We have used this company prior, a few years ago, for a half day tour KL, it was a good experience.
We booked the same tour, in June of this year, when family were with us, their first time in KL. This was not a good experience.
15 minutes after their expected time, our hotel assisted with a call to the company, who were elsewhere ? jungle, very vague conversation. Following further discussion thru the hotel porter, as well as being asked what the tour was, and the price, I was advised a car would be there in 30 mins.
The car did arrive slightly earlier, but was an old, smelly cramped vehicle. I got the impression it was a taxi the company had called to fill in. The driver tried his best, but had to be told where I wanted to go, and every time we stopped, he would smoke which added to our discomfort.
This was not the experience I expected, I have sent an email to the company. Our time in KL was tight, this being the reason I didn't cancel, in retrospect a GRAB would have been cheaper, and probably much nicer.