The Island Rooftop

The Island Rooftop anmeldelser, Surfers Paradise

The Island Rooftop
4
15:00–00:00
Onsdag
15:00 - 00:00
Torsdag
15:00 - 00:00
Fredag
12:00 - 00:00
Lørdag
12:00 - 00:00
Søndag
12:00 - 00:00
Om
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Mer enn 3 timer
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4.0
58 anmeldelser
Ypperlig
21
Svært bra
20
Gjennomsnittlig
6
Dårlig
5
Forferdelig
6

TheThornies
Brisbane, Australia48 bidrag
aug. 2021
We go to the coast regularly and always come to The Island. The staff are always so lovely and are knowledgeable in mixology and the food is sooooooo good!! You can guarantee we'll be back again soon.
Skrevet 1. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi TheThornies, We are so thrilled that you enjoyed your time with us at The Island Rooftop. We can't wait to welcome you back! The Island Rooftop Team.
Skrevet 5. september 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

J.
1 bidrag
apr. 2021
I and my friend went to the bar and ordered couple of schooner beers but a blonde bar lady said they don't use glass beer because of COVID spread so only bottled beer available. We had to get the bottled beers but we just realised everyone having schooners. I and my friend are Asians so I guess there is an Racist Bar lady is working in the Bar. We went there around 4 pm on Sunday. I have lived and have worked in Surfers for more than 3 years and my friend has been worked in Surfers for 20 yrs but we have never encountered this funny situation at all in Surfers but The island hotel bar. It was the first time visit since pandemic but it would be the last visit there in my life.
Skrevet 6. mai 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Good Morning Surfersbravo, Thank you for taking the time to provide your review. We appreciate and take all feedback seriously. Could you please contact us on https://www.theislandgoldcoast.com.au/contact/ with details of your experience. The Island Gold Coast Team.
Skrevet 10. mai 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

apr. 2021 • Venner
This is by far the worst place on the Gold Coast. Do not book your event here, they will ruin your day. Slow service, bad food, arrogant staff, inconsiderate management.
Skrevet 21. april 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Thank you for the feedback greensuspenderss. We appreciate the time it has taken to provide this feedback and have passed it along to management. The Island Rooftop Team.
Skrevet 27. april 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Taylor B
9 bidrag
apr. 2021 • Venner
Extremely disappointing Customer service!! I came in just for dessert and waited 50minutes for Sticky date pudding. After checking for the 3rd time how far away it was, I was told sorry there’s just a long wait for food. Why wasn’t I told this when I ordered? Why wasn’t I told this after being checked on by the 2 other staff members? I’m sorry but all you need to do is heat up the sticky date and add a scoop of ice cream so 50minutes is ridiculous
Skrevet 10. april 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi Taylorbaric, Thank you for your review. We appreciate the time it took you to provide us with some feedback and we have passed it along to management. The Island Rooftop Team.
Skrevet 11. april 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Mitchem1978
Newport, Australia184 bidrag
apr. 2021 • Familie
We went here to have a meal..... wish we didn’t!
There was a sewage smell coming in from outside so had to move tables.
Then we ordered meals and after we paid we were told there was more than a 1hr wait and they weren’t even busy!!!
We had children with us who were starving so we asked if we could just get a bowl of chips to tie them over and we were told by a very rude manager/supervisor.... No!!!!
So we received a refund and ate somewhere else and received our meals within 20min even thou they were very busy.
Don’t go here..... smelly, rude and slow!!!
Skrevet 8. april 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi Mitchem1978, Thank you for your review. We appreciate the time it took you to provide us with some feedback and we have passed it along to management. The Island Rooftop Team.
Skrevet 11. april 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Epicure
Surfers Paradise, Australia99 bidrag
feb. 2021 • Venner
Really nice rooftop bar in the heart of surfers paradise. Great service from Lily at the bar. Super friendly and great cocktails. Awesome Sunday sessions with a DJ
Skrevet 23. februar 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi lifethroughfood, Thank you for your amazing review. We are so thrilled that you enjoyed your time with us at The Island Rooftop, Gold Coast and look forward to your next visit. The Island Gold Coast Team.
Skrevet 1. mars 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

