Spa in the Valley

Spa in the Valley anmeldelser, Hunt Valley

Spa in the Valley
3.5
09:00–21:00
Mandag
09:00 - 21:00
Tirsdag
09:00 - 21:00
Onsdag
09:00 - 21:00
Torsdag
09:00 - 21:00
Fredag
09:00 - 21:00
Lørdag
09:00 - 21:00
Søndag
10:00 - 18:00
Skriv en anmeldelse
Hva folk sier
Very disappointed with the owner's non-responsiveness
mar. 2014
Dette var mitt første besøk til et spa i dalen Salon. Jeg tok min datter med meg. Det var en godbit for oss å gjøre noe morsomt sammen før hun kom tilbake til skolen. Våre behandlinger var fine, men jeg hadde et problem som måtte tas opp. Jeg ble fortalt at det kunne bare nås av eieren, som ikke var der på den tiden. Jeg var følte seg presset til å betale for tjenester som jeg følte at jeg ikke fullt skylder. Jeg gjorde i god tro med forsikring om at jeg ville høre fra eieren. Etter et par dager uten svar, ringte jeg salon og venstre en ny melding. Jeg fulgte opp med 2 flere samtaler, igjen beskjeder hver gang. Jeg tok turen tilbake til salongen i et forsøk på å snakke med eieren i person. Nok en gang, jeg la igjen en melding. Jeg ble forsikret om at jeg ville høre fra eieren innen to dager. Anropet kom ikke. Etter flere uker, alt mens du fortsetter å være sikker på at eieren ville bli kontaktet meg, jeg har hørt noe. Jeg opplevde at dobbelt håndskrevne meldinger som ble tatt ned for å bli sendt videre til eieren. Hver gang jeg snakket med noen i salongen, fikk jeg mer og mer forstyrrende informasjon fra de ansatte med hvem jeg snakket om salongen er praksis. Jeg er optimistisk til at dette offentlig kommunikasjon vil rettskåret eier eller noen med myndighet til å gi meg med et svar. Våre tjenester var på 3/31/14, så det har vært nesten 3 måneder nå som jeg har vært tålmodig ventet på å løse denne saken. Hvis det fremdeles er ikke noen hensikt å kontakte meg, jeg kommer garantert til å dele alle detaljer om min opplevelse, sammen med forretningspraksis som jeg har oppdaget, med alle som jeg kjenner som bruker, eller har planer om å bruke tjenestene på noen av Salon av Debbie steder. Suksessen til en bedrift avhenger av dens klienter og deres erfaringer. Jeg er overbevist om at kundens inntrykk begynner med kulturen som er satt på toppen. Det etterlater en lurer på om påliteligheten i produktets virkemåte hele organisasjonen når eieren ikke ta seg tid til å returnere en telefon fra en kunde som har uttrykt bekymring og har bedt om å få det hensiktsmessig rettet opp.

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Tripadvisors tilnærming til anmeldelser
Hver Tripadvisor-anmeldelse går gjennom et automatisert sporingssystem før den legges ut. Dette systemet samler inn informasjon som svarer på følgende spørsmål: Hvordan, hva, hvor og når. Hvis systemet oppdager noe som muligens strider imot retningslinjene våre for fellesskapet, blir anmeldelsen ikke publisert.
Når systemet oppdager et problem, kan en anmeldelse automatisk avvises, sendes til anmelderen for bekreftelse eller gjennomgås manuelt av teamet vårt av innholdsspesialister. Disse spesialistene jobber døgnet rundt for å opprettholde kvaliteten av anmeldelsene på nettstedet vårt.
Teamet vårt sjekker hver anmeldelse som er lagt ut på nettstedet og bestrides av fellesskapet vårt for ikke å møte retningslinjene våre for fellesskapet.
Finn ut mer om moderering av anmeldelser.
3.5
67 anmeldelser
Ypperlig
32
Svært bra
9
Gjennomsnittlig
9
Dårlig
5
Forferdelig
12

Michelle L
1 bidrag
Went here for a spa day for my daughter's birthday. I, myself had the 90 minute - Lavender & Calendula Herbal Massage. This was supposed to be an herbal soothing massage - NOPE! She beat the heck out of me (June was the massage person's name - can't call this massage therapy). I told her it was uncomfortable and she just kept going and replied you are 'tight'. I have bruises across the back of my shoulder blades now. I can't even carry my purse on my shoulder. It was supposed to include a complete herbal oil scalp treatment to complement your full body massage to take you to a deeper level of relaxation - nope ... no herbal oils; no smell of lavender. And no relaxation! Didn't want to ruin what was a good day for my daughters so I waited until the next day to voice my concerns (Sun). Today I got a phone call back (Wed). They offered me 15% off my next massage. Heck no! I can go in the boxing ring to get this treatment. Excuses included well that's June she does a deep tissue massage. "The person who made your appointment should have let you know". I didn't request a deep tissue ... that's not what I paid for ... June knew what kind of massage I paid for :( Passing blame and making excuses for hurting someone is just not good practice.
Skrevet 27. april 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

MsNicholeP
Newport News, VA93 bidrag
Venner
Visited this spa as a girl's weekend for my friend's birthday. It was so relaxing! I definitely recommend. Their Tuscan (waiting room) has a zen ambience and spa or steam room if you'd rather indulge while waiting. I got a full body stress-fix massage from Lucy. She's was very pleasant and professional. Barbara did my dermalogica mini facial. My face felt and looked amazing!! I'll definitely be back for that.

