Alpe d'Huez

Alpe d'Huez

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4.5
4,5 av 5 bobler1 217 anmeldelser
Ypperlig
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112
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Denne tjenesten kan inneholde oversettelser levert av Google. Google fraskriver seg alle garantier, uttrykte eller underforståtte, knyttet til oversettelser, inkludert alle garantier for nøyaktighet, pålitelighet og eventuelle implisitte garantier for salgbarhet, egnethet for et bestemt formål og beskyttelse mot forfalskninger.

Hervé B
9 bidrag
1,0 av 5 bobler
jan. 2025 • Familie
Je vais à l'alpe d'huez depuis 15 ans et j'adore cette station. Mais là il faut arrêter de prendre les clients pour une pompe à fric. Ça devient vraiment du foutage de gueule. Le forfait et maintenant à 64 euros et la ou je suis tombé sur les fesses par terre, c'est que le forfait demi-journée est à 55 euros. Si ça c'est pas prendre les clients pour des rigolos, je n'y comprends rien.
Je ne reviendrai plus . Vraiment dommage
Skrevet 8. februar 2025
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Ruth W
Birmingham, UK8 bidrag
1,0 av 5 bobler
jan. 2025 • Par
We’ve been on 4 holidays with Tui (who own Crystal Ski) in the past 5 years and on every single one there’s been a more than 2 hour delay to either a flight or a transfer, but this last holiday (and it will be our last ever with Tui after our experience) was by far the worst.

The journey to our hotel was relatively uneventful. The flight was on time for once and our transfer was waiting, but they forgot to give us our welcome packs, including our equipment hire vouchers and lift passes, on the coach. That meant we had to wait around for a rep the following morning who we were told would turn up before 8am but didn’t get to us until 8:30.

Our next interaction with Crystal Ski was that evening when the rep came to our hotel. We had a couple of basic broad questions to ask about piste conditions and good places to eat, but the very vacant rep, who claimed she had been here for a month and knew everything about the resort, said she “didn’t really know” about what the pistes were like and could only tell us about places to eat based on a few rumours she’d heard. From the glazed look on her face I expect if we’d asked her about the clubs open at 2am we’d have got a more helpful answer.

But the thing that put us off ever booking with Crystal Ski or Tui again was the journey home. After 45 minutes of waiting for our transfer outside we got a message to say the coach couldn’t pick us up because it didn’t have enough luggage space! Bearing in mind that Crystal Ski knew exactly which passengers were travelling and how much luggage they had booked on the plane, it seems like very basic logistics to arrange a coach or coaches with enough space, but Crystal Ski couldn’t manage this either. The message said they were trying to arrange alternative transport and would make contact again later. They eventually made contact to say another coach was being sent but wouldn’t be with us until 1hr and 35mins after our original transfer time. They claimed not a single taxi in resort was available sooner but offered us £25 each in compensation for the delay and promised we would miss our flight…

Finally, 1hr and 55mins after our original transfer time the coach arrived and the driver was a star, driving like he was on mission to get us to the airport as quickly as possible. However whilst on the coach I got a call from the Crystal Ski rep at the airport asking me where we were and to check on my phone mapping app when we’d be arriving (why was I now responsible for their logistics??). I told them my predicted time and he said he’d ask the flight team to wait for us. The next information I got was a text to say that our taxi from Manchester airport to Birmingham airport (where we were supposed to be flying to) had been booked for 10pm! What a great way to discover we weren’t going to be on our flight! The airport rep then phoned back to say we’d miss our flight (despite multiple promises we wouldn’t) and they were booking us on the plane to Manchester. When I asked if they were going to cover the extra parking charges we would incur at Birmingham (roughly £50-60) they said they would and would likely offer us more than that for the inconvenience we’d suffered. This was reiterated at the airport when the rep said he would arrange a further £100 compensation in addition to the £25 per person we’d accepted earlier.

