Isini Gems & Jewellers
Isini Gems & Jewellers
3.5
08:30–18:00
Mandag
08:30 - 18:00
Tirsdag
08:30 - 18:00
Onsdag
08:30 - 18:00
Torsdag
08:30 - 18:00
Fredag
08:30 - 18:00
Lørdag
08:30 - 18:00
Søndag
08:30 - 18:00
Hva folk sier
£1,600 ring broke within 12 hours
jan. 2024
Min mann og jeg ønsket å lage en Templar-ring som et vakkert memoar fra bryllupsreisen vår til Sri Lanka. Vi dro til ISINI-butikken i Galle og viste bilder av designet vi ville ha. De sa at det var gjennomførbart i tidsrammen vi var ute etter da vi fløy 2 dager senere. Vi valgte vår 2 karat grønne safir og 2 rosegranater satt i 14 karat gult gull og fullførte designet vårt. De siterte oss litt over £1600 for denne ringen. Vi betalte depositumet på £600 og skulle betale følgende £1000 ved henting av ringen neste kveld. Ringen ble satt av på hotellet vårt neste kveld - den var perfekt. Vi var så glade, det passet perfekt og det var akkurat slik vi forestilte oss. Jeg har sjefen en klem med takknemlighet. Neste morgen mens vi pakket bagasjen for å dra til flyplassen kjente jeg at noe gravde i hånden min, og jeg så ned for å se at ringen var ødelagt! Baksiden av "gullet" ble revet av langs ringen. Vi ble helt opprørt og utrolig sjokkerte og skuffet. Det hadde ikke engang gått 12 timer. Vi kontaktet gullsmedene med en gang og dro til dem på vei til flyplassen. Ved ankomst så de og hadde ingen forklaring. Vår dømmekraft overlot oss bare til å anta at det var et falskt og ikke ekte gull og sannsynligvis ikke ekte edelstener heller. Hvordan kan 14 karat gull bare skrelle av så lett? Vi fikk butikkproblemet en umiddelbar refusjon. En av mennene sa at det var vanskelig på grunn av den tette omsetningen - dette var en sjokkerende unnskyldning for oss. De bør absolutt ikke ta på seg noen prosjekter hvis de tror tidsbegrensningen vil påvirke det totale resultatet - spesielt når de betaler den slags penger. Vi ville absolutt ha forstått hvis det ikke var mulig å lage ringen innen tidsrammen - vi stolte bare på deres ekspertise. Det var en så trist måte å avslutte den ellers fantastiske turen til Sri Lanka.

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3.5
213 anmeldelser
Ypperlig
71
Svært bra
63
Gjennomsnittlig
19
Dårlig
10
Forferdelig
50

Charlotte L
2 bidrag
jan. 2024 • Par
My husband and I wanted to make a Templar ring as a beautiful memoir of our honeymoon to Sri Lanka. We went to the ISINI store in Galle and showed photos of the design we would like. They said it was doable in the time frame we were after as we were flying 2 days later. We chose our 2ct green sapphire and 2 rose garnets set in 14ct yellow gold and finalised our design. They quoted us just over £1600 for this ring. We paid the £600 deposit and were to pay the following £1000 on retrieval of the ring the following evening. The ring was dropped off at our hotel the following evening - it was perfect. We were so happy, it fitted perfectly and it was just how we imagined. I have the manager a hug with gratitude.

