Phillip Island Nature Parks - Koala Reserve

Phillip Island Nature Parks - Koala Reserve

Phillip Island Nature Parks - Koala Reserve
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4.0
4,0 av 5 bobler1 254 anmeldelser
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450
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217
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41
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24

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Jenna S
4 bidrag
5,0 av 5 bobler
apr. 2024 • Alene
The most amazing place! The koalas are well looked after, staff and rangers are wonderful and the joeys are adorable! A beautiful place to relax - don’t expect a lot - it’s wonderfully basic
Skrevet 11. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your valuable feedback. We are glad to hear that you enjoyed your visit to the Koala Reserve, and we agree that the koalas and joeys are adorable! Thank you for visiting.
Skrevet 20. mai 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

rushing-man
Ballarat, Australia202 bidrag
4,0 av 5 bobler
Have driven past this place so many times - we felt it was time to stop in and check it out.

The park itself is well appointed with multiple boardwalks and viewing areas. The signage throughout is very good - especially the signs which point out the general location of the sleepy koalas.

In all, we saw nine koalas with the highlight being one that was sitting on the edge of the viewing platform. The three baby koalas in a separate enclosure was also great.

The park is suitable for prams and is an easy walk for all ages.

Seemed a bit $$$$ for what it was but definitely worth doing once.
Skrevet 11. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your valuable feedback. We are glad to hear that you enjoyed your visit to the Koala Reserve.
Skrevet 20. mai 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Randolph S
1 bidrag
1,0 av 5 bobler
jan. 2024 • Venner
Common phenomena of rude behaviour of ticketing staff at Koala Conservation Reserve (suggest you read the negative reviews about their rudeness before you come here).

To the management of Koala Conservation Reserve,

I am writing to express my disappointment regarding the recent visit my group had to the Koala Conservation Reserve at Phillip Island on Friday, 5 January. I have attempted to contact you via telephone on numerous occasions since the incident occurred on Friday, but have only been provided with this email address, and nobody has contacted me back yet.

We had two groups of people visiting the Koala Conservation Reserve that day. The first group arrived early and bought the tickets, while the second group who had brought a dog were arriving late. Upon purchasing tickets, we were unaware that dogs were not allowed in the park. Subsequently, one of our group members had to take the dog away from the park and carpark. Upon returning to the counter to inquire about a possible ticket refund, I spoke with Jessica at the ticket counter, who handled the matter professionally. However, our experience took a turn for the worse when two other staff members, an older lady with short hair and a younger lady with long hair and tattoos on both arms, interfered rudely.

As I sought clarification on the refund policy, they were dismissive and made derogatory remarks about the online terms and conditions, insinuating that I had not read them and kept telling me that I should know this. They were rude and unreasonable. I attempted to provide feedback that these terms and conditions should be displayed for counter-ticket purchasers as well. Instead of engaging in a constructive conversation, they were condescending, attempting to make me feel foolish. The younger lady with long hair and tattoos went so far as to laugh loudly at me, making false accusations that I was yelling at her in front of other customers.

Feeling humiliated and anxious, I requested the name of the staff member to file a complaint, but she refused to provide it. This experience left a lasting negative impact on our visit and the visit of our overseas visitor friends that we had brought along. Even after entering the park, other visitors noticed the situation and expressed sympathy for what I had endured.

I believe in constructive feedback and hope that you will investigate this matter promptly. I request a formal apology and assurance that appropriate actions will be taken to prevent such incidents in the future.

We appreciate your immediate attention to this matter.
Skrevet 7. januar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Natalia L
36 bidrag
5,0 av 5 bobler
nov. 2023 • Alene
I choose this park because koalas here are in their native life. It’s prohibited to touch or feed them, so they are not in stress.

I was lucky and saw eating koala. As they are sleeping more then 20 hours a day - it was luck to see it eating her eucalyptus tree.

