Kyungae, from the travel agency was very accommodating, answered all my questions, she also suggested the best tours we get for the dates we were in Jeju island. Everything was done online, emails and messenger. It was hassle free. My tour guide/driver was Jay. He was awesome, knowledgeable, extremely nice and made sure, I had a fun time on this tour. He was always on time and knows a lot about the places we visited. Truly a wonderful experience. Definitely will book them again.