GoSedan
2.5
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2.5
18 anmeldelser
Ypperlig
6
Svært bra
0
Gjennomsnittlig
0
Dårlig
0
Forferdelig
12
ClaremontResis
Claremont19 bidrag
aug. 2023 • Forretning
Had a fantastic experience with Go Sedan to John Wayne Airport from my house. My driver arrived 20 minutes early, waited patiently. The ride was smooth, the SUV was clean, had fresh, cold bottled water provided by my driver. This is my second time with Go Sedan, previous ride was to LAX and the experience was the same, flawless.
Skrevet 6. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Chris F
Los Angeles, CA2 bidrag
mai 2022
I booked rides to and from LAX, the ride there was good, but my return at Midnight, they were a NO SHOW. I had recieved multiple text and emails reminding me of my pickup,, including a text 30 minutes earlier...
when I looked at the status, there was no driver assigned, and I chatted to ask where they were. I then got a call telling me they can't find a driver and the service is cancelled.... to find someone else. It costed more at that hour of course. I think they try to arbitrage other ride share or something scammy.
Horrible company, Customer serivce lied and was useless.
when I looked at the status, there was no driver assigned, and I chatted to ask where they were. I then got a call telling me they can't find a driver and the service is cancelled.... to find someone else. It costed more at that hour of course. I think they try to arbitrage other ride share or something scammy.
Horrible company, Customer serivce lied and was useless.
Skrevet 11. mai 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
hack3r814
Miami, FL19 bidrag
mar. 2022 • Forretning
This is the worst transportation company that does not show up or communicate. They do not honor their reservations or will bait and switch you from curbside pickup to ride share. Please save yourself the trouble and use a decent company.
Skrevet 20. mars 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
latvguy
Los Angeles, California1 bidrag
jul. 2021
WORST COMPANY EVER! DO NOT USE GO-SEDAN!
I used to use GoSedan years ago for business. They always did a great job getting me to and from LAX so I thought I'd try them for rides to and from the airport for a family vacation. This company has gone down hill! I cannot says this strongly enough -- DO NOT USE GO-SEDAN. I booked 2 rides, one to LAX and another picking us up at LAX arrivals. We were traveling with 2 elderly family members, one with a walker, and another who couldn't walk very far at all. Between the four of us we had 8 pieces of luggage and the women had purses/backpacks. Because we were traveling with 2 elderly women with mobility issues and because we had so many bags, I specifically chose the large SUV service. Only the larger SUVs are allowed to pickup at curbside, anything smaller is considered rideshare and you have to take a bus with all of your luggage to LAXit - a.k.a. the rideshare offsite lot. Our pickup from my home to LAX went fine. Our instructions for pickup upon our return clearly stated to that the SUV would pick us up at curbside just outside the terminal. During our last day on vacation, I received 2 notifications that our return driver had been cancelled and that they'd alert me when a new one was assigned. As soon as our flight home landed I got a 2nd notification on the GO-SEDAN app that our driver had been cancelled and that another was being assigned. On our way to baggage claim, I got another notification that the newly assigned driver was cancelled as well. Additionally, we had new instructions for pickup. NOW, we were to take a bus to the off-site pickup lot and wait for our driver. I tried calling GO-SEDAN, but I was put on hold for 30 minutes. I then tried to use the messaging service on the app to reach out to customer service. I waited for a response .... nothing! At this point, we were all exhausted so we decided to make our way to the offsite lot. Transporting 2 elderly disabled women and all of those bags was a complete nightmare. When we arrived at the offsite lot I finally got someone on the phone at GoSedan. I explained what we had been through and the agent said sorry, but there was nothing she could do. She said they were looking for a new driver for us and IF they found one --- it would be another 30 minute wait. Ironically, someone finally responded to my query on the app, 2 HOURS LATER. He said he was sorry that the situation caused me grief. I told him I wanted to speak with a manager. He said he'd get a message to the main office. Well, now it's been a week and I've not heard a word from anyone at GOSEDAN. Do yourself a favor, don't use them! Book ANY other company. Their customer service is beyond terrible -- it's non-existent!
