We are so sorry to hear this.
Yes, you booked a tour to Madaba, Mount Nebo, Baptism site and Ma'in Hot Springs.
When the Hot Springs was dropped, you have 3 options to choose from and you chose to back to your hotel in Amman.
All our drivers are polite and helpful, and yes each time you had to ask him for cold water, because he told you he has cold water for you when you want and as many as you want.
After seeing the beautiful church in Madaba you left the church to buy some souvenirs without told him.
He tried to contact you many times until he thought you lost somewhere, not because buying anything from any shop .
We check all the cars daily before tours, if the car was dirty as you say it's something unusual.
Our cars fit for 3 passengers smoothly.
Thank you very much looking forward to have you, your family, and friends with us again. Best regard.