Con: A bit pricey
Skrevet 26. april 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

I was really excited about getting a massage. I arrived and was checked in fairly quickly. After being led to the changing room, I was told a therapist would come to get me. I sat for 15 minutes, the therapist never came. Initially I was not concerned as Id been there before. I continued to wait. Another therapist came in asking my name. Upon giving it, he stated that he could not find his client and left. Another 10 minutes and he came back and I asked him to get someone as my therapist did not show. No one came.
I had to go out to the front in a robe (where other patrons were watching me intently) and call the phone to get assistance. The receptionist came and I explained that my therapist never showed up. She did not know what to do. She got the gentleman, and they began a conversation about my therapist being with his client. Neither wanted to check. At this point Id been waiting for over 45 minutes. He offered to provide a 30 minute service when I scheduled a 90 minute service.
The receptionist and the therapist debated about knocking on the door with the person that was scheduled to be my therapist. After me asking them to check again, they finally went to the therapist and checked to find out that his client was with my therapist. I was then told I would be serviced in 15 minutes. I was then left alone again. Another 20 minutes passed and still no therapist. At this point I got dressed to leave. The male therapist asked to see the receptionist as she was trying to reach a manager. As I waited other patrons were watching and one whispered if I had difficulty paying which was embarrassing as I was the only African American patron in the establishment. The receptionist stated the manager would call.
Upon speaking to the manager Barbara, she provided an offer which did not suite my needs as the experience was traumatic and disappointing. I was even more insulted as the spa did not care about wasting my time, about how the experience made me feel and how it appeared from the outside looking in. Had I been another race, I would not have been ignored for so long and I would not have been offered the valueless offer as a returning client and a client that referred others to the spa.
Skrevet 7. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Michele O
1 bidrag
I went to spa in the valley as I had a gift certificate. I received a gel manicure and was very disappointed. The edges were left all uneven and the polish didn’t cover all of the nail. There was even some polish left on my skin.
Skrevet 14. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Chelsea S
Jackson, WY3 bidrag
I love Spa in the Valley. I love to go to Deenie for an amazing massage. She is such a healer and is able to fix all of my problems and get out all of my knots and kinks and she is able to give a Chakra balance, which really gives you some clarity!! I highly recommend!!
Skrevet 6. desember 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Susan T
Baltimore, MD14 bidrag
Have been there now for my third haircut and have been extremely pleased. When walking into the salon for the first time to make an appointment I was pleasantly surprised by the friendly welcome I received. Happy to say this has continued with my subsequent visits. Many thanks to Laura for her focus and talent in styling a head of thick gray hair with lots of cowlicks. The latest cut is the best!
Skrevet 24. januar 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Paul M
1 bidrag
Alene
My wife finally went to use a gift certificate that our grandchildren bought her having forgotten to use it previously. She was told the gift certificate for $110 had expired and was no longer valid. They kept my grandchildren’s money. Cash is cash. When is it right to take money and not provide a promised service even if the time between payment and redemption is long?? Not only is it unethical, it’s also bad business practice for no real legitimate reason. Honoring an older gift certificate is worth the investment in goodwill and reputation.
Skrevet 16. november 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Chelsea S
2 bidrag
The Spa In The Valley is such a welcoming environment for a day of relaxation. The staff is very friendly and welcoming. I had a wonderful massage with Deenie Hale. She is a Maryland and Nationally Certified Massage Therapist and Fascial Stretch Therapist. With one, 1 hour session she had me completely aligned and feeling great! I highly recommend Deenie for her positive energy and wealth of knowledge pertaining to health and wellness. I will definitely be coming back!
Skrevet 8. september 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

nenano70
Baltimore, MD21 bidrag
Alene
I stumbled upon this spa 2 years ago and come almost every month for a massage now. Chana is beyond amazing, if you’re in the area and want to experience the best massage ever, make an appointment with her!!
Skrevet 22. oktober 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Janine W
10 bidrag
Alene
If you don't mind spending your hard earned money on a business that doesn't care about their patrons returning, then this is the place for you!! Went there with an expired gift card, was told I would receive a call in the morning from the manager. At that point we asked what would be done. One of the receptionists said they usually refund the credit card when the manager reviews the card. Amanda then called me the next day and said "they've had to much gift card embezzlement and that there was nothing they could do for me!' I informed Amanda whom purchased the gift card for me, she then looked it up and confirmed the legitimate purchase. I could understand if I was trying to use a coupon or something after it expired however it was a gift card!! I was also told they couldn't accept it after expiration because of Maryland law, I knew as a former business owner that I have never heard of such a thing so I searched the Consumer Protection Division of Maryland and read "It is also important to note that these terms and conditions may not be changed after the date of purchase or issuance unless the change benefits the consumer." Now, last I knew I was the consumer & Spa in the Valley made the choice NOT to accept the card. I was also told some cockamamy story about how they have to keep paying taxes on my gift card every year. Not only was this unprofessional it was irrelevant as well. Amanda should've just came out and told me point blank that they DO NOT CARE IF I EVER RETURN that would've made more sense. I spent $51 on a haircut, tipped my lovely hair stylist Chloe $20 and my sweet shampoo lady Erica $5. The salon knew exactly what they were doing because my friend who purchased the gift card spent $50 and I also spent 50 plus dollars to get my hair done at a place who doesn't appreciate their clients! What really made me realize this place is off is I wasn't even offered a coupon or percentage off my next service or anything! Zilcho, Nada, Nothing!! I plan on frequenting a salon who appreciates my business and this isn't one of them! The money isn't the issue at this point it is now the principal of the matter.
Skrevet 28. juli 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

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Vanlige spørsmål om Spa in the Valley

Spa in the Valley er åpen:
  • Søn - Søn 10:00 - 18:00
  • Man - Lør 09:00 - 21:00