I used to use GoSedan years ago for business. They always did a great job getting me to and from LAX so I thought I'd try them for rides to and from the airport for a family vacation. This company has gone down hill! I cannot says this strongly enough -- DO NOT USE GO-SEDAN. I booked 2 rides, one to LAX and another picking us up at LAX arrivals. We were traveling with 2 elderly family members, one with a walker, and another who couldn't walk very far at all. Between the four of us we had 8 pieces of luggage and the women had purses/backpacks. Because we were traveling with 2 elderly women with mobility issues and because we had so many bags, I specifically chose the large SUV service. Only the larger SUVs are allowed to pickup at curbside, anything smaller is considered rideshare and you have to take a bus with all of your luggage to LAXit - a.k.a. the rideshare offsite lot. Our pickup from my home to LAX went fine. Our instructions for pickup upon our return clearly stated to that the SUV would pick us up at curbside just outside the terminal. During our last day on vacation, I received 2 notifications that our return driver had been cancelled and that they'd alert me when a new one was assigned. As soon as our flight home landed I got a 2nd notification on the GO-SEDAN app that our driver had been cancelled and that another was being assigned. On our way to baggage claim, I got another notification that the newly assigned driver was cancelled as well. Additionally, we had new instructions for pickup. NOW, we were to take a bus to the off-site pickup lot and wait for our driver. I tried calling GO-SEDAN, but I was put on hold for 30 minutes. I then tried to use the messaging service on the app to reach out to customer service. I waited for a response .... nothing! At this point, we were all exhausted so we decided to make our way to the offsite lot. Transporting 2 elderly disabled women and all of those bags was a complete nightmare. When we arrived at the offsite lot I finally got someone on the phone at GoSedan. I explained what we had been through and the agent said sorry, but there was nothing she could do. She said they were looking for a new driver for us and IF they found one --- it would be another 30 minute wait. Ironically, someone finally responded to my query on the app, 2 HOURS LATER. He said he was sorry that the situation caused me grief. I told him I wanted to speak with a manager. He said he'd get a message to the main office. Well, now it's been a week and I've not heard a word from anyone at GOSEDAN. Do yourself a favor, don't use them! Book ANY other company. Their customer service is beyond terrible -- it's non-existent!
Skrevet 23. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
John M
1 bidrag
des. 2019
1 review
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1/4/2020
I had been a GoSedan customer off and on for ten years. Last month I booked an executive car CURBSIDE pick up at LAX and received a confirmation for 7:35 PM. This car service was a disaster!
I received a trip reminder for the executive car and pick up time during the day on the trip. However, when the flight landed there was no call from the company, no car at the CURBSIDE location, and no answer when the company was called. After 55 minutes and several calls, all of which ended in a long wait and a hangup, an online chat agent said the company needed to arrange a RESCUE driver, whatever that means. Still no driver. Instead, I got a new update for a CURBSIDE pickup for 8:40 PM. Still no driver. Another chat with an agent who says take a shuttle the the car. Remember, I paid for CURBSIDE. A shuttle arrived and we traveled twenty another minutes to an off site satellite, what looked like a converted parking lot.
After waiting still another twenty minutes at the outpost, GoSedan sent out a shared ride vehicle for the pickup. Remember, I paid for direct executive service. Over two hours after the confirmed time, not at CURBSIDE, and not executive car, the driver immediately complained about having make the trip.
Email and calls to customer service have gone unanswered.
Stay away from this company!
Skrevet 4. januar 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Tiffinee
12 bidrag
aug. 2019
I was left at the airport with no ride on August 26, 2019. I've been calling since then to get a refund. I was told 6 different times that the refund was mailed. None of this was true. The refund check finally came 11/20/19 and it's 38% short of the original amount..... now I am back at square one trying to figure out where's my correct refund.... horrible company, bad communication, horrible customer service. Go with a taxi, ride share or personal car service.
I wish I could rate them a zero....
I wish I could rate them a zero....
Skrevet 22. november 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Alison M
Nelson Bay, Australia143 bidrag
sep. 2019
GoSedan are criminals! Do yourself a favour and don't get robbed like I did, just use Uber or Lift and stay away from this unprofessional incompetent business! If you care to read about my my detailed and honest review, please read on.
It has been almost 2 months since GoSedan cancelled the service (9 seater private passenger van) from our hotel in Mission Bay San Diego to LA Airport, that I prepaid for and they still have NOT REFUNDED my money! They could not provide my family with the van and insisted that a large SUV would fit all our luggage and passengers, but then changed their minds and cancelled the booking altogether when the driver wanted to pick us up 2-3 hours after our scheduled booking time (at his convenience). They tried to convince me that I had plenty of time before my international flight, like they were in charge of my personal itinerary! Like I said VERY UNPROFESSIONAL! I had to make a dispute claim with my insurance company to get the money back from them and they are still dragging it out leaving a week between email responses to me, claiming that it has both been processed and that it's still being 'processed by their accounts department' never providing evidence of a credit note invoice.
