First, Gilles and Baptiste seemed to be working with us to design a custom trip. But this was done through about 20 emails. We really appreciated it. The trip looked beautiful. They quoted a price, but then said we would have to WIRE them money, because they did not take credit cards. This felt suspicious for a business to not accept credit cards. THEN, Gilles wrote and said they could take the card after all and we could pay the fees in 3 payments. But, we wanted to be clear of the plan, so I consolidated all 20 emails into one iteniary using the details they had given me. I sent them (Gilles) the iteniary as I understood it, including what we would be responsibile for and what the company would be responsible for (asking if it was correct). I also sent them our Amex information. They ghosted me. Finally after two weeks, I wrote them again asking if everything was ok. Gilles wrote back to cancel our trip. I asked for a reason..... .They took offense to our asking for agreement on the iteniary (specicially he said the we "didn't trust them" and therefore they were "closing our folder". I recently wrote with Baptiste and asked him to confirm if this is what happened...I wanted it to be fair and true. He ignored me. I am sure they have to agree, because I have the emails to back this up. I am so glad we didn't wire the money. But,we had been working toward a trip like this for many years. It broke our hearts.
