look at them but never fixed them.
The pool alternatives were overcrowded and had people queuing for them, not very relaxing. We were packed in like sardines due to the limited space.
Then came afternoon tea…having arrived at 10am we were told the earliest we could eat was 1;30pm. We thought this might be ok but since half the facilities were unavailable, by midday we were hungry and ready to eat. We sat and waited in the spa restaurant. At 1:45pm we asked where our food was and eventually told it was being served in the restaurant on the other side of the building. I was speechless. I asked the receptionist why they didn’t tell us that and she just said ‘she thought we knew’. The so called manager there was seen asking her what happened afterwards and made no attempt to intervene and apologise for the confusion. He may as well not be there. It’s very odd to not let people eat when they choose to, but despite the terrible service and facilities the afternoon tea was in fact delicious. Perhaps just stick to that.
The pool alternatives were overcrowded and had people queuing for them, not very relaxing. We were packed in like sardines due to the limited space.
Then came afternoon tea…having arrived at 10am we were told the earliest we could eat was 1;30pm. We thought this might be ok but since half the facilities were unavailable, by midday we were hungry and ready to eat. We sat and waited in the spa restaurant. At 1:45pm we asked where our food was and eventually told it was being served in the restaurant on the other side of the building. I was speechless. I asked the receptionist why they didn’t tell us that and she just said ‘she thought we knew’. The so called manager there was seen asking her what happened afterwards and made no attempt to intervene and apologise for the confusion. He may as well not be there. It’s very odd to not let people eat when they choose to, but despite the terrible service and facilities the afternoon tea was in fact delicious. Perhaps just stick to that.
Skrevet 21. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Leon
Brighton, UK540 bidrag
Terrible experience with the whole spa resort side of the business and not one I will be repeating. Emails hadn’t arrived or were lost in the system an you have ruined my mothers big birthday. Tristan didn’t want to listen to me and was completely unhelpful bordering rude and just spoke over me so nothing was listened to from the customer. I was just told emails had been lost and not received although from our system it says delivered … funny that!!?? The lack of empathy was shocking and this is an establishment I have been coming to for a number of years and this will never be repeated. Make sure you double check anything you arrange with them via email as they may tell you that haven’t received it and won’t listen to you when you make a call to them and just speak over you. What an awful terrible experience and a complete load of nonsense.
Tips:Call before you arrive if you’ve tried to arrange any special as it may not happen
Skrevet 24. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Laura S
1 bidrag
Treated ourselves to a spa day with afternoon tea included. Staff were very friendly and welcoming, and treatments were very professional. Everything felt just a bit unclean. We arrived at 10am and had crisp packets under our pool loungers, clumps of hair littered the changing rooms, teacups/cutlery were sticky/dirty, surfaces were dusty or not been wiped in a while. The pool was freezing and sitting on the lounger was not much warmer. People were struggling to get in the pool at all and talking to other customers they felt the same. The afternoon tea itself was lovely but it took a long time to be seated and served despite there being only 4 tables in at the time. For what we paid, we could have gotten a more luxury experience elsewhere, but still had a nice time.
Skrevet 10. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
A C
1 bidrag
jun. 2023
The Spa Is awful, there is dirt everywhere and just an awful lack of cleaning , and there is Fire exit signs missing , there is no hand soap in the changing rooms. The whole place looks like it is falling apart, the SPA Sauna is just just awful and all the floors and walls are filthy.
The tranquility room is full of Beds that have not been replaced or cleaned for months, there is various stains all over them.
The main changing rooms are shocking, lack of cleaning and just lack common cleaning standards.
The pool is nice but again lack of cleaning standrads and everything like the SPA is just faded and dirty and missing tiles and just 1990's at best .
Again Beds around the pool that are never cleaned or maintained, there appears to be one cleaner that does one shift a day and thats it.
Avoid this venue at all costs if you care about your general health , how this place has not been shut down for health and safety reasons I don't know.
Most of the staff are very young and just float about doing nothing, there is also a very high turn over of staff.
Apparently the is a new HEALTH CLUB manager but it seems things have got even worse and more sub standard.
Avoid at all costs, if you work for Lewes / Eastbourne Council please do an Investigation ASAP.
The tranquility room is full of Beds that have not been replaced or cleaned for months, there is various stains all over them.
The main changing rooms are shocking, lack of cleaning and just lack common cleaning standards.
The pool is nice but again lack of cleaning standrads and everything like the SPA is just faded and dirty and missing tiles and just 1990's at best .
Again Beds around the pool that are never cleaned or maintained, there appears to be one cleaner that does one shift a day and thats it.
Avoid this venue at all costs if you care about your general health , how this place has not been shut down for health and safety reasons I don't know.
Most of the staff are very young and just float about doing nothing, there is also a very high turn over of staff.
Apparently the is a new HEALTH CLUB manager but it seems things have got even worse and more sub standard.
Avoid at all costs, if you work for Lewes / Eastbourne Council please do an Investigation ASAP.
Skrevet 25. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Cheryl G
Eastbourne, UK37 bidrag
jul. 2023 • Venner
Spa experience from hell. Firstly booking … nightmare. They don’t answer the phones, they emailed multiple times with wrong information. Finally got the confirmation right, turn up and it’s booked in wrong treatments!
