Dear Sylvia,
Thank you for choosing our services when you are here. We have received this information from you a few times:
* First, you contacted your receptionist to call us, and our team has checked with guide, driver and local services wherever you have been throughout your day includes restaurant, Cu Chi tunnels area, a few places around the city tour (5 different places). Then we called to your hotel to confirm that we didn't find it because it was a long day from 7am to 7pm and you have been to many different places, so we don't know where you had lost your wallet.
* Then, you sent exactly this message to our email and our Operation Manager, tour guide came to your hotel and meet you in person to get more information.
* Now, we received this message from this forum. We believe that you want your wallet because it's important to you. We always try our best to assist you. However, please kindly understand for us because you have moved from place to place during the day and when you finished your tour, our guide did ask you to check all belongings before leaving the bus. As you mentioned that you don't want to think that it was stolen from either by the driver or by tour guide. PLEASE DON'T THINK THAT WAY! It's quite important, it is not about money, it is about HONOR OF PEOPLE.
You joined our group tour and there are other guests on the same bus (not only our driver and tour guide) so it is not fair when you think our guide or driver did it. This is what people called "SLANDER" and slander is a criminal.
Ms. Sylvia, we thank you again for choosing our services. We always want to make our guests be happy and satisfied with their choice. This is really a sensitive issue, and I would like to ask you for a carefully thinking before judging anyone, especially the ones who have tried their bests to serve you a beautiful tour. They should receive your commendation instead.
We are also trying to work with people around places that you have been (Reunification Palace, Central Post Office, Notre Dame Cathedral, Jade Emperor Pagoda, War Remnants Museum, Lunch Restaurant, Củ Chi tunnels system), if we have enough good luck to find it, we are sure you will receive it immediately. However, if you want some assistance for accompanying to the police station to report and get some compensation, we will send someone to your hotel to go with you.
Kind regards,
Kelvin Luong Mr
