Street Scene Tours
Street Scene Tours
5
08:00–19:00
Mandag
08:00 - 19:00
Tirsdag
08:00 - 19:00
Onsdag
08:00 - 19:00
Torsdag
08:00 - 19:00
Fredag
08:00 - 19:00
Lørdag
08:00 - 19:00
Søndag
08:00 - 19:00
Om
Durban, Sør-Afrika

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5.0
193 anmeldelser
Ypperlig
171
Svært bra
15
Gjennomsnittlig
2
Dårlig
2
Forferdelig
3

IgnazW
Haacht, Belgia31 bidrag
jul. 2019 • Familie
We were supposed to go on a full day tour but at 09:00 no-one showed up. Tried to call them but phone number on our booking did not exist. Phone number on their web site did not exist either. Mobile number on our booking was not answered.

We had help from the manager of our accommodation and she finally got through. We were then promised to get the tour at 10:30. Someone showed up at 10:45, with a private car, not a minivan as should have been.

We went to the market, had lunch, and then to the Ghandi house, but never visited a township or school, which were on our program as well. We were fed up so didn't insist on anything extra.

In all, we did see some interesting things on the market, but overall the experience was a bummer. Not recommendable. I am sure other tour operators offer similar tours.
Skrevet 2. august 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

phasmann
Melbourne40 bidrag
feb. 2019 • Venner
In November 2011 we spent 3 days with "Street Scene" & had a great time being shown around by Sthembiso and Chris and I wrote a rave review. Naturally, when I knew we would be in Durban again for a day, I had no hesitation in booking with them and paying a 50% deposit of ZAR 2500. Sthembiso assured me that we would be met at the dock on the ship's arrival............WE WEREN'T!! After waiting more than an hour I rang Sthembiso and he mumbled something about the tour having already started. I reminded him that it was a private tour for 4 and we were all waiting on the dock. He said he would ring back and then hung up.....HE DIDN'T RING BACK!! I have emailed him twice, but, 3 days later I have not had an explanation nor an apology. Having read JuliaH Berlin's review I am wondering if we will ever get a refund

Edited to add an update...I finally heard from Sthembiso who apologised and offered a full refund. 2 MONTHS LATER I AM STILL WAITING FOR A REFUND and my emails go unanswered. This company now operates very differently than it did in the early days, BE WARNED!
Skrevet 19. april 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Dandk
3 bidrag
feb. 2019
It was an interesting tour but a bit overpriced for what you got. Food (the brai) was amazing, the best i had in South Africa. The tour guide was knowledgable but lacked passion.I felt 875 rand pp was far too much especially considering it was a group tour with 6-7 people. Mixed feelings but I did learn something from the tour :)
Skrevet 8. mars 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Nobahle M
1 bidrag
sep. 2018 • Familie
Very bad service delivery. Had problems checking in @ hotel arranged by them, had to call police to intervene. They changed our accommodation on 3rd day to a dirty,cheap building. We couldn't go to the last day activities as the company tour guides were nowhere to be seen. I wouldn't recommend them to anybody, especially for school tours.
Skrevet 30. september 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Islandbuckeye
Dublin, OH31 bidrag
feb. 2018 • Par
Beautiful tour of Durban and the townships. Very moving experience visiting the home of Gandhi and the location where Nelson Mandela cast his vote. A very memorable visit to a private home in one of Durban’s townships and an excellent lunch of the famous bunny chow. Our guide was very informative and easy going. We had a great time.
Skrevet 27. mars 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

