Green Lion Bus
Green Lion Bus
4
00:00–23:59
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4.0
89 anmeldelser
Ypperlig
56
Svært bra
9
Gjennomsnittlig
0
Dårlig
3
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21
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Helen Z
4 bidrag
okt. 2023 • Familie
Green Lion canceled my bus ticket 1.5 hours before they were scheduled to pick me up at my hotel, to travel to Sapa — even though I booked my ticket one week in advance.
I was told they no longer had a 2:30pm bus available, and the next bus available was at 9pm. I needed to be in Sapa earlier, since I had planned a morning hike the next day.
(This is despite confirming with the company at 11am on the day of departure, that everything was good to go).
I was furious that this company only let me know 1.5 hours before departure that they wouldn’t be able to fulfill their services, when they had an entire week to let me know.
As I was very angry, they then offered to book me a private car to Sapa - costing 2 million Dong instead of the original 1 million for 2 people. I was in a bind, so I agreed.
There are plenty of other bus companies offering cheaper tickets. Take your business elsewhere.
I was told they no longer had a 2:30pm bus available, and the next bus available was at 9pm. I needed to be in Sapa earlier, since I had planned a morning hike the next day.
(This is despite confirming with the company at 11am on the day of departure, that everything was good to go).
I was furious that this company only let me know 1.5 hours before departure that they wouldn’t be able to fulfill their services, when they had an entire week to let me know.
As I was very angry, they then offered to book me a private car to Sapa - costing 2 million Dong instead of the original 1 million for 2 people. I was in a bind, so I agreed.
There are plenty of other bus companies offering cheaper tickets. Take your business elsewhere.
Skrevet 10. desember 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
ngando204
Hanoi, Vietnam13 bidrag
nov. 2023 • Par
Booked the car for 2 PM but the driver arrived for pick-up and then said it was a mistake in the schedule for picking up passengers, and I had to wait for another car for 30 minutes to arrive for passenger drop-off before picking me up. This unprofessional behavior, shifting passengers from one car company to another, caused inconvenience, despite reminding the car company and driver the day before. When the customer called, there was resistance and yelling back at the customer. Will never use the services of this car company again.
Skrevet 24. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
paula f
2 bidrag
aug. 2023 • Venner
worse service ever. not only the bus was super dangerous, the driver was talking on the phone while driving among other dangerous attitudes. Plus we got robed on the bus and the company did not take resposability. avoid them at all costs.
Skrevet 31. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Mario
5 bidrag
aug. 2023 • Par
I made a reservation 3 months ago for middle seats, which are the most expensive, and they have seated us in the back, which are the worst seats. They arrived late, they didn't give us the snack or drink that was included in the reservation. And USB chargers don't work. I recommend avoiding this company.
Skrevet 12. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
flaviofoglietta
9 bidrag
nov. 2022
Unbelievable, I traveled in more than 30 countries and I never traveled with a worse company than this. First of all, I book more expensive tickets for having more space for myself and those sits were denied both ways. On the way back, one woman put her bags and hats on my seat, and the driver said we had a sit in the last 3. On the way back we had 3 hours and 40 delays because for some reason we went to the border with China and took country roads without taking the motorway. On top of that despite having accommodation in central Hanoi we dropped off everyone around the city like this wasn't enough he even brought a present to a friend before taking us home and laughed in our faces and say "home home ok". stay away from these scammers, truffatori
Skrevet 23. november 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Sky
1 bidrag
jul. 2022
Vietnam is a great country, and my overall experience could be great if I didn't book with Green Lion.
I booked my transportation with hotel pickup from Hanoi to Sapa and the return trip with Green Lion.
Below are the incidents I have encountered.
1) Unresponsive Operator (Green Lion) – I have to be very pro-active to contact the operator using all means (e.g. get the concierge to call, get a tour guide to help call, constantly email to bookaway to get a response in order to find out the meeting arrangements)
2) Operator who outsource my booking without informing my group (4 adults)
Can you believe that an Operator will outsource your booking to another company without informing you? Well… this happens to me in Sapa…
3) Didn’t get the service I have paid for!!
Booked and paid for hotel pickup… my trip the Sapa driver wanted us to alight and walk to our hotel ourselves and trip back to Hanoi driver REFUSED to pick up at hotel.
Booked for Luxury minivan for up to 9 pax… my trip back to Hanoi was in a Sleeper bus of up to 30pax
4) Rude driver with bad attitude
Driver pull me off from the passenger seats and keep pointing at another direction mumbling in Vietnamese (and we couldn’t understand Vietnamese)
At rest point, driver will walk off without informing passengers how long we have at the rest point.
The driver is always angry (not to 1 group of passengers but to all passengers), and we have no idea why.
Definitely a 0 star operator
I booked my transportation with hotel pickup from Hanoi to Sapa and the return trip with Green Lion.
Below are the incidents I have encountered.
1) Unresponsive Operator (Green Lion) – I have to be very pro-active to contact the operator using all means (e.g. get the concierge to call, get a tour guide to help call, constantly email to bookaway to get a response in order to find out the meeting arrangements)
2) Operator who outsource my booking without informing my group (4 adults)
Can you believe that an Operator will outsource your booking to another company without informing you? Well… this happens to me in Sapa…
3) Didn’t get the service I have paid for!!