The following morning as we were packing our bags to head to the airport I felt something digging into my hand and I looked down to see the ring was broken!
The backing of the ‘gold’ was ripping off along the ring. We were absolutely mortified and incredibly shocked and disappointed. It hadn’t even been 12 hours. We contacted the jewellers straight away and headed to them en route to the airport. On arrival they had a look and had no explanation. Our judgment only left us to the assumption it was a fake and not real gold and probably not real gems either. How can 14ct gold just peel off so easily? We had the store issue an immediate refund. One of the men said it was difficult due to the tight turnover - this was a shocking excuse to us. They should absolutely not take on any projects if they think the time restraints will impact the overall outcome - especially when paying that sort of money. We would have absolutely understood if it wasn’t possible to make the ring in the time frame - we just trusted their expertise.
It was such a sad way to end the otherwise wonderful trip to Sri Lanka.
Skrevet 31. januar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for sharing your experience with us, and we genuinely apologize for the disappointment you faced with the Templar ring from our store in Galle. We deeply regret that the craftsmanship did not meet the standards we aim to provide. We have thoroughly investigated the matter and can assure you that the gold and gemstones are genuine! we have been in business for many years and pride ourselves on providing only the best quality jewelry possible. However in this instance the craftmen in question seems to have failed to appropriately solder the gold backing to the rest of the ring causeing this unfortunate case. We have taken immediate steps to address the issue within our workshop to ensure such incidents do not occur in the future. We understand the emotional significance of a honeymoon memoir, and we are truly sorry for any distress this may have caused. Your feedback is valuable to us, and we hope to have an opportunity to regain your trust in the future. Once again, we apologize for the inconvenience. Thank you.
Skrevet 2. februar 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Lynda K
1 bidrag
jan. 2024 • Alene
My guide to me to Isini gems in Kandy I bought a Hematite bangle costing £35 I cannot believe I let myself be scammed I did think it was expensive I have since seen them everywhere for less than £10 even in my hotel gift shop the manager of Isini gems is lovely but do be careful when buying here especially if you are spending a lot of money the certificate you are given is worthless
Skrevet 28. januar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
We appreciate your feedback and regret any dissatisfaction. Our goal is to provide quality products, and we are sorry to hear if the pricing did not meet your expectations. However you'll find that our prices for the item in question are actually quite competitive when compared to a majority of our competitors, most of the items you may have seen for a lesser prices will most likely be subpar quality hematite and will not carry any form of certification like ours, which is backed by a gemmologist. Unfortunately, many smaller vendors resort to devaluation of another companies product in an attempt to promote their own, but we can assure you that when you make a purchase from us you are receiving and authentic and gemologically supported item. If you still remain unconvinced, please feel free to return the item along with your invoice and certificate to one of our many branches across Sri Lanka for a full refund. Thank you.
Skrevet 28. januar 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Connector672448
Sankt Nikolai im Sausal, Østerrike3 bidrag
nov. 2023 • Par
Anschauliche Erklärung und Video über die Edelsteingewinnung und Bearbeitung. Kompetente Beratung, Preise verhandelbar.
Empfehlenswert.
Skrevet 4. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Connector672448, vielen Dank für Ihre freundlichen Worte! Wir freuen uns zu hören, dass Sie die Erklärung und das Video hilfreich fanden. Wir freuen uns über Ihre Empfehlung und freuen uns darauf, Sie weiter zu unterstützen. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Skrevet 5. november 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

AnonymesMetz_France
Ars-Laquenexy, Frankrike12 bidrag
okt. 2022 • Venner
J'ai acheté en 2017 lors d'un circuit au Sri Lanka un pendentif et 2 boucles d'oreilles en saphir bleu et blanc pour la somme de 450€.
Pour ce prix j'avais les saphirs bleus et blancs montés sur de l'argent, je n'avais pas les moyens à ce moment là de me les faire monter sur de l'or blanc...
Il y a une semaine j'ai voulu les faire nettoyer, le bijoutier m'apprend qu'il ne s'agissait que de zirconiums bleus et blancs ET NON DES SAPHIRS.
Imaginez ma surprise et ma stupéfaction !!! Quelle est cette affaire ?

Je viens de leur envoyer un mail pour demander des explications et recevoir ce que je leur ai demandé et payé, c'est à dire des saphirs et non des zirconiums...

