Hayhu Beach Experience
Hayhu Beach Experience
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5.0
70 anmeldelser
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65
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1
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2
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Ariana
New York City, NY16 bidrag
aug. 2024 • Familie
Fly infested place we got bit by huge flies that look like wasps nonstop it was horrible and I got an allergic reaction all over my legs. We were fighting them off nonstop and couldn’t relax. Definitely don’t recommend. The. Beach was dirty and full of plastics. The food is great but came out cold a bit … otherwise I would say go to mahahual malecón in the village they don’t have this problem.
Skrevet 18. august 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
We are truly sorry you did not enjoy your Hayhu experience.
Unfortunately, as you mentioned, the presence of insects, particularly during the peak summer months, is a common occurrence in tropical environments. Despite our best efforts to control the insect population through regular fumigation, there are times when nature simply prevails. Luckily for everyone this does not always happen.
We are currently experiencing one of the hottest and most humid periods of the year, known as the "dog days of summer." During this time, insect activity tends to increase significantly, and it becomes more difficult to completely eliminate them. You would have had the same problem in other beach clubs down at the malecon and there were even reports of people in the port that had to go to the doctor for allergy pills because of the horseflies. This is a problem that is affecting everyone, including our staff who also has to work dealing with this somedays.
There was barely any no wind on the day of your visit. So that can make it worse.
But we can not control the weather either. And trust me, we wish we could.
However, we want you to know that we are committed to providing a comfortable and enjoyable experience for all of our guests. As a precautionary measure, we send a confirmation email to all guests prior to their visit, informing them of the possibility of encountering insects in a tropical setting. We strongly recommend that guests bring insect repellent to protect themselves. In this email is clearly outlined the potential for insect activity and advised guests to take appropriate precautions against mosquitos or chaquistes (cause it is indeed harder with the horseflies, those are tuff but it is common in tropical weather during summer)
Regarding your comment on the dirty beach.. As you probably saw on the day of your visit, we di clean our beach every day. We clean aprox 60mt of beach front to avoid algae or plastic. We are not able to control the sea currents and the amount of algae that comes ashore but we do our best to keep our space as clean as we possibly can.
The ocean did not have a lot of algae nor plastic in front of the beach club area, we have daily pictures (with dates on it) that can confirm this if you or anyone that is reading this review need to see them.
We do our best to clean as much plastic as we can on beach cleans and also by supporting the foundation Menos plastico es fantastico and the Mares center, both of them are organizations that everyone can support so that we can help the planet.
Once again, please accept our sincerest apologies for any inconvenience caused. We hope that you will consider giving us another opportunity in the future.
December to April are the best months because of the weather, there is more wind, very little insects and practically no seaweed.
Thank you for choosing Hayhu and also for sharing your experience, since this is giving us the opportunity to improve our services and also to raise awarness on the matter.
Skrevet 21. august 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
innerfish
Upland, CA8 bidrag
Amazing experience. So far best beach we’ve been to. This beach excursion with crazy amazing food (skirt steak so good we finished and order another one just because) totally spoiled us. Now we can’t go to any other beach anymore
Skrevet 13. juli 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Scott M
Clovis, CA7 bidrag
Great experience. Amazing staff with great communication from start to finish. Gabriel was in constant contact and was friendly the whole time. Drive was about 20 minutes. The place is quiet and very relaxing. The spaces have plenty of chairs and recliners as well. We picked the 6 person package which included a bathroom and shower. It’s definitely rustic but that’s what we like at the beach. The staff was over the top efficient and took care of every need quickly. No one was without a drink for long that’s for sure. The beach was perfect as you could walk out a pretty good distance with only waist high water. A very relaxing place to unplug and enjoy the beautiful beach. All the drinks were amazing. The lunch was very good and reasonably priced as well. I wish I could remember names specifically because the did an amazing job taking care of us all day. We will definitely be heading back at some point. Thanks again guys for a great day!
Skrevet 29. juni 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Aubrey G
4 bidrag
apr. 2024 • Familie
This was our second time booking Hayhu, and it was just amazing this time as the time we went last year. Other than the long walk out of the port, it is seamless finding your taxi and driving less than 30 minutes to the resort. The resort is stunning and every measure is taken to make it enjoyable. We were given beach chairs and a table for dining (but bring your own towels). We went with our three kids (5, 3, and 1 year old). The water is gentle and shallow enough for them to play. The beach was great and they had hired someone to rake away the seaweed, and they also have beach toys for the kids. My kids also loved the hammocks, swings, and smoothies. The food is amazing, and Freddy and Carlos took amazing care of us the whole time and made sure transportation was there when we were ready to head back to the ship. You will not be disappointed if you choose Hayhu for your shore excursion!
