Spa Oceana at The Don CeSar
Spa Oceana at The Don CeSar
4.5
10:00–18:00
Mandag
10:00 - 18:00
Tirsdag
10:00 - 18:00
Onsdag
10:00 - 18:00
Torsdag
10:00 - 18:00
Fredag
10:00 - 18:00
Lørdag
10:00 - 18:00
Søndag
10:00 - 18:00
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4.5
53 anmeldelser
Ypperlig
40
Svært bra
6
Gjennomsnittlig
1
Dårlig
1
Forferdelig
5
Madeline v
12 bidrag
mai 2023 • Par
The Don Cesar is a breathtaking hotel, top notch, friendly and peaceful atmosphere. A place to go! Staff is attentive, clean, beautiful.
Skrevet 4. mai 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Cara M
Columbus, OH11 bidrag
mai 2023 • Alene
Never even got a chance - botched reservation system and no staffing for phone calls. I tried calling 5x in the past 2 weeks and either no answer or placed on hold so long I had to hang up. Sent 2 reservation requests through their email portal well in advance of my stay. Never heard back. When I finally got through to a human on the phone, they said they don't even process the online requests and had no availability left for the services. The whole customer experience was so poor I'm glad I didn't waste my money here.
Skrevet 1. mai 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Megan S
Onawa, IA52 bidrag
mar. 2022 • Par
My husband and I really enjoyed our massages today. Unfortunately what ruined the entire experience was that we were forced into paying 22% gratuity. When I questioned the service desk about the gratuity she was very firm that the therapists deserved that amount. While I was planning to tip them well, I wasn’t aware prior to booking about the 22% gratuity. The therapists did a nice job, but didn’t go above and beyond to the extent of 22%. (For example they arrived several minutes after our scheduled time and finished early.)
I agree with other reviews in that the roof top garden is severely lacking. There are a sparse number of plants/flowers and the fountain isn’t even working. The cushions and furniture are stained and the general maintenance of the facility is lacking for the 5 star price we paid.
I appreciated that they validated our parking, but they did not offer that information to me, I had to inquire about it.
Unfortunately, I would not recommend a spa here for the prices that they charge for the services we received in the environment that we had.
I agree with other reviews in that the roof top garden is severely lacking. There are a sparse number of plants/flowers and the fountain isn’t even working. The cushions and furniture are stained and the general maintenance of the facility is lacking for the 5 star price we paid.
I appreciated that they validated our parking, but they did not offer that information to me, I had to inquire about it.
Unfortunately, I would not recommend a spa here for the prices that they charge for the services we received in the environment that we had.
Skrevet 8. mars 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for taking the time to share your feedback. We spoke with you a day after you left this review and you instructed us to reduce the overall service charge to a total of 15% and we obliged your request and issued you a refund which you stated left you satisfied. We apologize that you were not aware of the Resort's service charge policy before you booked your treatments. For your convenience, a 22% service charge is automatically added to all spa services and reviewed with you at check-out. 19% goes directly to your Massage Therapist and 3% goes to the support staff, like our Spa Attendant Team.
Skrevet 13. mars 2022
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
sunlovinmama
Bedford281 bidrag
feb. 2022 • Alene
Spent a wonderful, relaxing 1/2 hour getting a mini pedi at the spa. They serve this delicious coconut oil water in the lobby. the massage chairs are a necessary touch. My manicurist was so sweet and helped me pick the right color. For the mini pedi, you still get a lot of TLC. And the hotel is marvelous!
Skrevet 1. mars 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Kim
2 bidrag
des. 2021 • Par
Yesterday my husband and I came to the resort for $700 worth of spa services for his birthday. Our massage therapists were great, however, we were disappointed with the hot environment. It seems that the A/C stopped working at the spa which caused the rooms to be hot. The massage therapists also stated that the heat in the rooms was not normal. They tried to increase our comfort by not putting the bed warmers on. The hot rooms offset the relaxation of the spa treatment when you're sweating. I would imagine a high end hotel would have done better. I reached out to management and they apologized & said they hope I visit in the future. Definitely not for a hefty price tag to sit in a uncomfortably hot room. There was no resolution to the A/C issue.
Skrevet 18. desember 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Carley S
1 bidrag
jun. 2021 • Par
Would literally give this 0 stars if I could. The on-site staff was fine however there was construction happening throughout our 2-3 hour treatment directly below the room. We both left with headaches. Management did not care once contacted. Literally had to listen to drills and hammering shaking the floor while I was getting a massage. We were not told about the construction prior to entering the treatment room.
Skrevet 19. juni 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
We apologize that you're experience was diminished due to the renovations taking place. We would have been happy to assist you with re-scheduling your treatments to a different day or would have offered other options if you would have made us aware of your dissatisfaction. We do care about your experience and hope you have the opportunity to visit in the future so we can make it up to you. --The Spa Oceana Team
Skrevet 19. september 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Sharyn S
Napoli, FL10 bidrag
jun. 2021 • Alene
My husband’s birthday dinner at T-Michaels. Don loved it as I did . The chef made two special lobster dinners for each of us and are waiter Marco, was fantastic. We will be back. And the view was so beautiful. The restaurant is in Naples, Florida.
Skrevet 18. juni 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Kristen K
Tampa, FL7 bidrag
mai 2021
My Dad, sisters and I bought the Day of Indulgence for our Mom for Mother's Day and it was the most perfect day! She rarely pampers herself and this was the best gift- massage, facial, break for lunch/relaxing, mani/pedi and a blow out. The products they use are all organic, and you receive a voucher for lunch as well. Overall, it was an incredible experience and we are going to be making this an annual tradition.
