Massage Envy Spa Mesa
Massage Envy Spa Mesa
2
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2.0
2 anmeldelser
Ypperlig
0
Svært bra
0
Gjennomsnittlig
1
Dårlig
0
Forferdelig
1
Michael S
1 bidrag
des. 2015 • Alene
I am so frustrated with the service or lack of service that I just received at this Massage Envy. Please keep in mind that I have been a faithful member for at least the last 18 months at another Massage Envy. I was not able to get in to my regular massage therapist.... So for my convenience I choose to go to a Massage Envy location that is closer to my home. I called to make the appointment, with witnesses by the way, earlier today. I expained when I called that I was in an accident about 10 days ago and just needed a massage. (Yes, I saw a Dr. for Workman's Comp only) his advise... "You deserve a massage".. "Sorry you were in an accident". I told Massage Ency receptionist this... Fast forward to the appointment... arrived as requested 30 minutes early as requested for paperwork. Completed said paperwork, paid 10.00 extra for aroma therapy... I had 4 hours of credits on my account so used 1.5 credits for my intended massage. Met Krystal the massage therapist. After the initial pleasantries I began to explain those areas that were bothering me... I was perfectly honest because thats how I am... When I told her I had been in an accident she put her clip board down and said "I cannot see you"... "I will not take that liability"...you should see if you could call your Dr. to get a release... My response... "It is 8:30 on a Saturday night"... I am quite sure my doctor albeit Concentra is going to be available for a release... When it became evident that my much anticipated massage was not going to happen I returned to the reception area to get my money back (for the aroma therapy) and have my 1.5 hours of sessions returned to my account. To my shock I was told that that could not or would not be done since I was a member of another Massage Envy... I asked to speak with the manager but was advised the manager was not available. I was given the Name of Amanda Nielsen who is the "Manager" but would not be available until Monday... As I continued to request at least my 10.00 back another manager "Brittany" was called and again advised the front office staff that there would be no refund.
IF I had requested an Aroma Therapy and received it without paying I would have been arrested for theft or shop lifting... But Massage Envy can take my money and not provide anything in return and that is called business practice.... "Because I am a member of another location". So for no massage I am out almost $100.00....
Explain to me how this is anything but bad customer service all the way around.
MIchael Smith
IF I had requested an Aroma Therapy and received it without paying I would have been arrested for theft or shop lifting... But Massage Envy can take my money and not provide anything in return and that is called business practice.... "Because I am a member of another location". So for no massage I am out almost $100.00....
Explain to me how this is anything but bad customer service all the way around.
MIchael Smith
Skrevet 28. august 2016
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Leilani P
Mesa, AZ12 bidrag
Pedro(therapist) is amazing! The front office never calls back nor gets my sessions schedule correct
feb. 2016 • Alene
Pedro is an amazing therapist and has assisted me for many years from many ailments. He gets 10 stars if I could! My reason for the 3 stars is the front office I have had many problems with from not calling me back to getting my massages scheduled and calling me back on those to get me scheduled. Not getting a massage scheduled for a friend for their birthday, what is so hard about calling and getting a client who has been going there for many years and have spend thousands of dollars there taken care of and happy. Especially to refer you and I will never refer this location! I am ready to leave because of them!
Skrevet 11. mars 2016
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
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