Renovations of the ladies changing rooms has moved the women to men’s …. Lovely urinals for us and just 2 loos… whos idea was this? Gave the men the use of the ladies changing rooms in the spa - so when your sitting waiting for your relaxation experience, men constantly walking past. Stag do in the swimming pool, clowning around. Wasnt told about the relaxation room (but I’ve been many times before so knew of it) was over crowded. Packages no longer included lunch - so very pricey day. Massage was mediocre - clearly staff seemed unhappy. The robe and slippers provided had seen better days and were grubby. I’ve been multiple times before but this was nothing like the relaxing spa experience I had previously enjoyed. You have lost loyal customers.
Renovations of the ladies changing rooms has moved the women to men’s …. Lovely urinals for us and just 2 loos… whos idea was this? Gave the men the use of the ladies changing rooms in the spa - so when your sitting waiting for your relaxation experience, men constantly walking past. Stag do in the swimming pool, clowning around. Wasnt told about the relaxation room (but I’ve been many times before so knew of it) was over crowded. Packages no longer included lunch - so very pricey day. Massage was mediocre - clearly staff seemed unhappy. The robe and slippers provided had seen better days and were grubby. I’ve been multiple times before but this was nothing like the relaxing spa experience I had previously enjoyed. You have lost loyal customers.
Skrevet 22. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Jenny
2 bidrag
jul. 2023 • Familie
My mum bought my sister and I a spa day for approx £120. This covered use of facilities and lunch. We decided to also book a back treatment which was advertised as £47. Upon arrival we were told it would now be £50 each as prices had increased since we booked, which we paid.
The masseuse seemed lovely and friendly and I asked if during the massage she could concentrate on my shoulders. She said she couldn't unless I had a neck and shoulder massage but offered that to me instead. I agreed and although it was nice I felt like it was very short. She had started at 1010 and left the room to allow me to dress at 1027!
I queried this with her and she stated she had brought me into the treatment room at 10 and actually given me 5 minutes extra. Admittedly at this point I felt a bit awkward about challenging that statement and said nothing further.
On return to the waiting area my sister commented I had only been gone a short while.
I have never given feedback or queried a massage or treatment buy asked if I could have a quick word at reception. I summarised what had happened and also explained that I didn't realise I was choosing a lower value massage when it was offered. The receptionist told me that was my choice , to which I acknowledged but stated that it wasn't made clear that 25 minutes included the consulation dressing/ undressing etc . The receptionist then stated I had over 20 minutes to which I clarified that I hadn't. At the this point she reiterated that I had and it appeared pointless in saying anymore.
It felt somewhat awkward after that! I personally wouldn't come back here as it felt like a money making scheme rather than a relaxing day.
I would advise others to perhaps buy a day pass while giving the treatment a miss.
The masseuse seemed lovely and friendly and I asked if during the massage she could concentrate on my shoulders. She said she couldn't unless I had a neck and shoulder massage but offered that to me instead. I agreed and although it was nice I felt like it was very short. She had started at 1010 and left the room to allow me to dress at 1027!
I queried this with her and she stated she had brought me into the treatment room at 10 and actually given me 5 minutes extra. Admittedly at this point I felt a bit awkward about challenging that statement and said nothing further.
On return to the waiting area my sister commented I had only been gone a short while.
I have never given feedback or queried a massage or treatment buy asked if I could have a quick word at reception. I summarised what had happened and also explained that I didn't realise I was choosing a lower value massage when it was offered. The receptionist told me that was my choice , to which I acknowledged but stated that it wasn't made clear that 25 minutes included the consulation dressing/ undressing etc . The receptionist then stated I had over 20 minutes to which I clarified that I hadn't. At the this point she reiterated that I had and it appeared pointless in saying anymore.
It felt somewhat awkward after that! I personally wouldn't come back here as it felt like a money making scheme rather than a relaxing day.
I would advise others to perhaps buy a day pass while giving the treatment a miss.
Skrevet 5. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Ellie B
7 bidrag
This is the second time we have used this hotel for a spa day and the second time we have been disappointed.
We first emailed to asked if there was availability for a spa day we had seen advertised on the website and for a morning slot for treatments, 14 emails and 3 calls later we were booked on but there was only afternoon slots available for treatments. We then got charged too much money when we paid and could only get a refund by going in and filling out a bacs form and waiting for a refund.
At no point in the emails did they inform us of what time we could arrive and what facilities would be available.
When we arrived on the day we were greeted by grumpy staff who really couldn't be bothered.
When ordering lunch, we waited 50 minutes to be served cold soup, which we returned to be reheated!
It's such a shame because the location is beautiful. However, there is no outside space for the spa. The facilities are good, although it's a bit weird when sitting in a jacuzzi to have someone meticulously cleaning the tiles around the outside. The treatments we received were wonderful.
I will not be recommending this place and we will not be coming back, so disappointing.
We first emailed to asked if there was availability for a spa day we had seen advertised on the website and for a morning slot for treatments, 14 emails and 3 calls later we were booked on but there was only afternoon slots available for treatments. We then got charged too much money when we paid and could only get a refund by going in and filling out a bacs form and waiting for a refund.
At no point in the emails did they inform us of what time we could arrive and what facilities would be available.
When we arrived on the day we were greeted by grumpy staff who really couldn't be bothered.
When ordering lunch, we waited 50 minutes to be served cold soup, which we returned to be reheated!
It's such a shame because the location is beautiful. However, there is no outside space for the spa. The facilities are good, although it's a bit weird when sitting in a jacuzzi to have someone meticulously cleaning the tiles around the outside. The treatments we received were wonderful.
I will not be recommending this place and we will not be coming back, so disappointing.
Skrevet 29. juni 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
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