Ne vous laissez pas avoir fuyer cette boutique
Skrevet 18. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
AnonymesMetz_France, merci pour votre retour, comme vous le savez madame, nous étudions toujours ce problème et vous demandons de rester patiente. Nous sommes en affaires depuis de nombreuses années et avons réalisé des centaines de milliers de ventes. C'est la première fois que nous avons un tel incident et nous devons enquêter sur vos réclamations. La grande majorité de notre stock est testée par un gemmologue afin de garantir que toutes les pierres qui nous sont vendues sont authentiques. Si, dans le cas peu probable, il y avait un oubli, nous ferons tout notre possible pour y remédier. Merci de rester patient et nous vous répondrons dans les plus brefs délais. Merci.
Skrevet 21. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Lulu W
1 bidrag
aug. 2023 • Familie
Mr Fazeer was a delight. He was informative, polite and always ensured we were happy. We learnt about how gem stones were mined which was incredibly interesting then had the option of purchasing jewellery at the end. We bought 3 rings and are so happy with them! Amazing experience would definitely recommend.
Skrevet 2. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you so much for sharing your wonderful experience with Mr. Fazeer and our jewelry store. We're glad to hear that your time with him was informative and enjoyable. Our team takes pride in providing knowledgeable and good service to our valued customers, and it's fantastic to know that Mr. Fazeer was able to make your visit special. We believe in offering not just beautiful jewelry but also sharing insights into the world of gemstones and jewelry-making. If there's anything else we can assist you with, please don't hesitate to get in touch. Once again thank you.
Skrevet 4. august 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Abi M
1 bidrag
jul. 2023 • Par
We had a great experience and Bishrul was very friendly, helpful and knowledgeable in giving us advice when selecting the right ring for us. He gave us time and didn't rush us at all when there was such a huge range for us to look at an try on. Thanks Bishrul!
Skrevet 31. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you so much for taking the time to share your kind words about your experience with us. We're delighted to hear that you had a great time, your satisfaction is our utmost priority, and it brings us joy to know that you found Mr. Bishrul's advice helpful and informative. We always strive to create a comfortable and enjoyable shopping environment, ensuring you have all the time you need to find the ideal piece. Once again, thank you for choosing us, and we look forward to serving you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Skrevet 4. august 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Madelotte
2 bidrag
jul. 2023 • Familie
The manager Bishrul was very helpful. We saw the movie about mining the gems and after that we saw the factory. In the shop he helped me pick a beautiful ring!
Skrevet 21. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you so much for taking the time to share your wonderful experience with us! We're glad to hear that Mr.Bishrul provided exceptional assistance during your visit and that his expertise helped you find the perfect ring at our shop. Customer satisfaction is our top priority, and we're pleased that we could make your shopping experience special. Your feedback is invaluable to us, and we truly appreciate your kind words. We look forward to serving you again in the future and providing you with even more memorable moments at our establishment. Should you have any other inquiries or need further assistance, please don't hesitate to reach out to us. Thank you once again for choosing us!
Skrevet 21. juli 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Nasreen H
7 bidrag
jul. 2023 • Venner
Great time at Isini gems, brought a wonderful ring for a good price. They provide you with official certification with your proof of purchase if you ever need to resell in the future.
Skrevet 15. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Nasreen H, thank you so much for taking the time to share your experience at our store. We're delighted to hear that you had a great time and found our prices to be competitive. At Isini Gems, we strive to provide our customers with exceptional products and services, and your positive feedback reaffirms our commitment to that goal. Your kind words mean a lot to us, and we're grateful for your support. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We look forward to welcoming you back to Isini Gems for any future jewelry needs. Once again, thank you for choosing Isini Gems and for sharing your wonderful review. We truly appreciate it.
Skrevet 15. juli 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Gabriel G
2 bidrag
jul. 2023 • Familie
Lovely staff. Rakkitha were exeptional. We got offered drinks and the employees helped us a lot. The dokumentary was also interesting.
Skrevet 12. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Gabriel G, thank you for sharing your positive experience at our establishment! We're delighted to hear that our staff, particularly Mr.Rakkitha, provided exceptional service and went above and beyond to assist you. It's great to know that our employees were helpful throughout your visit. We're also glad you found the documentary interesting. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable experience soon.
Skrevet 12. juli 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Zul Selamat
Kuala Lumpur, Malaysia8 bidrag
jul. 2023 • Par
Had a great experience here with Nomal Bandara. He was fully knowledgeable in the gem stones and learned quite a lot from him.
Skrevet 10. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
zulselamat, thank you for sharing your positive experience with us and specifically mentioning Mr. Namal. We appreciate your kind words and are thrilled to hear that you had a great experience with him. Our team takes pride in their knowledge and expertise in gemstones, and it's wonderful to know that Mr. Namal was able to share valuable insights with you. We believe in providing educational experiences to our customers, and your feedback is a testament to our commitment. Once again, we sincerely appreciate your review and the time you took to share your thoughts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you.
Skrevet 12. juli 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

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Isini Gems & Jewellers (Kandy, Sri Lanka) - Anmeldelser - Tripadvisor

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