Skrevet 23. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Mike C
Boston, MA2 bidrag
apr. 2024 • Par
I spent the day at Hayhu beach club from the Royal Carribean cruiseport. My fiance had booked it, when i heard we were taking a 20 min taxi ride there ill admit i was a bit nervous of how that would go.
They were EXTREMELY organized, they contacted us immediately on the process. We met our driver Hector right outside of the cruiseport, standing with our names written down on a sign so he was easy to find. He took us there, arrived around 9:30 and it was absolutely beautiful. We had a great relaxing day, enjoying fair priced drinks, hammocks, beach and the great view. It was very clean and private. The manager of Hayhu asked us what time we would like Hector to come back for us, we decided 2:30 would be good. Our same driver as before, Hector arrived at 2:30 on the dot to take us back. It felt very safe, and if i was visiting Costa Maya again i would totally go back to Hayhu. 10/10!
They were EXTREMELY organized, they contacted us immediately on the process. We met our driver Hector right outside of the cruiseport, standing with our names written down on a sign so he was easy to find. He took us there, arrived around 9:30 and it was absolutely beautiful. We had a great relaxing day, enjoying fair priced drinks, hammocks, beach and the great view. It was very clean and private. The manager of Hayhu asked us what time we would like Hector to come back for us, we decided 2:30 would be good. Our same driver as before, Hector arrived at 2:30 on the dot to take us back. It felt very safe, and if i was visiting Costa Maya again i would totally go back to Hayhu. 10/10!
Skrevet 18. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Terri D
1 bidrag
apr. 2024 • Familie
Hayhu VIP beach experience was worth every penny. The only horrible parts were that we had to leave, And finding a way out of Costa Maya Port. My recommendation is to Look up a yt video of how to exit, so you don’t waste time.
It was clean, the food was marvelous. We enjoyed lots of smoothies which were divine. The crew was attentive and personable. The beach was relaxing, and gorgeous. The kids used the kayaks and snorkel gear. We were so sad to leave!
It was clean, the food was marvelous. We enjoyed lots of smoothies which were divine. The crew was attentive and personable. The beach was relaxing, and gorgeous. The kids used the kayaks and snorkel gear. We were so sad to leave!
Skrevet 17. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
KS
Lawrence, KS1 bidrag
Hayhu Beach Club is a quiet, private, relaxing and amazing location to spend your day in Costa Maya.
mar. 2024 • Familie
Our family of 6 rented the VIP deck. The food was amazing. The staff was prompt and attentive. The facilities were clean and inviting. We didn't spend much more than our daily price since Hayhu generally includes a food and drink allowance.
There was some seaweed, but it wasn't an issue and the staff were actively working to keep the beach clean though out our visit. The beach was wonderful and of course the water was inviting you to spend more time in the sun than your current sunburn allows you.
The transfers were easy. Any fears were quickly diminished when we walked past the guard shack and immediately saw our name on a board. The staff was waiting to usher us into a taxi and on the way to our destination. Hayhu pays for the transfer, but we gave a small tip ($5 each way) as a tip to the driver. The drive from the port was about 20 minutes.
We would not hesitate to book another day trip to Hayhu next time we are in Costa Maya! Thank you for the great day!
There was some seaweed, but it wasn't an issue and the staff were actively working to keep the beach clean though out our visit. The beach was wonderful and of course the water was inviting you to spend more time in the sun than your current sunburn allows you.
The transfers were easy. Any fears were quickly diminished when we walked past the guard shack and immediately saw our name on a board. The staff was waiting to usher us into a taxi and on the way to our destination. Hayhu pays for the transfer, but we gave a small tip ($5 each way) as a tip to the driver. The drive from the port was about 20 minutes.
We would not hesitate to book another day trip to Hayhu next time we are in Costa Maya! Thank you for the great day!
Skrevet 29. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Mike T
2 bidrag
feb. 2024 • Familie
Secluded beach break with wonderful views and service.
Getting to the taxi, you must walk through the whole port, exit the port, and continue to walk down the middle of road till you get to the intersection. There you will be met by someone who will check your name and get a taxi for you. As stated, there is no charge for the taxi, but know that they will politely ask for a tip.
After about a 20 min taxi ride you will be dropped off at Hayhu. I was met by one of the employees and was promptly shown to my area in front of the beach. The water was beautiful, and the sand was nice. They have a shower to wash off the sand, bathrooms and changing rooms. Know that you will not be able to use private decks if you choose this option. I should have read the description more closely as I would have paid more to be able to use the private decks.