I prepaid 4 separate bookings totalling over $600USD with this company before our trip to California as I'm from Australia and didn't realise it would be easier and safer to use Uber once in USA.
The first trip from LAX to Anaheim was just okay and the reason for this is because we had a horrible flight and anything would be better in comparison. The driver Tony guilted us for our international flight being delayed even though we contacted him before our scheduled booking time. He provided our family of five with ONE bottle of car temperature water to share. I'm not completely ungrateful about this, it was from his own personal supply of beverages, but I had been under the impression from reading heaps of positive online reviews that this company was a Private Limo service and they provided cold drinks for all passengers. He then drove extremely fast, erratically and at times using his phone to check maps and messages veering close to the highway barrier in the carpool lane. In the end he did manage to deliver us alive and in one piece.
The second trip was actually good service (I forget the gentleman's name who drove) as they provided the Van that I prepaid for and my family and our luggage was delivered safely and comfortably to our destination on time.
The third trip was disastrous! The driver started heading towards our hotel (we could see on the app) then decided he'd prefer to take a different job started heading away from our hotel and then ended up sending another car in his place. The SUV that showed up was tiny! Certainly not a 9 seater passenger van, it was a 5 seater and it only just fit our luggage with 1 passenger in front. We then had to pay for an additional Uber XL to fit the rest of my family. This is the reason I phoned GoSedan to make a complaint and also to get them to guarantee the 9 seater for our final journey to the airport, they apologised offered a partial refund (which has never and will probably never be processed or paid) and said that there would definitely be a 9 Seater Passenger Van there to pick us up on 17th September 2019. I phoned on the day to re-confirm this promise at which time they tried to convince me that a large SUV will fit the same amount of passengers and luggage as a 9 seater, then decided the time of the booking wasn't quite right for them and was too much of an inconvenience, so they cancelled the booking but KEPT MY MONEY! Thanks for reading and I hope I've saved you money by my honest review.
It has been almost 2 months since GoSedan cancelled the service (9 seater private passenger van) from our hotel in Mission Bay San Diego to LA Airport, that I prepaid for and they still have NOT REFUNDED my money! They could not provide my family with the van and insisted that a large SUV would fit all our luggage and passengers, but then changed their minds and cancelled the booking altogether when the driver wanted to pick us up 2-3 hours after our scheduled booking time (at his convenience). They tried to convince me that I had plenty of time before my international flight, like they were in charge of my personal itinerary! Like I said VERY UNPROFESSIONAL! I had to make a dispute claim with my insurance company to get the money back from them and they are still dragging it out leaving a week between email responses to me, claiming that it has both been processed and that it's still being 'processed by their accounts department' never providing evidence of a credit note invoice.
I prepaid 4 separate bookings totalling over $600USD with this company before our trip to California as I'm from Australia and didn't realise it would be easier and safer to use Uber once in USA.
The first trip from LAX to Anaheim was just okay and the reason for this is because we had a horrible flight and anything would be better in comparison. The driver Tony guilted us for our international flight being delayed even though we contacted him before our scheduled booking time. He provided our family of five with ONE bottle of car temperature water to share. I'm not completely ungrateful about this, it was from his own personal supply of beverages, but I had been under the impression from reading heaps of positive online reviews that this company was a Private Limo service and they provided cold drinks for all passengers. He then drove extremely fast, erratically and at times using his phone to check maps and messages veering close to the highway barrier in the carpool lane. In the end he did manage to deliver us alive and in one piece.
The second trip was actually good service (I forget the gentleman's name who drove) as they provided the Van that I prepaid for and my family and our luggage was delivered safely and comfortably to our destination on time.
