spa Rock Haven anmeldelser, Hays
spa Rock Haven
spa Rock Haven
4.5
Full visning
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Området
Adresse
Best i nærheten
Vi rangerer disse restaurantene og attraksjonene ved å vurdere anmeldelser fra våre medlemmer med hvor nær de er til dette stedet.
Attraksjoner
1 innen 10 km
Vi sjekker anmeldelser
Tripadvisors tilnærming til anmeldelser
Hver Tripadvisor-anmeldelse går gjennom et automatisert sporingssystem før den legges ut. Dette systemet samler inn informasjon som svarer på følgende spørsmål: Hvordan, hva, hvor og når. Hvis systemet oppdager noe som muligens strider imot retningslinjene våre for fellesskapet, blir anmeldelsen ikke publisert.
Når systemet oppdager et problem, kan en anmeldelse automatisk avvises, sendes til anmelderen for bekreftelse eller gjennomgås manuelt av teamet vårt av innholdsspesialister. Disse spesialistene jobber døgnet rundt for å opprettholde kvaliteten av anmeldelsene på nettstedet vårt.
Teamet vårt sjekker hver anmeldelse som er lagt ut på nettstedet og bestrides av fellesskapet vårt for ikke å møte retningslinjene våre for fellesskapet.
Finn ut mer om moderering av anmeldelser.
4.5
38 anmeldelser
Ypperlig
31
Svært bra
2
Gjennomsnittlig
1
Dårlig
1
Forferdelig
3
Citizen
1 bidrag
Alene
Best.spa.ever. Pedicure was spectacular
Definitely recommend
Everyone is extremely sweet, friendly, and nice
Definitely recommend
Everyone is extremely sweet, friendly, and nice
Skrevet 24. september 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Chris B
Paola, KS47 bidrag
The owner is completely irrational and unstable!! Staff at Rock Haven made a scheduling error and when I called to determine the protocol or typical procedures for handling schedule changes the owner proceeded to yell at me and make herself the victim in the situation. Her complete disregard of feelings and respect towards the individuals who have had an appointment scheduled for over 6 months should encourage everyone to be wary of this establishment. My husband and I will never seek services at Rock Haven again; the owner was unprofessional, rude, and bad-tempered.
Skrevet 18. januar 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Stephanie S
Pratt, KS2 bidrag
Familie
Amazing time! Top notch service!! Such a tranquil atmosphere with everyone being so accommodating! Rock Haven never disappoints!! Will definitely be back!! ♥️
Skrevet 6. september 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Lobo666
Hell, MI2 bidrag
Par
We have been to Rock Haven 3 times and it is getting progressively worse.
First time several years ago was great. Staff friendly and made sure our stay was enjoyable. Second time was not too bad but the Steam room in our cottage did not work. No attempt to do anything or comp as it was part of the package. Today was the third and last time. Made reservations 3 weeks in advance for the Deluxe Couples package for $390. On both previous visits a couples package included one of the cottages. We drove 2.5 hours to get there and was told we were not getting a cottage. Said we had to request it. When I called for the reservation nothing was said about requesting a cottage and on my two previous visits no special request was required. They loaded us up on a golf cart and drove us to the outdoor hot tub which must be the only hot tub they have as they are transporting people back and forth to it. The hot tub was tepid, barely body temp.
I had complained about the issues to the person assigned to me and she said she was doing what she was told and would send the manager up. The manager showed up and told me none of the cottages were available that it was first come. I told her that my reservations were made weeks ago. After several moments of conflict she told me that it would be better if we left and that they would charge a $25 each cancellation fee. After telling us to leave.
On my second trip I had visited with the owner and she seemed to really care about her clients and it is hard to believe how far down hill she has let this place go. You would think for $390 for 2 massages that you would be treated better.
First time several years ago was great. Staff friendly and made sure our stay was enjoyable. Second time was not too bad but the Steam room in our cottage did not work. No attempt to do anything or comp as it was part of the package. Today was the third and last time. Made reservations 3 weeks in advance for the Deluxe Couples package for $390. On both previous visits a couples package included one of the cottages. We drove 2.5 hours to get there and was told we were not getting a cottage. Said we had to request it. When I called for the reservation nothing was said about requesting a cottage and on my two previous visits no special request was required. They loaded us up on a golf cart and drove us to the outdoor hot tub which must be the only hot tub they have as they are transporting people back and forth to it. The hot tub was tepid, barely body temp.
I had complained about the issues to the person assigned to me and she said she was doing what she was told and would send the manager up. The manager showed up and told me none of the cottages were available that it was first come. I told her that my reservations were made weeks ago. After several moments of conflict she told me that it would be better if we left and that they would charge a $25 each cancellation fee. After telling us to leave.
On my second trip I had visited with the owner and she seemed to really care about her clients and it is hard to believe how far down hill she has let this place go. You would think for $390 for 2 massages that you would be treated better.
Skrevet 5. september 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Jayme B
Wichita, KS164 bidrag
Really fun girl's outing. Loved that they have the outdoor hot tub and a lot of different options. Pedicure seemed rushed. Steam shower was great!
Skrevet 3. september 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Megan B
Hays, KS16 bidrag
Par
Fantastic experience! Well worth your money! The staff was top notch. I’ve had both an an individual massage and a couples massage. This was my husband’s first experience and he raves about how great it was!
Skrevet 21. august 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
KansasRose7
Kansas12 bidrag
Venner
Rock haven is phenomenal. The staff is extremely professional, always providing a relaxing atmosphere and not trying to strike up "small talk" when trying to relax. The grounds and area are very well kept and clean. The massages are some of the best I've had. I have had the luxury of being able to enjoy many spas even internationally, and this is hands down the most professional and best spa services I have used. In addition the pricing is some of the most affordable I've encountered also! Rock haven will continue to be my go to spa for all relaxation. I've been there alone, with my mother and with my friend on different occasions and enjoyed all of them! The service provided is exceptional. Not something you would expect to find nestled in the middle of Western Kansas but definitely a hidden gem!
Skrevet 7. mai 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Cindy M
5 bidrag
Alene
Everything about Rock Haven speaks tranquility. It is not just a message its an experience. A short drive from Hays, I will be going back.
Skrevet 11. desember 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
chelsinn
Inman, KS17 bidrag
I use to love going to rock haven. I do still enjoy it. I will be honest though, I NEVER go there expecting a good massage. I’ve been there Multiple times and it’s never gotten better.. and that’s too bad. However, the rest of the experience is amazing. It’s a great place for a quiet get away and relaxing day. It’s a great price for all included. Wish they could send their massage therapists for training.
Skrevet 25. juni 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
tinyfin
Salina, KS291 bidrag
Venner
Enjoyed our 7th annual spa day at Rock Haven today. Loved seeing Valerie again and appreciated her friendliness and kindness as she helped us navigate between our services.
Jane and Lisa provided one of the best massages and facials for me today.
This is something we look forward to every year. Anti Stress package has been our go to package.
We love Rock Haven!
Jane and Lisa provided one of the best massages and facials for me today.
This is something we look forward to every year. Anti Stress package has been our go to package.
We love Rock Haven!
Skrevet 15. november 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
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