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DariusLA
South Pasadena, CA53 bidrag
2,0 av 5 bobler
jun. 2024 • Forretning
Flyaway Los Angeles is now two companies: the Van Nuys one and the LAX one. The Van Nuys is a 5 star experience, the Union Station is a poor experience.
I have ridden the Union Station bus well over 200 times because of my job, sadly because it’s a monopoly some drivers abuse the system. One never helps with luggage even for elderly passengers while others are helpful, another nearly ran me over as I was loading the bus when he had stopped with a bus half empty. 3 passengers including me were putting our luggage against the loading door when he didn’t even come out and left nearly hitting one of us. We ran to the next terminal where he stopped but couldn’t catch up.
Next bus arrived one hour later after 16:15.
This happened at 15:20 on June 4, 2024. In any company the driver would be suspended or fired. Total wait time in midday thanks to an incompetent and lazy borderline dangerous driver 75 minutes.
Meanwhile the Van Nuys operation runs smoothly with excellent drivers, which proves once again it’s all about management. At Union Station management is incompetent and simply ridiculous. The city should intervene as it’s an essential service.
Skrevet 4. juni 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

erin d
9 bidrag
3,0 av 5 bobler
apr. 2024 • Alene
Union station destination heads up! Just because staff @ the booth inside the terminal says you can buy a ticket on the bus. This is no longer True. Get it before! Driver kicked 3 of us off..we had receipts showing paid, but unsure how to locate bar code.
No apple pay either! He said it was broke, Instead of helping us, he used that time to remove all our bags and said " see ya!". One older women using a walker. Van Nuys bus driver was there after & assisted us for the pick up the next hour! Van Nuys shuttle is operated by a different company.
Skrevet 26. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Nutria2008
Los Angeles, CA81 bidrag
5,0 av 5 bobler
mar. 2024 • Alene
I’ve taken Flyaway for about 15 years and always found their payment system clumsy at best. No longer! On the new Volvo buses, one can now tap a credit card or their phone to pay upon boarding, like a regular bus. No more standing in line at the Union Station kiosk paying post-trip. Give it a try!
Skrevet 23. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Frequent Flyer
Asia1 bidrag
1,0 av 5 bobler
mar. 2024 • Venner
This is the worst airport transfer I have EVER taken!

Refuse to take passengers when there are spaces and he threw our luggages into the luggage compartment after we insist on boarding as we waited for the 3rd bus already.

Avoid at all cost if possible. Find other alternatives if you can.
Skrevet 25. mars 2024
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carmina
Culiacan Municipality, Mexico3 bidrag
4,0 av 5 bobler
mai 2023 • Familie
Signs are missing, we got lost, there is no language management and the guards get upset if you don't speak English, only one elevator was useful for such a large airport, it's too much
Skrevet 13. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

travelisbliss22
Dunedin, New Zealand371 bidrag
5,0 av 5 bobler
des. 2023 • Par
Definitely not the first time travelling to LAX, but the first time using FlyAway (and then Amtrak to get to Anaheim). I honestly thought there was a 50/50 chance we would get off our plane at 9:45am and be on one of the FlyAway buses in time to catch the 12.10pm bus from Union Station, but it was no bother at all. There were plenty of seats still on the bus when it got to our terminal (Tom Bradley/Terminal B/International), and got to Union Station in plenty of time. If you're booked on a train like we were, and worried about the time, make sure to get seats as far forward as you can on the bus, so you can be off the bus quickly, as the driver scans your ticket at Union Station and you can only then grab your bag/s. We also caught this from Union Station to LAX at the end of our trip, and again walked straight onto the bus (was pretty full, but still some seats). No bother at all for us, although I can see that it might not always be as easy. Will do this (LAX-Flyaway to Union Station-Amtrak to Anaheim) again.
Skrevet 30. januar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

1,0 av 5 bobler
okt. 2023 • Familie
Full buses leaving LAX to Van Nuys. 2 out of three trips I’ve had multiple full buses drive by. Last trip 10/30/23 evening. The 4th bus stopped, had 8 seats, there were more than 12 people waiting. Had been waiting 1 hour 45mins. 10/3/23 evening. 2 full buses drove by, made it onto the 3rd bus. Waited 1 hour 20 mins.
Skrevet 5. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Susan E
1 bidrag
2,0 av 5 bobler
okt. 2023 • Alene
1. Grouchy ticket people who complete their own conversations before even looking at you.
2. Early a.m. schedule lists departures at 5:00, 5:20, 5:40. On 10/5/23, there was no bus until after 5:30. The LONG line of people waiting couldn't all fit; boarding took a long time. Many of us on that bus missed our flight. No apology from anyone at Fly-Away.
3. Return on 10/9/23 was later - another woman and I waited at terminal 7 (a group hiked down to terminal 6, to no avail) and were passed by 4 busses that were too full to pick us up. One bus stopped and the driver got out and yelled at us. The people at the final stop (United) are often left behind. Apparently the company is very aware that this is a problem but chooses to do nothing about it. We only got on a bus at all because we trekked across the parking structure to Terminal 1 - we're both over 60 and this was a bit taxing. This shouldn't be necessary.
4. I learned that the drivers cannot communicate with dispatch over the radio. This is a change that happened when new owners took over. In the past, a driver could warn dispatch that he was full at stop 4 and could not make the remaining stops. Dispatch could then tell the next bus to skip 1-4 and begin pickup at stop 5. This helped greatly to alleviate the 'orphan' status at terminals 5 and 6. But this no longer happens.
5. Destination names are written on the front windshield of the bus and are not illuminated, making it difficult to see if this is a Van Nuys or Union Station bus approaching.
6. I've been taking fly-away bus since the 80's when it was just a parking lot you could enter by putting 4 quarters in box. The station looked more like a small country greyhound station. But the service was great. The ticket sellers were friendly, and the schedule was reliable.
7. Upshot here is that the owners made cosmetic changes but severely downgraded the quality. Does anyone know if these posts are actually read by
Skrevet 10. oktober 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Elaine O
6 bidrag
1,0 av 5 bobler
sep. 2023 • Alene
GARBAGE - DECEPTIVE - THESE BUSSES ARE FULL AND PASS YOU UP. They trick you into downloading an app and buying a ticket for a bus you can never get on. I waited over an hour with about 20 other people while three busses passed us. One of the drivers even waved and laughed. I was forced to buy a ticket in advance. I did a chargeback with my credit card company. This company should go out of business.
Skrevet 28. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Dunyazade
Arlington, VA408 bidrag
5,0 av 5 bobler
sep. 2023 • Forretning
Plenty of seats even though I boarded at Terminal 7, the last stop at LAX. Midday ride to Van Nuys was smooth and traffic-free. Clean terminal, easy to get taxi or shared ride service. Definitely will use again.
Skrevet 20. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

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LAX FlyAway (Los Angeles, CA) - Anmeldelser - Tripadvisor

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