Jack Friedman V&A WaterFront
Jack Friedman V&A WaterFront
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feb. 2024 • Venner
If you are hoping to find an exceptional jewelry store you can trust, read about my experience below.

There are many jewelry stores in the world. But I was lucky enough to come across one in South Africa where the people proved as precious as their stones: Jack Friedman.

Having finally decided to go ahead with a gift purchase of some earrings I had seen while in Cape Town, I pondered the difficulty of not being able to return to the store enroute to the airport for my evening flight out of the country in two days’ time.

Laurence in Johannesburg promptly answered my longshot email inquiry about what might be done and after finding out that the jewelry I had seen had already been sold called around to other branches to find a suitable replacement, negotiated a very reasonable price, sent me a picture of the pair so I could decide, and offered to have them shipped to me overnight.

But that was risky, as it would mean relying on their arrival to my hotel in Stellenbosch on the day of my departure. So, instead Laurence had them sent to the store in Cape Town and arranged for one of their employees to drive out to the airport to meet me and personally hand me the jewelry!

If the story ended there, you would be reading a tale of going the proverbial “extra mile”, of truly excellent customer service.

But it doesn’t end there. For when I met the Marina, who had braved the rush-hour traffic and had waited at the terminal for me to find her, yet met me with a smile, I found out that the package had failed to arrive!

Nevertheless, out of a gracious sense of obligation the company felt towards me as a customer, a notion that in my experience appears all but extinct in commercial transactions, they cobbled together another pair from the stock they had on hand at the Waterfront Store.

The story doesn’t end there either, for what they had available for the effort was much finer than what I had agreed to purchase. They did not choose to break the news to me that it had not worked out, nor did they trouble me with attempting an upsell, they simply decided to honor the purchase by presenting me with a beautiful set of earrings that were better and more expensive than what I had paid for.

I must confess to feeling a little guilty about it because of the trouble they went through to keep me happy, and I am anxious about relaying all the details of this story for fear of raising expectations in you, the reader. And yet there are some things you can expect: a beautiful gift, at a good price, from people who care about serving you.

With a company like this, with people like this, you needn’t go anywhere else, and take it from me, you needn’t delay.
Skrevet 21. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Dennis v Beers
Vught, Nederland11 bidrag
jan. 2024 • Par
The service from staff Jack Friedman especially @Suraya Benito, was excellent. Would recommend to anyone passing here.
Skrevet 13. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Jenny A
3 bidrag
des. 2023 • Familie
I had seen a model on their website and sent a message for enquiry. Laurence got back to me, with a lot of information about the model and gave me precious advice. I saw the ring at the store (Laurence had setup one for me - what a lovely surprise!!) and Marina and Laurence both guided me and worked so hard to get my ring (which had to be resized and modified ) within days!!! Not a single time did they tell me that the process and delay would be impossible!! Such professionalism! I am definitely coming back!!!
Skrevet 17. januar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Jana S
3 bidrag
nov. 2023 • Familie
Let me tell you a wonderful story about my family’s experience at Jack Friendman’s store and the lovely clerks who assisted us so marvellously, namely the beautiful young lady Tatiana who helped us with our choices and purchases. The ladies were kind enough to make an effort to give us a generous discount and special gift jewelry boxes.

We were so enamoured by their magnificent array of designs and absolutely stunning pieces of both semiprecious and precious African stones and jewels, particularly their Tanzanite selection (a very rare and unique blue/violet gem, much rarer than diamonds as it’s only mined in a 4km strip of land in Tanzania), so much so that we couldn’t resist making several purchases.

Many of the pieces we had chosen with the help of Tatiana were for my mother on her birthday, and they made it a very special and memorable day for and for my father and I ! Thank you Tatiana and thanks to the Friedman family!
Skrevet 18. desember 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Karen Trevisan
Perth, Australia21 bidrag
des. 2022
My husband and I were walking past the Jack Friedman Store at Waterfront and saw the beautiful butterfly ring in the window. We walk into the store and Suraya greeted us. By the time we left Cape Town (3 days later) I had gone back to the store and bought not only the Butterfly Ring but also the Leopard Ring. Love them so much. Suraya was great. In the months to follow Suraya also assisted in helping with the Tax Agents Office with the Tax Refunds.
If I had a business, I certainly would want Suraya working for me. Professional, knowledgeable and a lovely lady to deal with. A great asset for the Company.
Skrevet 5. mai 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Alan S
1 bidrag
apr. 2022 • Alene
While visiting Cape Town from Arizona. I saw the perfect replacement engagement ring for my wife who had damaged her ring a couple of years ago. My wife was not traveling with me and I was nervous about making such a special purchase without her. Clovy was excellent to work with, the ring was exactly what my wife wanted and the size was perfect. Returning home from such a long trip with the perfect ring for my wife made a memory we will always cherish. Thank you Clovy for helping make such a special memory.

Alan and Colleen Sinclair
Skrevet 6. april 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

nov. 2021
The service was extremley professional effecient, thanks to Zane in particular! I was immediately accomodated and my specific complex request fully understood.
Skrevet 12. januar 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Joanne
1 bidrag
apr. 2021
I recently purchased an engagement and wedding ring at this store and was thrilled with the advice and expertise of their sales consultant Suraya, in fact she went out of her way to match the two rings up and I am thrilled with the final result. A BIG thank you for making this exciting purchase an extra special one.
Skrevet 28. april 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your wonderful review. We will pass on your message to Suraya. We hope you are enjoying your ring. We hope to see you in store again soon. Have a sparkling day!
Skrevet 6. juni 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Bougin
1 bidrag
apr. 2021
I went to Jack Friedman to try on a wedding band and get some beautiful earrings for my wedding coming up. Zain (at the Canal walk branch) went above and beyond. He arranged to get the earrings for me even though they were out of stock and somehow managed to get the pair for me when I arrived in Cape Town for a quick visit.

When I was trying on different bands, he was so helpful, professional and organized.

Thank you!

Pop him a Whatsapp to meet with him. Zain - 0813379099
Skrevet 13. april 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your wonderful review. We will pass on your message to Zain. We hope are enjoying your beautiful earrings and wedding band. We hope to see you in store again soon. Have a sparkling day!
Skrevet 6. juni 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Rob
1 bidrag
okt. 2020
Thank for the amazing service received ( Jack Friedman - Canal Walk) from your sales lady Cassy- Shopping for an engagement ring is not the easiest thing to do. but she made it relaxed with her professionalism and knew exactly what we where looking for. Great shop in Canal Walk. Cassy you are a champion , thank you for your assistance. it is appreciated.

No1 Sales Lady!!
Skrevet 29. oktober 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your kind words, which we will pass on to Cassy. It will mean a lot to her. Come in to the shop at any time for a cappuccino and to view our collections.
Skrevet 12. november 2020
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

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Jack Friedman V&A WaterFront (Cape Town sentrum, Sør-Afrika) - Anmeldelser - Tripadvisor

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