Clarissa Viaggi
Clarissa Viaggi
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4.0
170 anmeldelser
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99
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27
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8
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23
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grahammcdonald2024
Kingston upon Thames, UK2 bidrag
aug. 2024 • Familie
Avoid. We bought the Vulcano/Panarea/Stromboli night tour. The tour departed very late and soon, once at sea, they announced we wouldn't be landing on Stromboli as there was a 'Red Alert'
This is covered in their T&C and so we expected longer on Panarea, followed by the sunset sea tour of Stromboli's eruptions at night.
With no further announcements. the boat left Panarea and returned to Capo Orlando with no sunset sea tour of the dramatic Stromboli.
This was the only reason we had bought the trip. We were incredibly disappointed - one member of our party was in tears - and it turned out it was nothing to do with a red alert - their boat had a technical issue and we had to turn around and return early.
They are refusing a refund and not responding to e-mails. If they were an honest company they would not have taken 30 or more people to sea on a faulty boat but they did to avoid refunding customers for an expensive service they know they could not provide.
Lots of other tour operators offer similar: use them. Clarissa Viaggi, in my experince are rude, dishonest scammers.
This is covered in their T&C and so we expected longer on Panarea, followed by the sunset sea tour of Stromboli's eruptions at night.
With no further announcements. the boat left Panarea and returned to Capo Orlando with no sunset sea tour of the dramatic Stromboli.
This was the only reason we had bought the trip. We were incredibly disappointed - one member of our party was in tears - and it turned out it was nothing to do with a red alert - their boat had a technical issue and we had to turn around and return early.
They are refusing a refund and not responding to e-mails. If they were an honest company they would not have taken 30 or more people to sea on a faulty boat but they did to avoid refunding customers for an expensive service they know they could not provide.
Lots of other tour operators offer similar: use them. Clarissa Viaggi, in my experince are rude, dishonest scammers.
Skrevet 12. august 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Patrilopo
Madrid, Spania3 634 bidrag
sep. 2023 • Par
We booked the tour to Lipari, Panarea and Stromboli through Civitatis. An amazing experience especially for the vision of the nocturnal explosions of the volcano. Time on each island of approx 2 hours. Very good experience. The only thing we miss is that the office told us that we were going to change boats because when we got on the boat in Milazzo they said it was going to Vulcano from Lipari which was not our destination and we got scared and I got off to ask and I was already They explained that when we got off they would explain to us which other boat to take from Lipari and at what time. At Panera it is interesting to take a taxi and go to one of its beaches. Otherwise, except for this, a good experience that was in line with what was contracted.
Skrevet 14. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
KC O
3 bidrag
jun. 2023 • Par
If you hate planning and controlling your trip and rather pay someone else to do it, this is for you. But if you are more price conscious and want to have your trip adapted to your preference and needs, you better deal directly with the hotel and the tour operators in the islands, that way you will save a fair amount of money and pick the tour itineraries that best suit you. The itineraries from this agency are quite broad to interpretation (so whatever happens they trick their way). For instance, something that the tour operators do (and this agency doesn't) is the estimated timings for each stop and it does makes a difference when you have one hour vs when they leave you for six hours, so you can plan ahead what to do with that time.
Skrevet 27. juni 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Laurianne L
40 bidrag
apr. 2023 • Familie
Très déçue par cette excursion coûteuse pour au final ..se retrouver à faire le tour d un pâté de maison pdt 1h sur panarea sachant que la plage promise est trop loin pour pouvoir y aller dans leur timing ensuite tu passes 3h sur stromboli idem rien à faire les rando volcan sont bien trop longues pour en effectuer 1 et le dernier moment promis que tu te dis, tu auras au moins payer pour voir la lave coulée sachant que strombili est sensé cracher 1 à 10 fois par heure et tu y restes à peine 20 min devant pour biensur ne rien voir..bref il pleuvait en plus mais ça ce n était juste pas de chance..voilà je ne vous conseille pas non plus d y dormir car vraiment pas grand chose à faire...
Skrevet 3. mai 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Jenny D
Jena, Tyskland27 bidrag
sep. 2022 • Par
No Communication - is this a Fake?!??!
We Booked a parking place for leaving the rental car for an Island trip. Since our time for departing and Arrival of the ferry was changed from the ferry company we wrote several times to Clarissa viaggi. We used different email Adresses from her. Then we got covid and wanted to cancel. Also Here we tried to call and write By email and also WhatsApp. Until today we got no refund or at least reply. I would suggest to keep away from this Company!
We Booked a parking place for leaving the rental car for an Island trip. Since our time for departing and Arrival of the ferry was changed from the ferry company we wrote several times to Clarissa viaggi. We used different email Adresses from her. Then we got covid and wanted to cancel. Also Here we tried to call and write By email and also WhatsApp. Until today we got no refund or at least reply. I would suggest to keep away from this Company!
Skrevet 29. september 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Could you kindly tell us when you wrote and with what email address ?
