This was a bad day for all us, this client reserved and paid for Snorkeling and Hiking in Cahuita National Park, unfortunately Snorkeling conditions were bad due to rough waters and no visibility. Snorkeling Sessions were cancelled by Cahuita National Park and Coral Reef administration. We have Cancelation policies and any cancelation by us for any reason, there is 100% reimbursement. She accepted to do a Hiking Tour. She came back again the next day and unfortunately, our guide had a motorcycle accident on the way to work and we could not deliver the service. She did not pay twice, only once and was reimbursed 100% As far being scammed by Transportation twice, we did not provide any transportation to this client at all and she hired a private driver to drive her back and forth from a 20 kilometer distance, from her hotel to our office and harbor installations in Cahuita National Park. Private drivers in Costa Rica are expensive, unless you are willing to pay the price, otherwise take public transportation, it is less expensive. www.williestourscostarica.com (in our home webpage, we highly suggest clients not to pre pay any snorkeling session in advance since Snorkeling is not all year round and varies with Ocean Water conditions unexpectedly. We apologize to this client, this rarely happen and we take full responsibility, nonetheless we are not responsible for any transportation service rates negotiated independently from our operations.