The third trip was disastrous! The driver started heading towards our hotel (we could see on the app) then decided he'd prefer to take a different job started heading away from our hotel and then ended up sending another car in his place. The SUV that showed up was tiny! Certainly not a 9 seater passenger van, it was a 5 seater and it only just fit our luggage with 1 passenger in front. We then had to pay for an additional Uber XL to fit the rest of my family. This is the reason I phoned GoSedan to make a complaint and also to get them to guarantee the 9 seater for our final journey to the airport, they apologised offered a partial refund (which has never and will probably never be processed or paid) and said that there would definitely be a 9 Seater Passenger Van there to pick us up on 17th September 2019. I phoned on the day to re-confirm this promise at which time they tried to convince me that a large SUV will fit the same amount of passengers and luggage as a 9 seater, then decided the time of the booking wasn't quite right for them and was too much of an inconvenience, so they cancelled the booking but KEPT MY MONEY! Thanks for reading and I hope I've saved you money by my honest review.
Skrevet 6. november 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Tiffani
1 bidrag
okt. 2019
This is the 2nd time I've used Go Sedan for airport pickup ground transportation for family. I didn't write a review on the first trip although it was terrible as well. I believe in giving 2nd chances.
That said, the 1st time Go Sedan was reserved, the driver arrived one hour early than the company's designated pick up time. When the driver was told he'll have to wait an hour, the owner of Go Sedan called to say that they'll be charging us for the hour the driver has to wait. What?!?! They show up early of their own accord and charge the customer for their error!?!? Absurd!!!
The 2nd time we used Go Sedan, the driver, Steve Imo, berated and derided an elderly family member that was being picked up from an airport and brought to my home. The driver was rude and contentious with my 77-year-old family member.
I booked a 3rd reservation with Go Sedan (at the same time I booked this most recent airport pick up) that I have now hastily canceled and paid a ridiculous $5 cancellation fee even though this 3rd resv. wasn't until next month. Another absurd policy of Go Sedan - they charge customers cancellation fees not just within 24 hrs, which is reasonable, but at any time of the cancellation. Thievery!
In closing, I HIGHLY encourage any readers to avoid Go Sedan at all costs! Even bicycling is better than this ground transportation firm that's full of aggressive, irritable, irrational, thieves!!! Boycott Go Sedan entirely!
That said, the 1st time Go Sedan was reserved, the driver arrived one hour early than the company's designated pick up time. When the driver was told he'll have to wait an hour, the owner of Go Sedan called to say that they'll be charging us for the hour the driver has to wait. What?!?! They show up early of their own accord and charge the customer for their error!?!? Absurd!!!
The 2nd time we used Go Sedan, the driver, Steve Imo, berated and derided an elderly family member that was being picked up from an airport and brought to my home. The driver was rude and contentious with my 77-year-old family member.
I booked a 3rd reservation with Go Sedan (at the same time I booked this most recent airport pick up) that I have now hastily canceled and paid a ridiculous $5 cancellation fee even though this 3rd resv. wasn't until next month. Another absurd policy of Go Sedan - they charge customers cancellation fees not just within 24 hrs, which is reasonable, but at any time of the cancellation. Thievery!
In closing, I HIGHLY encourage any readers to avoid Go Sedan at all costs! Even bicycling is better than this ground transportation firm that's full of aggressive, irritable, irrational, thieves!!! Boycott Go Sedan entirely!
Skrevet 30. oktober 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Cavydad
Camarillo, CA2 138 bidrag
okt. 2019 • Par
Horrid ride home from LAX! Driver derided us for waiting near the wrong column in the American Airlines terminal, that was our welcome home!
Then he turned on the Trump rally on Fox News. He grunted when I objected and continued driving. Nearly 2 hours of the Trump rally and political commentary.
His driving was okay and he did arrive on time. I just object to having to endure his choice in radio stations.
Just bad customer service.
Then he turned on the Trump rally on Fox News. He grunted when I objected and continued driving. Nearly 2 hours of the Trump rally and political commentary.
His driving was okay and he did arrive on time. I just object to having to endure his choice in radio stations.
Just bad customer service.
Skrevet 18. oktober 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
globejetsetter
probably in an airport lounge18 bidrag
sep. 2019 • Par
Prompt service, clean comfortable car, friendly and courteous driver. We couldn’t fault the service and will definitely use again. Many thanks to Jude.
Skrevet 23. september 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Et Tripadvisor-medlem
GoSedan. Why don’t you follow through on your promises to make things right? After leaving me waiting for an hour you promised me a 30% savings to make it right if I booked again. When I tried to get a code they said they would only give $10 off. I was willing to give you a chance but I will take my business elsewhere.
Skrevet 28. oktober 2018
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