Dear Friend, thank you for your review, really appreciate. Good to know you did enjoyed the tour with our company. We are really sorry that Tian'anmen Square can close at anytime without advance notice, we have no way to control this happen. We have informed this in our product introduction. Since it was happened, Jay suggested to ride bike around the Tian'anmen Square and he offered commentary along the way.
We cherish everyone's feedback, so we have discussed your tour with your guide Jay, your tour started at 13:30 and your hotel is 40 minutes drive out of the city, by the time you reach the Forbidden City is about 2:30, he want to make sure you have enough time to experience the Forbidden City(close at 5:00), so he think it is better to visit Forbidden City first, Tian'anmen Square open all the time, so you can explore the Square afterwards. But yes, this decision made the tour a little bit complicated. At the north end of the Forbidden City usually very hard to get a taxi, you have to walk about 1 kilometer to get a taxi, again taxi can not stop near the Tian'anmen Square. However, but number 5 can reach Ti'an'anmen Square directly. So to save time, Jay thought bus is the best way. But sorry he should ask your opinion, let you decide. Since bus is the only way to reach Tian'anmen square, that's why the bus was crowded.
Thank you again for your input regarding this part, it is very important for us to improve our service. In the future if we will suggest our client to start early if their hotel is out of the city. And ask their opinion before make a decision.
Thank you very much.
Qing from Discover Beijing Tours