For lunch, there was no knowledge of my fully paid reservation and/or how much credit I was to receive. I had to pull up the email and they had to contact the owner to verify everything. This was a little inconvenient, but it worked out and my credit was determined as 150 dollars. The food and drinks were wonderfully and beautifully prepared, but it was a little pricey. For 1 lobster tail, 1 fish fillet, 1 skirt steak, 1 bone marrow, 4 empanadas, 1 alcoholic drink, 4 smoothies and 2 waters came out to 225 dollars, not including tip. Thus, my balance was 75 dollars after the 150 dollars in credit. On the other hand, one thing that is awesome is that they use wood, not coal, to grill the meats which makes the food taste fantastic. The wonderful sauces are an exceptional complement to the dishes, giving everything full flavor. This was easily one of my top 3 best meals on my 7-night cruise and I ate at all the specialty restaurants on RCCL.
Overall, my 3 children and I loved our time there and would likely go back again. If you want a more secluded beach experience with wonderful food and service and are willing to pay a bit more for it, I recommend this establishment.
Suggestions: (1) To whomever is overseeing email communications, there needs to be a change in the confirmation as it states that there is a credit amount of 300 dollars, not 150. (2) It would be nice to have someone explain all the amenities and to be asked if we would like any of them. For example, in the description on the website it states that towels are included. But I was not asked if I needed any or where they might be located. If the amenities were shared in the beginning, it would be easier to ask, locate and use, thus creating added value to the guests’ experience.
Getting to the taxi, you must walk through the whole port, exit the port, and continue to walk down the middle of road till you get to the intersection. There you will be met by someone who will check your name and get a taxi for you. As stated, there is no charge for the taxi, but know that they will politely ask for a tip.
After about a 20 min taxi ride you will be dropped off at Hayhu. I was met by one of the employees and was promptly shown to my area in front of the beach. The water was beautiful, and the sand was nice. They have a shower to wash off the sand, bathrooms and changing rooms. Know that you will not be able to use private decks if you choose this option. I should have read the description more closely as I would have paid more to be able to use the private decks.
For lunch, there was no knowledge of my fully paid reservation and/or how much credit I was to receive. I had to pull up the email and they had to contact the owner to verify everything. This was a little inconvenient, but it worked out and my credit was determined as 150 dollars. The food and drinks were wonderfully and beautifully prepared, but it was a little pricey. For 1 lobster tail, 1 fish fillet, 1 skirt steak, 1 bone marrow, 4 empanadas, 1 alcoholic drink, 4 smoothies and 2 waters came out to 225 dollars, not including tip. Thus, my balance was 75 dollars after the 150 dollars in credit. On the other hand, one thing that is awesome is that they use wood, not coal, to grill the meats which makes the food taste fantastic. The wonderful sauces are an exceptional complement to the dishes, giving everything full flavor. This was easily one of my top 3 best meals on my 7-night cruise and I ate at all the specialty restaurants on RCCL.
Overall, my 3 children and I loved our time there and would likely go back again. If you want a more secluded beach experience with wonderful food and service and are willing to pay a bit more for it, I recommend this establishment.
Suggestions: (1) To whomever is overseeing email communications, there needs to be a change in the confirmation as it states that there is a credit amount of 300 dollars, not 150. (2) It would be nice to have someone explain all the amenities and to be asked if we would like any of them. For example, in the description on the website it states that towels are included. But I was not asked if I needed any or where they might be located. If the amenities were shared in the beginning, it would be easier to ask, locate and use, thus creating added value to the guests’ experience.
Skrevet 27. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
platformshooz
Grand Cayman89 bidrag
feb. 2024 • Par
We planned this as an excursion from our cruise on Harmony of the Seas. Hayhu is about 40 minutes from the cruise port. They arranged transport to/from Hayhu. On arrival was pleased to see that it looks just like the photos! Rustic, but luxurious. Bring your own towel. It is in the middle of nowhere. Not much for kids to do except build sand castles. We got a massage on the beach. One hour was $60. They bring in contractors. Food and beverage prices are consistent with US casual dining prices. They do not have any American beers. Hayhu Beach is a delight. I would come back in a heartbeat. Highly recommend!
Skrevet 15. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Raphaele L
3 bidrag
jan. 2024 • Par
The beach is very clean in front of the hotel however ***on each side it's a nightmare**, the beach is not cleaned it looks like a giant open-air trash can 🥴!!
Skrevet 2. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello Docbfree! Yes, you are correct this is the price for the VIP package that comes with transportation included.
Hope you can join us soon.
Best regards
Hayhu team
Skrevet 11. februar 2020
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