Eventually we got home, several hours later than planned and via Manchester, and awaited our compensation but it never arrived. I have emailed Crystal Ski and had no response. So a truly poor showing from them and absolutely no communication or compensation. They even asked us to write a Trust Pilot review and I was more than happy to accept!
Skrevet 5. februar 2025
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

chantalruche
Marcoussis, Frankrike3 bidrag
3,0 av 5 bobler
feb. 2025 • Par
Today Monday, February 2, the last week before the school holidays, usually a very busy week.
A crazy world at the start of the Shepherds lifts. To climb, we take the cabins of the Games, intending to continue with the chairlift of the White Hare. It is closed!!! Information taken from the ski lifts, we are told that it is only open on weekends and school holidays. It's really making fun of the world, there were fewer people on Saturday than today. Ditto, yesterday full of closed tracks for competitions from the Signal.
Maybe we should think about the holidaymakers who pay a lot of money... here it builds, it builds, but there are no extra lifts in the 20 years that we have been coming to the resort. Deteriorating ski conditions
Skrevet 3. februar 2025
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Laura H
1 bidrag
3,0 av 5 bobler
jan. 2025 • Venner
Our first time visiting and we were excited at the prospect of having other activities on site alongside the slopes such as swimming and the ice rink so ungraded to premium pass. What an absolute waste of money! Do not upgrade!! The ice rink was continuously being used for training purposes or closed. Even when making enquiries at the desk and being told to return during certain times, it still then wasn’t available. We were also refused access to the swimming pools due to not having Lycra swimwear (which we were not advised of in advance). When contacting customer service to request a refund for the upgrade due to them being unusable, our request was denied. Save your money and stick to the slopes!
Skrevet 1. februar 2025
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Thanks for your comment. Sorry you could not use your Premium pass ! The ice rink has wide open range but true, it's closed for several reasons. Bad luck it was on your choosen times. For the lycra, it's quiet a rule in France so it's why it hasn't been noticed. Glad you had great times on the slopes !!
Skrevet 3. februar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

1,0 av 5 bobler
jan. 2025 • Venner
We went skiing 2 days on January 9 and 10, the second day we took half-day passes, due to the strong winds, only one lift was open at the resort of Huez after more than 1 hour waiting we had still not passed.
We have requested a refund of our packages which was valid only before 12:30. They were unable to do so but advised us not to activate them and to ask for the refund from customer service.
Today the customer service tells us about the opening of the lifts from 11 am and refuses to refund us for packages when they have not been able for more than an hour and a half to provide ski transport
The sale of the packages should not have taken place and the customer service does not recognize it!!!
At 55.5€ per half day, they give you a 20% discount and find their business practices normal!!!
My advice... choose another station!
Skrevet 12. januar 2025
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Bonjour et merci pour votre retour d'expérience. Nous allons prendre contact avec le service client pour plus de détails sur votre mésaventure. N'hésitez pas à nous laisser vos coordonnées : qualite@alpedhuez.com
Skrevet 29. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

olivier c
2 bidrag
3,0 av 5 bobler
jan. 2025 • Familie
We were stuck 30 minutes in the gondola of the white peak 5 meters from the point of arrival at 3,300 meters.
The gondola was so crowded that there was discomfort and waiting conditions were complicated (impossible to move, sit, remove bags, lack of spaces for small children).
In addition, the person in charge of the cabin informed me (with a big smile) that normally it could hold 20 additional people!
I guess the number of people had to be clearly defined without equipment (blouses, backpack, etc...) or snowboards that take the place of a person.
It seems obvious that this over-concentration leads to a problem of safety and stress management in the event of an incident.
1 - Are we cattle to concentrate at this point in one place?
2 - What is the point of being able to pre-book a time slot for the climb if you treat customers with such disrespect?
3 - Finally, what happens to the quality of your resort and what image does it leave for foreign tourists?
Ps: we also found that the damage at the top of the black runway la Sarenne had not been done that same day.
Skrevet 12. januar 2025
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Bonjour et merci pour votre commentaire. Nous comprenons votre désagrément et en sommes désolés. Votre remarque va être transmise au service des remontées mécaniques pour pouvoir améliorer la situation.
Skrevet 29. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Peter S
Worcester, UK56 bidrag
5,0 av 5 bobler
des. 2024 • Par
First visit to this resort and ski area. Did not disappoint. Although we lost the first 2 days to heavy snow and strong winds, the remainder of the week was fabulous skiing. Great resort to give an all around experience.
Skrevet 1. januar 2025
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thanks for your vote and comment ! A great ski area for everyone and so much more : no-ski activities, entertainment, ... Glad you enjoyed your stay !
Skrevet 3. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

denicfr
1 bidrag
1,0 av 5 bobler
mar. 2024 • Familie
Pros:

Lots of après ski activities: nice restaurants, bars, sports, swimming pools...
Few ski lifts,
Some mythical tracks (Tunnel, Sarenne...),
Incredible view,
Very accessible but...