Skrevet 26. oktober 2022
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Enrico
1 bidrag
jul. 2022 • Familie
Minicrocere Lipari-vulcano sconsigliatissino prendete il traghetto e poi un abarchetta a lipari
Se prendo una barca a luglio con 40ngradi vorrei fare un bagno, discesa su Lipari alle 12.30 senza possibilita' di fare un bagno, che senso abbia proprio non riesco a comprenderlo, tutti di fretta nel risalire il prima possibile, prendere spunto dalle minicrocere di Favignana e levanzo, in quel modo si organizzano minicrocere.. Ps prenotate un traghetto a 18 euro poi pagate un barcaiolo
Se prendo una barca a luglio con 40ngradi vorrei fare un bagno, discesa su Lipari alle 12.30 senza possibilita' di fare un bagno, che senso abbia proprio non riesco a comprenderlo, tutti di fretta nel risalire il prima possibile, prendere spunto dalle minicrocere di Favignana e levanzo, in quel modo si organizzano minicrocere.. Ps prenotate un traghetto a 18 euro poi pagate un barcaiolo
Skrevet 7. juli 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Léa P
3 bidrag
jun. 2022 • Venner
Je ne recommande vraiment pas cette agence ! Nous avons été abandonnées par le bateau en milieu de parcours alors que nous sommes arrivées en avance au lieu de rdv et lorsque nous avons essayé de demander à l’agence de faire un geste commercial, on nous a répondu que tout était de notre faute et que si nous rédigions des commentaires négatifs, ils iraient voir le juge, le comble !!! De loin ma pire expérience d’excursion en bateau jusqu’à ce jour !
Skrevet 14. juni 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
leo d
1 bidrag
mai 2022
Ottima agenzia. Ho fatto con loro la minicrociera da Lipari.
Ringrazio la signora Lucia per la gentilezza e professionalità nell'avermi risolto un problema che mi avrebbe creato problemi nel raggiungere nuovamente Torino.
Ringrazio la signora Lucia per la gentilezza e professionalità nell'avermi risolto un problema che mi avrebbe creato problemi nel raggiungere nuovamente Torino.
Skrevet 30. mai 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
rlkww
Wien, Østerrike105 bidrag
Natürlich ist 1 Tag nur ein crashkurs der Inseln, verdient hätten sie länger, aber für uns war es besser als nichts.
Boot fährt Panarea und Stromboli je 2h an. Zeigt auf der Fahrt noch interessante Felsen etc. Halt bei Stromboli bei Nacht ca 30 Minuten. Reicht für 3x Lava. Links in Fahrtrichtung sitzen.
Auf den Inseln empfehlen wir Rundgänge via Komoot. Besonders die Häfen sind sehr überlaufen. Essen kann mitgebracht werden. Restaurant v.a. auf Stromboli ausreichend vorhanden, aber wenn man nur 2h Zeit hat, will man vielleicht nicht unbedingt essen.
WCs und bar am Schiff. Etwas seefest sollte man sein, schwankt selbst bei ruhigem Meer etwas.
Für uns klare Tagestourempfehlung!
Boot fährt Panarea und Stromboli je 2h an. Zeigt auf der Fahrt noch interessante Felsen etc. Halt bei Stromboli bei Nacht ca 30 Minuten. Reicht für 3x Lava. Links in Fahrtrichtung sitzen.
Auf den Inseln empfehlen wir Rundgänge via Komoot. Besonders die Häfen sind sehr überlaufen. Essen kann mitgebracht werden. Restaurant v.a. auf Stromboli ausreichend vorhanden, aber wenn man nur 2h Zeit hat, will man vielleicht nicht unbedingt essen.
WCs und bar am Schiff. Etwas seefest sollte man sein, schwankt selbst bei ruhigem Meer etwas.
Für uns klare Tagestourempfehlung!
Skrevet 19. april 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Marian L
Irland3 bidrag
apr. 2022 • Par
I had booked this activity 23rd March 2022 for 13th April, I had rearranged parts of our holiday to make sure we could fit in this booking, I paid part via PayPal and debit card, received a confirmation email and they also connected with me via WhatsApp.
I assumed all was okay I didn't hear anything further from the company until I contacted them via WhatsApp the morning of departure following an hours car travel and parking paid for a full day only to be told that the trip was cancelled....ONE WEEK AGO AND I WAS REFUNED ALREADY.
I checked my account PayPal, bank account and emails, I was not repaid and I did not receive any contact regarding cancellation. I was really upset, angry, it was my first time in Sicily and unfortunately this was a massive waste of my time money. No one and the decency or respect to explain why it was cancelled.
Terrible communication I would never recommend this company to anyone the risk of last minute cancellation is too upsetting.
I was refunded after but its the disappointment was more unfortunate.
I assumed all was okay I didn't hear anything further from the company until I contacted them via WhatsApp the morning of departure following an hours car travel and parking paid for a full day only to be told that the trip was cancelled....ONE WEEK AGO AND I WAS REFUNED ALREADY.
I checked my account PayPal, bank account and emails, I was not repaid and I did not receive any contact regarding cancellation. I was really upset, angry, it was my first time in Sicily and unfortunately this was a massive waste of my time money. No one and the decency or respect to explain why it was cancelled.
Terrible communication I would never recommend this company to anyone the risk of last minute cancellation is too upsetting.
I was refunded after but its the disappointment was more unfortunate.
Skrevet 18. april 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Bonjour,
Pourriez-vous m'indiquer si la croisière se fait sur un ferry ou sur un petit bateau ?
Skrevet 23. september 2018
Hola,necesito saber si han estado conformes con las excursiones de Clarissa Viaggi,Cuales me recomiendan? Estare en Milazzo 2 dias completos.Gracias!!!!!!!!
Skrevet 6. juli 2018
solo conozco la excursion de estromboli, que es de un dia entero, no te puedo recomendar ninguna mas, lo siento
Skrevet 7. juli 2018
What is your cancellation policy please, on a trip already booked and paid for?
Many thanks,
Sue
Skrevet 15. august 2016
כרמלית א
Zippori, Israel
1. מבקשת לדעת באיזה ימים ושעות מתקיימים הקרוזים לאיים?
2. האם ביום א' ה-1.5 יתקיימו שיוטים ?
Skrevet 24. april 2016
Ce restaurant est il ouvert le dimanche soir en septembre ?
Skrevet 8. oktober 2015
Bonjour Madame,
De quel restaurant s'agit-il?
Skrevet 20. oktober 2015
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