Dear guest,
Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that your experience on the tour did not meet your expectations. Your health and enjoyment are very important to us, so we are concerned to hear about the stomach ache you experienced after the tour. Are you feeling better now?
Regarding the food, we understand that everyone's tastes are different, and we apologize if the flavors didn't suit your preferences. Shanghai cuisine is generally known for its subtle and slightly sweet flavors, rather than being spicy or bold. We aim to showcase the authentic, local dishes that represent the city's culinary culture, but we understand that this style of food may not be to everyone's liking.
We also want to acknowledge that our guide always strives to provide the best experience possible, and we're sorry that you left feeling disappointed. We'll certainly review your feedback with our team to see if we can better accommodate different tastes and ensure future guests have a more enjoyable experience.
We genuinely appreciate your input, as it helps us improve our tours. If you'd like to discuss this further, or if there's anything else we can do for you, please don't hesitate to reach out.
We hope you are feeling better, and we wish you the best during the rest of your travels.
Best regards,
Lost Plate Team