Cons:
...very largely undersized compared to the number of beds - complete saturation during school periods, victim of its success and the multiplication of real estate projects in recent years (a huge one is planned in place of a car park in the Shepherds),
Low of the area quite arbitrary for good skiers,
Sun exposure unfortunately has become a handicap nowadays,
Too exposed to the wind and pretty fast closures of even the smallest lifts, I've never seen that elsewhere,
Endless waits (minimum 35 minutes down to the shepherds at 1800m outside meal period 12:15-13:30) without any intervention of the people at the lifts to try to get the dumpsters full (except on Marmots 1, the girls pressed and helped people),
I was able to do Sarenne and Tunnel only in very bad weather and at 1pm otherwise it is minimum 1h waiting,
I've never waited so long for the lifts yet I've been going every year during school for 10 years, even to the middlemen, everything is saturated and it plays elbows,
No queue for single people to save time and complete the skips, incomprehensible to me a lot of stations do,
Liaison with Auris from another age, but we're at least walking,
We quickly went around the slopes in fact because most of the area is very low and or difficult to access from the view of the waiting time at the lifts,
Drunk guys coming down to the beginners' slopes right after ski school...

And things I've never seen anywhere else:
bouncers present at the closure of the lifts at the bottom to allow to quietly close the lift 10 minutes before the indicated time (true!). I saw in particular a person who did not speak French who wanted to take Rifnel to gain 10 minutes of walking after picking up his daughter from the ski course => refused by an ice cabinet at the entrance of the Rifnel. "You just walk" he said. Well, that's cool. You know, we have to close the lift on time, not another minute. Daddy came home with his 8-year-old daughter... well, on foot. Beautiful picture of the resort for this tourist!

I specify that I already knew the resort (last stay 15 years ago) outside school periods...
I won't be back soon!
Skrevet 1. desember 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Bonjour et merci pour votre retour d'expérience. Concernant notre domaine skiable, il est vrai que celui-ci est très prisé lors des vacances scolaires notamment. Malheureusement celui-ci reste à 50% inexploré par nos skieurs qui préfèrent rester sur les axes DMC / Marmottes. Cette année pour réduire le temps d'attente au Pic Blanc une nouvelle méthode à été mise en place : Direct au Pic (possibilité de réserver sa montée). Cela nous a permis augmenter de 23% l'achminement des clients en altitude. Nous prenons note de vos remarques et les transmettons au service concerné au remontées mécaniques. Nous regrettons votre choix de ne pas revenir nous voir.
Skrevet 29. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

catherine777227
Cannes, Frankrike200 bidrag
3,0 av 5 bobler
aug. 2024 • Familie
In 2024 we are amazed to see the priority of noisy Things to do at the expense of the well-being of walkers and wildlife!!
Indeed we of the 15/8 route of the Col de Sarenne very frequented by cars and camping cars...
The unbearable ball trap all around the signal of man,
What about herds and other animals...
The Alpe of Huez kingdom of cranes!!
Skrevet 15. august 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Bonjour Catherine, Nous vous remercions pour votre avis, et prenons en compte vos remarques. Nous mettons un point d'honneur à faire cohabiter l'ensemble de nos activités sur le domaine de l'Alpe d'Huez. Nous sommes surpris concernant les activités dites "bruyantes" qui sont en minorités et laisse sans souci la place au bien-être des promeneurs et de la faune. Concernant le ball trap, c'est une pratique qui rassemble de nombreux adeptes (120 licenciés) qui aiment à pouvoir se retrouver dans un paysage d'altitude. Conscient de l'impact sonore, il a été fait le choix de l'implanter en dehors de la station. Le toit au dessus de la zone de tir limite la réorientation du bruit vers des zones plus appropriée. Nous prenons tout a fait en compte les troupeaux et autres animaux qui font parti de notre environnement et avec lesquels nous cohabitons au mieux tout au long de l'année. Concernant les grues, nous sommes conscients qu'elles sont nombreuses sur la station (toutefois en infériorité par rapport aux années précédentes). Vous souhaitant une belle journée
Skrevet 28. august 2024
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Michel F
Frankrike1 269 bidrag
5,0 av 5 bobler
jan. 2024 • Venner
For more than 30 years I have been visiting this station every year. And always with the same pleasure.
A huge ski area and perfectly well equipped. With constant new investments.
A real pleasure to ski. And when the snow is good and the sky blue ..... paradise.
Skrevet 21. juli 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Bonjour et merci beaucoup pour votre commentaire. Un beau résumé ;-) A bientôt à l'Alpe d'Huez !
Skrevet 22. juli 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

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