JuliaH_Berlin
Berlin, Tyskland6 bidrag
okt. 2017 • Venner
I waited three month before making this public as I was hoping to settle this with Street Scene Tours in the meantime. Unfortunately nothing happened so all I can do is to share my experience.
I booked a Super Scene tour for three. Email communication wasn’t easy. Not all my emails were answered but after I voiced my concern I got all the answers I needed and we were looking forward to our tour.
We waited for our driver but no one showed up. I called the company and informed them that we were still waiting for our driver. They didn’t know what was going on but promised to look into it. So far so good. After this, I got no call back and none of my calls were answered. We only got hold of them after the owner of our accommodation called from a different number. We heard that the driver got into an accident which is tragic of course. I fully understand that the main concern of Street Scene Tours was the health of the driver. I’m sympathetic about this.
Unfortunately, the conversation we had was cut-off and once again there was no way of getting hold of Street Scene Tours, nor did we get a call back (neither to my cell phone nor to the accommodation we were staying at) or an email. Nothing. The manager of our accommodation even offered a ride to the office of Street Scene Tours. We made it up to their floor and stood in front of their office in order to talk to them but no one was there. We got back to our accommodation and after more than two hours of waiting for any information, we decided to explore Durban on our own and informed Street Scene Tours by email that we would no longer be waiting for them.
It took Street Scene Tours two days (!) to get back to us. We received an email with an apology and the promise of a refund since we had to pay in advance. I now feel stupid having paid in advance but it seemed to be the only way. I had a weird feeling about this but I trusted all the positive comments I found online. A mistake I will not repeat.
Today, more than three months later, I’m still waiting for my money. I sent several emails, being patient, being polite, asking if there was a problem with the payment. All I wanted to do was to solve this issue. I never got a single reply.
They might now claim that they tried to contact me and that they didn’t receive my emails but this is simply not true. Emails don’t vanish into thin air. They didn’t change their address, I didn’t change mine. We’ve communicated before. If emails can’t be delivered, the sender gets notified. Yes, the emails could have somehow ended up in the spam folder. This is still no reason for not giving back my money. They have all the payment information they need. If there was a problem, they could have instead contacted me. I check my email and the spam folder constantly. Nothing. I also sent them a message on facebook. You immediately receive an automated reply but I replied to that as well. It took some hours but someone read it. It was marked as “seen”. Still no answer. I can’t believe how little interest they seem to have in settling this.
I can’t say anything about the tours offered by Street Scene. I’m sure the tours are wonderful IF they take place. I was even willing to give this company another chance on my next visit to South Africa but after experiencing how they’ve handled this situation, I get the feeling that I can’t trust them with my money.
They are keeping my money that I paid for a service they didn’t provide. They keep ignoring my messages and they are not trying to contact me concerning this issue. Accidents happen, things can go wrong. We are all human. The frustrating and disappointing part is how they handled the situation ever since. It’s beyond unprofessional. I still want to settle this but the key to this is communication.
We will remember this as the only negative experience we had travelling through the wonderful countries of South Africa, Swaziland and Lesotho for four weeks.
Skrevet 16. januar 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Jeffrey V
Perth, Australia2 bidrag
des. 2017 • Venner
Just did a customized tour of Valley of a Thousand Hills and Durban City with Street Scene Tours. Very interesting and informative day with an enthusiastic and knowledgeable guide who is one of the owners of this local company. Keep up the great work guys!
Skrevet 26. desember 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

jwbeach11
Seattle, WA38 bidrag
nov. 2017 • Par
What a lucky day we had on an awesome township tour with Street Scene. We were fortunate to have a private tour with the owner, Sthembiso. He took us to Phoenix to see where Ghandi lived (there's a school there named after his wife, Kasturba), and to Ohlange High School in Inanda, where Nelson Mandela cast his famous ballot in 1994 near the grave of civil rights pioneer John Dube. Sthembiso also shared stories of growing up in the townships, and took us inside his childhood home in KwaMashu. We enjoyed a delicious shisanyama lunch in Inanda at Sbu's, which we ate with our hands. Sthembiso is extremely optimistic about South Africa's future and is a Ph.D. candidate in history, so we really enjoyed his enthusiasm and knowledge.
Skrevet 1. november 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Tony Brighton
Brighton, UK70 bidrag
okt. 2017 • Par
Have been in contact since April but e-mails were often not answered and simply could not get a confirmation on the price. However, still agreed a day and time but no-one turned up. In the end we got a taxi and did a good tour on our own. I don't doubt any of the glowing references here but the basic organisation left a lot to be desired.
Skrevet 24. oktober 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Bevkel
Durban108 bidrag
des. 2016 • Venner
Street Scene have so many great tours of Durban. They offer an opportunity to experience many unique sides of Durban in a really fun and well organized way. Highly recommended!
Skrevet 6. september 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

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Street Scene Tours (Durban, Sør-Afrika) - Anmeldelser - Tripadvisor