karenmt30
Brisbane, Australia55 bidrag
feb. 2021
Enjoyed a Saturday afternoon drink at this bar. Friendly bar staff, all with big smiles. Great atmosphere with a DJ playing and a great place to hold a function.
Skrevet 14. februar 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi Karen, Thank you for your great review and feedback. We are so thrilled that you enjoyed your time with us at The Island Rooftop Gold Coast and look forward to your next visit. The Island Gold Coast Team.
Skrevet 21. februar 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Sallie V
Mount Nathan, Australia213 bidrag
jan. 2021 • Par
This is a cool place to just hang out and chill with friends. Cocktails expensive though...3 cocktails and a beer set us back $60! Pizza good and calamari yummy. Music loud and thumpy but tolerable. Staff lovely and service good.
Skrevet 14. januar 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi 133salliev, Thank you for your great review and feedback. We are so thrilled that you enjoyed your time with us at The Island Gold Coast and look forward to your next visit. The Island Gold Coast Team.
Skrevet 17. januar 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Mark L
3 bidrag
des. 2020 • Familie
We arrived at approximately 7.00pm with two kids looking to have a quick meal. Order was not complicated no stakes or food that takes a little longer to cook.
So waited for half an hour then started to wonder what was taking so long ...ask a zombie staff member what was taking so long Literally had to tell her to go and check!!
So wait another 5 minutes nothing!! The place is not even that busy she finally wandered over and said we are in a queue!!
So 40 minutes has passed and not one meal has come out I decide to go in talk to the kitchen staff who I find a very arrogance.
Food finally arrived and was really Average don't waste your time there are much better bistro around than this .🤨
Skrevet 21. desember 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi Mark, Thank you for your review and feedback. We appreciate all feedback and have forwarded your feedback onto hotel management. We hope to have you again at The Island.
Skrevet 29. desember 2020
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Michelle
2 bidrag
des. 2020 • Venner
We ate here today for my friend’s birthday and decided to order the grazing menu. The food was amazing but unfortunately we were mostly ignored by the staff, and the bar staff in particular (excluding the one lady working at the bar) were particularly rude. There was a young man with a moustache (he said he was the manager) who served us at the counter. The grazing menu was to start at 1pm and we had paid at 12:50. When I asked for a drink after paying, another man served me and he informed me that I couldn’t have a drink until 1. I asked him if he wouldn’t mind serving the drink as it was almost 1 anyway. He asked the manager who very rudely said ‘Like I told you before it starts at 1 so, NO’. A simple, ‘I am sorry but we are not able to do that’ would have been more appropriate. I then asked if I could have water in the mean time. Another bar tender made a joke about us being patient and how we should drink our water slowly. Later when I went back to the bar at 1pm, a third male bar tender looked at his watch then patronisingly said ‘ok it’s one o’clock now, you can have a drink’. I felt like I was being treated like a child rather than a 32 year old adult.

During the meal we had to continue to ask for plates, napkins, a bowl for the prawn shells etc. At one point, one lady had said she would give us plates and never returned. I saw three staff members standing and chatting next to us and as I called out to ask about the plates, no one replied as they were so deep in conversation. Eventually I got one person’s attention and we were able to get plates for our meal. Although we didn’t have anyone checking in on us, I noticed staff were quick to clear the table while we were still trying to eat our food.

Thankfully one lovely new staff member looked after us towards the end of our meal experience and he turned our day around. I believe he said it was his fourth day on the job and he had long blondish hair in a bun. I wish I could remember his name (Ryan perhaps?) as more staff members like him would make this place amazing.

I am still so shocked at the poor customer service, particularly from the manager at the bar who partaking in and allowing condescending behaviour towards customers.
Skrevet 20. desember 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi Michelle, Thank you for your review. We appreciate all feedback and have forwarded your feedback onto hotel management. We hope to have you again at The Island Rooftop.
Skrevet 20. desember 2020
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

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