Also there were some gooses and wallabies

Quit place to look around and to meditate with koalas

The gift shop is really good, I regret that I didn’t buy anything. Cutes koala-toys and nice tea-cup cups that I have never seen anywhere else.
Skrevet 17. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your valuable feedback. We are glad to hear that you enjoyed your visit to the Koala Reserve, and we are happy to hear that you were able to see one of the koalas eating and being active while you were here! Thank you for visiting and we hope to see you again in the future.
Skrevet 21. mai 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

juliigra
München, Tyskland2 bidrag
4,0 av 5 bobler
nov. 2023 • Par
We had this park included in a 4 park pass.
It was super informative, there is a small exhibition and information boards at the reception to read more about the animals (in English)

The koalas live outdoors in the trees and have lots of space to run around and climb.

No cages or two square meter kennels like in other zoos.

For us visitors, walkways have been built that allow you to basically walk through the enclosures from the treetops.

Even wheelchair accessible

Yes, we really liked it, especially that one or two animals were active.

The park is quite small and can be done in 1-2 hours depending on how active the koalas are.
Skrevet 4. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your valuable feedback. We are glad to hear that you enjoyed your visit to the Koala Reserve and found the experience fitting of a wildlife park! Thank you for visiting and we hope to see you again in the future.
Skrevet 21. mai 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Jan R
71 bidrag
5,0 av 5 bobler
okt. 2023 • Venner
Really interesting place and great to be able to see koalas in a natural environment. The boardwalks are well maintained and safe and it’s easy to get around. The staff are helpful and knowledgeable. Definitely recommend a visit.
Skrevet 7. oktober 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your valuable feedback. We are glad to hear that you enjoyed your visit to the Koala Reserve and enjoyed interacting with our staff! Thank you for visiting and we hope to see you again in the future.
Skrevet 21. mai 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Llana H
Perth, Australia122 bidrag
5,0 av 5 bobler
jul. 2023
This place was close to our accommodation at the Ramada. The koalas were very close and happy to be photographed. One was sitting on the roof of his building. He appeared to like the sun.
Skrevet 31. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your great review Llana, we are so glad to hear you enjoyed your visit and managed to get some photographs of the adorable koalas you saw. We hope to see you visit again in future.
Skrevet 30. august 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Lyn C
28 bidrag
4,0 av 5 bobler
jul. 2023 • Venner
Loved this. Great signage and I finally centre and we saw a good number of koala and it was excellent value for money. The only thing we didn't like was that we could not use cash which seemed weird and there was no really obvious signage about this. The koalas all looked very healthy and we saw one up close.
Skrevet 7. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your review, we are glad to hear you enjoyed your visit to the Koala Conservation Reserve. Our koalas are well taken care of in their sanctuary, and we're glad that you found the visit great value for money. Due to the decrease in the use of cash as a form of payment over recent years we have made the decision to take a credit card only approach. We are committed to providing an enjoyable and quality visitor experience, and value and consider your feedback in future planning and improvements. Thanks for visiting, we hope to see you again in future!
Skrevet 30. august 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

kd2226
NSW Australia274 bidrag
4,0 av 5 bobler
jun. 2023 • Familie
This is a nice way to see the koalas in their natural habitat, as the raised boardwalks allow you to be more on their level and get a better view. If you’re going to Phillip Island anyway, it’s worth stopping here for an hour or so.
Skrevet 30. juni 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your review, we're glad to hear you enjoyed your visit to the reserve. We agree the boardwalks offer a wonderful experience up in the canopy to view the koalas in their natural woodland habitat. Thank you for visiting, we hope to see you again in future!
Skrevet 30. august 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Shaked007
Hod Hasharon, Israel1 836 bidrag
5,0 av 5 bobler
jan. 2023
This was the second stop for us on our busy Phillip Island day.
The Koala Reserve is beautifully laid out, with raised boardwalks bringing you closer to the cute Koalas.
The place had very few tourists when we were there which was nice and quiet.
We were lucky to seer a few Koalas up close, which was nice.
The rangers were helpful, directing us to recently viewed Koala spots, which made things easier for us.
We loved it!! Sweet Adorable Koalas!!
Skrevet 22. mai 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your great review Yariv. We are so glad to hear you enjoyed your time at the Koala Conservation Reserve, and that our rangers served to improve the experience! We agree the woodland setting of the reserve is a beautiful natural space, providing a sanctuary for the koalas that call it home. Thank you for visiting, we hope to see you again in future!
Skrevet 30. august 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

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Phillip Island Nature Parks - Koala Reserve (Cowes, Australia) - Anmeldelser - Tripadvisor

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