Skrevet 9. mai 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
FranklinBirmingham
Birmingham, AL17 bidrag
mar. 2021 • Alene
This week I go for my 4th appointment with Donald. He is great! I had been going to the same person for 20 years. The change was amazing. He made me feel comfortable. Did exactly what I wanted and set me on a better path. He does the balayage technique... giving me more natural looking highlights. If your in town for a visit or a local or seasonal person.... give him a try. You won't be sorry... he is very talented and a nice guy!
Skrevet 2. mai 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Claire R
Altamonte Springs, FL12 bidrag
okt. 2020 • Alene
Tucked in the center of Don Cesar, is this beautiful luxurious spa. “Spa Oceana” - It’s the best kept secret spot just past a relaxing garden, on your way to the pool.
Once I was inside I was greeted by sweet cast/technician who promptly took the temperature of my forehead. I noticed a few friendly stylists and spa technicians. Everyone was so welcoming. We all wore a mask.
The spa is gorgeous with a ruby red magnificent chandelier in the lobby. I was led through to the stylist station, I was trying to take it all in at once because every where I looked it’s beautifully designed, decorated and stocked. The pedicure station looked both elegant and relaxing with long white curtains from the high vaulted ceiling, sea glass bowls and relaxing massage chairs... at the end the view of the Gulf of Mexico through a picture window.
I was SO lucky to have Jess Dolce as my hairstylist who recently relocated to Florida. I needed some serious repair on a hair color gone wrong by a bad copper rusty color job, mixed with new growth of grey. When Jess told me he has been doing hair for 30 years, has owned his own salon, has done actors on movie sets...I knew I was in good hands. I was feeling emotional when he finished my hair, completely corrected, it looks so natural like it grew this way, I feel like he took 15 years off my head. The product he used is perfectly named “Love”
He used a fabulous conditioning mask called “let it go” it was mixed with eucalyptus, lime, citrus and it was so therapeutic, it smelled SO FRESH and made my hair rejuvenated!!- it had a slight cool feel. So refreshed!! Jess told me all products are all natural and vegan friendly, and he sure knows how to use these products!
The fragrance of a spa is still all around me as I sit now home in my living room. As I left the spa a lovely lady offered to take my photo when she saw me taking selfies of my hair!! 🥰
I love my hair again. I feel so happy, I am certain I will return and bring mom for a pedicure.
Thank you Jess for YOUR GIFT of being such a great hairstylist for me, I will be back and look for YOU!!!
I highly recommend your top notch service!!
Once I was inside I was greeted by sweet cast/technician who promptly took the temperature of my forehead. I noticed a few friendly stylists and spa technicians. Everyone was so welcoming. We all wore a mask.
The spa is gorgeous with a ruby red magnificent chandelier in the lobby. I was led through to the stylist station, I was trying to take it all in at once because every where I looked it’s beautifully designed, decorated and stocked. The pedicure station looked both elegant and relaxing with long white curtains from the high vaulted ceiling, sea glass bowls and relaxing massage chairs... at the end the view of the Gulf of Mexico through a picture window.
I was SO lucky to have Jess Dolce as my hairstylist who recently relocated to Florida. I needed some serious repair on a hair color gone wrong by a bad copper rusty color job, mixed with new growth of grey. When Jess told me he has been doing hair for 30 years, has owned his own salon, has done actors on movie sets...I knew I was in good hands. I was feeling emotional when he finished my hair, completely corrected, it looks so natural like it grew this way, I feel like he took 15 years off my head. The product he used is perfectly named “Love”
He used a fabulous conditioning mask called “let it go” it was mixed with eucalyptus, lime, citrus and it was so therapeutic, it smelled SO FRESH and made my hair rejuvenated!!- it had a slight cool feel. So refreshed!! Jess told me all products are all natural and vegan friendly, and he sure knows how to use these products!
The fragrance of a spa is still all around me as I sit now home in my living room. As I left the spa a lovely lady offered to take my photo when she saw me taking selfies of my hair!! 🥰
I love my hair again. I feel so happy, I am certain I will return and bring mom for a pedicure.
Thank you Jess for YOUR GIFT of being such a great hairstylist for me, I will be back and look for YOU!!!
I highly recommend your top notch service!!
Skrevet 13. oktober 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Do you have access to the beach and pool if you’re having spa services (not staying at the hotel overnight)?
Skrevet 13. september 2021
As a spa guest you will have access to the private beach, restaurants and retail shops. But you are required to be a registered hotel guest in order to use the hotel pools.
Skrevet 19. september 2021
I recently had a 90 minute facial, which I enjoyed. After 3 days, one of my eyes was swollen and tender. I now have a large stye, something I’ve not experienced since grade school. Have other clients experienced this or was it just coincidence?
Skrevet 17. mars 2020
Report it to the spa--that's clearly a hygiene issue. They should respond with an action plan, noting it's a highly unusual time with COVID19--hygene should be more important than ever. I had a bad experience there recently as well (not a sty though)
Skrevet 21. mars 2020
Yes! We offer couples a variety of services to choose from. We highly recommend the Couples Seaside Retreat!! This 2-hour package includes Soak for Two in our Deluxe Couples Suite with stunning views overlooking the Gulf of Mexico. Next, drift away in side by side 60 minute Swedish Massages followed by, your choice, of the 30 minute Sole Soother or 30 minute Unwind Scalp Massage. A celebratory glass of champagne concludes your seaside retreat!
Skrevet 8. november 2018
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