Dear Eyal Co, On behalf of Yospa team, I am sorry for the unpleasant experience you have had at our spa. We are sending you the sincere apology for that. Established 1 year ago, Yospa is a young urban spa, aiming at bringing true spa relaxation value to customer at a budget cost. Due to very good response from customers, we have been growing since then. You may already know, it’s not easy to manage a spa with limited financial budget, and we build our brand mostly by words of mouth during the last year. As customer service is never a sweet industry, a minor uncomfortable experience may cause annoyance to customer, a negative feedback on social media may do harm to the whole effort our team has been striving for. During the last month, we have made a comprehensive review as well as enhancement of the whole operation process, and would like to invite you to Yospa at any convenient time to feel the difference. Thank you for your constructive feedbacks, this for sure is the motivation for our further improvement and growth. Best regards, Yospa Team