Booked and paid for hotel pickup… my trip the Sapa driver wanted us to alight and walk to our hotel ourselves and trip back to Hanoi driver REFUSED to pick up at hotel.
Booked for Luxury minivan for up to 9 pax… my trip back to Hanoi was in a Sleeper bus of up to 30pax
4) Rude driver with bad attitude
Driver pull me off from the passenger seats and keep pointing at another direction mumbling in Vietnamese (and we couldn’t understand Vietnamese)
At rest point, driver will walk off without informing passengers how long we have at the rest point.
The driver is always angry (not to 1 group of passengers but to all passengers), and we have no idea why.
Definitely a 0 star operator
Skrevet 28. juli 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
mr Four
1 bidrag
mar. 2021
Một hành trình đáng giá , chúng tôi đã có một chuyến đi an toàn và thoải mái . xe rất hợp lí cho người già và trẻ nhỏ . Ghế có thể ngả được và hạn chế tối đa say xe , trên xe có nước và wifi rất thuận tiện .
Quan trọng nhất là lái xe rất thân thiện và có thể giao tiếp ngoại ngữ cơ bản ,
Chúng Tôi sẽ sử dụng dịch vụ của hãng cho chuyến đi tới .
Cảm ơn ***** .
Quan trọng nhất là lái xe rất thân thiện và có thể giao tiếp ngoại ngữ cơ bản ,
Chúng Tôi sẽ sử dụng dịch vụ của hãng cho chuyến đi tới .
Cảm ơn ***** .
Skrevet 7. april 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Stephan U
Genève, Sveits13 bidrag
nov. 2020
We used this service in November, and we did not get what we paid for. My friends left reviews on Tripadvisor stating what happened. Instead of fixing their service, the company started harassing them online and left them revenge reviews on their social media sites. This is really not the way to run a company.
Skrevet 20. januar 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Valentin O
3 bidrag
nov. 2020
1 star because we cannot do less..
Run away from this company !!
We were a group of 8 people and were supposed to have a private limousine. it happened to be a shared bus with other customers.
No pick up at our place, the driver wanted to gather everyone at the same address. Then we waited more than 45min for the last customers..
More than 6 stops during the ride ro Sapa, we eventually got to Sapa in 7 hours instead of 5. No drop off at our hotel as the driver was too lazy to look at the map.
On the way back, no pick up at the hotel.. again! We waited more than 1 hour in Sapa town. Eventually the driver showed up with a casual grey bus.. no limousine, again.
The driver stopped in Lao cai to pick up his wife and kid.
Once in Hanoi, no drop off at our place again.
The driver got mad when we asked to drop off one of us 1km away on the same main road. He eventually insult us and yelled at us saying he is not allowed to stop in Hanoi and has to go back to Lao cai.. which was completely false.
To sum up:
- 1 hour delay on departure from Hanoi
- not a private limousine
- late + no drop off on arrival in sapa
- 1 hour delay on departure from sapa + no pick up at our hotel
- no limousine/private bus on the way back
- driver picked up his wife and kid in Lao cai.. for free
- no drop off on arrival in Hanoi
- arrogant and offensive driver
Run away from this company !!
We were a group of 8 people and were supposed to have a private limousine. it happened to be a shared bus with other customers.
No pick up at our place, the driver wanted to gather everyone at the same address. Then we waited more than 45min for the last customers..
More than 6 stops during the ride ro Sapa, we eventually got to Sapa in 7 hours instead of 5. No drop off at our hotel as the driver was too lazy to look at the map.
On the way back, no pick up at the hotel.. again! We waited more than 1 hour in Sapa town. Eventually the driver showed up with a casual grey bus.. no limousine, again.
The driver stopped in Lao cai to pick up his wife and kid.
Once in Hanoi, no drop off at our place again.
The driver got mad when we asked to drop off one of us 1km away on the same main road. He eventually insult us and yelled at us saying he is not allowed to stop in Hanoi and has to go back to Lao cai.. which was completely false.
To sum up:
- 1 hour delay on departure from Hanoi
- not a private limousine
- late + no drop off on arrival in sapa
- 1 hour delay on departure from sapa + no pick up at our hotel
- no limousine/private bus on the way back
- driver picked up his wife and kid in Lao cai.. for free
- no drop off on arrival in Hanoi
- arrogant and offensive driver
Skrevet 25. november 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Claire G
Hanoi, Vietnam2 bidrag
nov. 2020
We were very disappointed by Green Lion, they are very unprofessional and rude. We clearly did not get the service we paid for: no individual pick up, no drop off at the hotel in Sapa, and on the way back to Hanoi they packed us all in a 9 seats small van, that arrived one hour late in sapa, and once again with no hotel pick up. The bus driver on the way back was extremely rude and screamed at us when we asked him to drop us off at our place, as initially planned and paid for. I definitely don't recommend this company.
Skrevet 25. november 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
We are couple. Want to travel to Sapa at December 25 , for 2 days What is the price for that limousine 2 sides from Hanoi
Moshe
Skrevet 14. oktober 2019
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