Borgata Casino

Borgata Casino anmeldelser, Atlantic City

Borgata Casino
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4.0
2 497 anmeldelser
Ypperlig
1 378
Svært bra
676
Gjennomsnittlig
233
Dårlig
98
Forferdelig
112

HerMajestyTravels
Blacksburg, VA1 bidrag
jan. 2022 • Par
This was my first time visiting the Borgata property.

Room: Our room was not cleaned upon check in. There was mold in the bathroom in the first room, and the second room was dark, lights didn't work, there was candy on the floor.

Food: The staff at the VIP Lounge Buffet were actually great. Friendly and helpful, especially Arleen. The food at the buffet was great the days that the beef Brisket was on the menu, but the rest of the days there the food lacked in variety, taste, and freshness. I found mold on bread, and I shared this with the management and the chef. The chef's response was great. He quickly removed the molded bread baskets, apologized, and you could see his workers looking at items for any issues. The manager came over, with a slight attitude, as if we were the ones in the wrong. That was bad customer service.

Customer Service/hosts: The customer service was simply, lacking. I spoke with managers and hosts, and in trying to resolve issues, again I received attitudes from staff. As paying customers this does not make me want to return. Rachel V. started off as a great host, until we actually needed her to respond. The other host (Asian woman) was so rude, and she was the only one available to speak with when we needed a host. She demonstrated that she was not listening to us. She seemed to look irritated that she was even called to the desk. She then started to say, she should be helping us with our issue, that it was "Rachel's job to help us."

Gaming: I am a platinum level player, and while there we lost significantly. This makes me not want ro return. I have been platinum for a few years, and with the high loss ratio and bad customer service, I can't recommend this location or MGM overall to anyone at this time.
Skrevet 14. januar 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Chris D
17 bidrag
jan. 2022
My wife commented that if I blindfolded her and flew circles for 4 hours prior to touchdown, she would have believed she was dropped into a new Las Vegas upscale casino. I agree wholeheartedly, this is quite a nice resort and we look forward to a fair-weather trip when the opportunity presents. A fellow patron to the flyBorgata promotion mentioned casually, "if you like Bellagio, you will like Borgata."

While I will not go quite that far, Borgata is a Las Vegas class establishment that would compete nicely on the LV strip - impressive. be sure to put Old Homestead Steakhouse on your itinerary when you visit, worth every penny. Aside from the service, the Sportsbook would be a second home during NFL season if closer to home.

All of the normal casino amenities for your gaming pleasure await your heavy wallet. Just as in LV, they were kind enough to lighten my load and I don't feel bad about it. A great stay to be followed by more. My new east coast haunt.
Skrevet 10. januar 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

385cliftonm
Havre de Grace, MD158 bidrag
okt. 2021 • Par
We love this hotel and casino but have been frustrated as hell recently. We used to have Corey Glenn as a casino host who took great care of us. However, Corey was promoted. We were told to visit the casino desk on our next visit to get our new host. We did that and were passed from one person to another and left frustrated. On the next visit we tried again and were told we would hear from someone….. nope.

We have emailed numerous times with no reply.

Not sure if anyone else has had this problem, if so, did you get it resolved???

Thanks.
Skrevet 19. desember 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Tom Russell
5 bidrag
nov. 2021 • Par
Very nicely appointed decor! Vibrant atmosphere. Better than average assortment of slots and table games. Only one Cashier station.
Skrevet 23. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Slot King Dream
Indianapolis, IN715 bidrag
okt. 2021 • Venner
This casino is very big very nice they keep it somewhat clean on the casino floor but the bathrooms are very clean this place is brutal it's very hard to hit On their slot machines but I still had fun and had a good time
Skrevet 11. oktober 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Dnnagnew
Mullica Hill, NJ19 bidrag
sep. 2021 • Par
My husband and I visited Borgata last Monday to gamble and eat at American Bar and Grille. We are gold card gamblers at Borgata and gamble there frequently. While the vibe at Borgata is better than in any other AC casino, I have to say that we have been so disappointed since MGM took over, changed the cards, and did something to all the machines. I can’t say we won frequently on the machines previously but it was enough to make it fun. Since MGM made the changes, we NEVER win and I mean never. As an example, I played $50 on a machine and did not win once, not a Cherry, not three bars!! Nothing! That’s not even fun. We realize it’s called gambling for a reason but there’s just no slot or video poker winning going on which dampens the excitement.

We also were shocked by the smell of smoke when we first walked in. We never noticed that before but it was not a nice hello for a nonsmoker when you first step on the casino floor. Smoking worries me anyway because if a smoker had Covid, they would be blowing their Covid germs into the air!

On a better note, we enjoyed American bar and grille. The food and service was excellent. We were seated fairly close to other patrons in the age of Covid but other seating choices seemed to be better.

We liked to gamble at Borgata before MGM changed the machines, unfortunately multiple visits have demonstrated to us that gambling at Borgata is no longer any fun.
Skrevet 22. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

sophia4230
New York City, NY140 bidrag
sep. 2021
We ate at the Beer Garden by th3eir outdoor pool and I was served spoiled lobster roll. As soon as you opened the container (because is served in a to go container even when you're dining in), the smell was just awful! I called our server straight away who then called the manager, Tito. Tito was non apologetic, brushed me off by saying, I'll speak to our Chef but we make this fresh everyday and was walking away already while I was still speaking! Take about rude, not to mention poor customer service skills & resolution skills! Mind you I'm not a scene-making type person and I wanted to express not just my disappointment but my bewilderness at how this could have been served to a customer. To top it all, not only did I not get a proper apology (except our kind & clearly ashamed server) but compensation was not even offered. Wow. Just wow.
Skrevet 18. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Peter P
3 bidrag
aug. 2021 • Venner
Cash cage not always open,and when is open always slow,and the line is long very shameful. Most of the dealers and floor personnel
are leftovers from the taj Mahal era. Borgata is becoming like taj Mahal when it close the poker room.i wish hard rock would open a poker room.
Skrevet 10. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

meworldtraveller
New York City, NY365 bidrag
sep. 2021
classy crowd, very clean, great vibe. was our first visit loved it there. great restaurants there. would stay there next time. its off the the main boardwalk.
Skrevet 9. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Njleco
Lancaster, United States34 bidrag
aug. 2021
Just another complaint about the Borgata. We like to go there for the day and take food home to have that night or the next day. We order online from Borgata Eats and then pick it up. We were there this past Sunday and the Old Homestead was not listed as one of the restaurants on Borgata Eats. I figured they were closed on Sunday. NOT, they were open just not listed for some reason. Such poor management of the website and overall visitor satisfaction! FYI, tried calling the Borgata today and as usual, the hold time could take all day. What is going on in this place, just take our money and no service?
Skrevet 9. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

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