Grosvenor Casino Southend

Grosvenor Casino Southend anmeldelser, Southend-on-Sea

Grosvenor Casino Southend
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Eggym
Av Eggym
Great Casino
mai 2022
Vi besøkte dette kasinoet for første gang i går og må si at vi hadde en strålende tid. Personalet ved døren, forhandlerne ved bordene og til og med personalet som brakte drinkene var alle så vennlige. Innredningen inni er veldig fin med alt ganske oppdatert og rent, til og med toalettene. En annen god ting er at det er parkering rett overfor, selv om det ikke er gratis. Nå for oss var en stor bonus at de fortsatt har 1 rulettbord, i motsetning til det andre kasinoet vi hadde vært innom tidligere som bare hadde 5 rulettbord med minimumsinnsats! Bare for små negative ting som vi opplevde. For det første, når du blir medlem, blir du tilbudt en kupong for en gratis drink og deretter en kupong med 10 innsatser. For å få disse trenger du bare å registrere deg på nettappen via en lenke de sender deg. Dette var et mareritt og bare en av oss tre klarte å få det til å fungere. En annen herre vi møtte ved bordet kunne heller ikke få det til å fungere. Og selv personalet kunne ikke finne ut av det. Personalet var vennlig ga oss drikkekupongene uansett, men kunne ikke gi oss 10-kupongen, noe jeg tror var feil. Problemet med registreringen var åpenbart ikke stabens feil, men det ville vært mye bedre om personalet bare ga ut 10-kupongen med drikkekupongen. For det andre, på slutten av vårt besøk stoppet vi i baren for noen drinker. Nå var tjenesten her litt mindre imponerende. Vi bestilte to Jack Daniels Fire (begge doble skudd), men da disse kom var de så åpenbart utvannet. Ikke bare var fargen så blek, de smakte så veldig svakt. Kreditt til damen som serverte oss, etter å ha forklart henne hva som foregikk, erstattet hun dem med ferske som var fine. Men med tanke på at det var hun som tilberedte drinkene første gang, ble hun ikke så overrasket. Totalt sett var disse problemene ikke store, og vi planlegger fortsatt å gå tilbake. Det var en så deilig atmosfære og mye roligere enn de andre, mer maniske kasinoene vi har vært også. Vil definitivt anbefale det.

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149 anmeldelser
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Isyy B
5 bidrag
Par
Really chilled. Not often Casinos are like that. Lovely staff. Particularly at the bar. Good cocktails with decent prices. Food looked ok-quite basic options but fine. Can't comment much as did not eat here.
Really good space/stylish.
Enjoyed it lots.
Skrevet 3. august 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Eggym
Little Hallingbury, UK11 bidrag
We visited this casino for the first time yesterday and have to say we had a brilliant time. The staff at the door, the dealers at the tables and even the the staff bringing round the drinks were all so friendly.

The decor inside is really nice with everything quite up to date and clean, even the toilets.

Another good things is that there is parking directly opposite, although it is not free.

Now for us, a huge bonus was that they still have £1 roulette tables, unlike the other Casino we had popped into earlier who only had £5 minimum bet roulette tables!

Only too minor negative things that we experienced.

Firstly, on becoming a member you are offered a voucher for a free drink and then a £10 bet voucher. In order to get these you just need to register to the online app via a link they send you.

This was a nightmare and only one of the three of us managed to get it to work. Another gentleman we met at the table also could not get it to work. And even the staff could not work it out.

The staff kindly gave us the drinks vouchers anyway, but could not give us the £10 voucher, which I think was wrong.

Obviously the issue with the registration was not the staffs fault, but it would have been much better if the staff just gave out the £10 voucher with the drinks voucher.

Secondly, at the end of our visit we stopped in the bar for some drinks. Now the service here was a little less impressive.

We ordered two Jack Daniels Fire (both double shots) but when these arrived they were so obviously watered down. Not only was the colour so pale, they tasted so very weak.

Credit to the lady serving us, after explaining to her what was going on, she did replace them with fresh ones which were fine. But considering she was the one who prepared the drinks the first time, she did not see too surprised.

Overall these issues were not huge and we still plan to go back. It was such a lovely atmosphere and much calmer than the other, more manic casinos we have been too.

Definitely would recommend it.
Skrevet 8. mai 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Kimberley P
Chesterfield, UK46 bidrag
Having never been in a casino before me and my friend decided to dump the men and have a night in the casino. We were apprehensive at first as never been in one before but right from the moment we entered the service was amazing. The security manager explained how everything worked and took us to the registration counter. We then made our way to the bar before venturing inside into the casino side.
The bar and restaurant area is lovely with good music that isn’t too loud but creates a good atmosphere - you could actually just use these without going into the casino.
We agreed a starting point of £20 each… big spenders 😆😳 and decided to sit at the poker table. The dealer explained the game to us as it went on as must have been beginners luck as I drew straight flush - we’d only gone for the simple bet not the bonuses so missed out on about £400 but we didn’t mind - it was all fun!
The bar staff were also really nice and friendly - on the Friday night we were too late for the main menu but got given the snack menu. The men joined us at this point and they’d had the same friendly experience from the security guard and reception.
We decided to go in the night after to spend the rest of our chips - we were recognised and asked if the ‘gentlemen’ would be joining us later. We also booked into the restaurant and the food was lovely.
I cannot describe how lovely and friendly the staff were but we would definitely go again the next time we visit Southend. Great experience!
Skrevet 25. oktober 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Mia
67 bidrag
Par
Nice casino it’s better than Westcliff one! Balcony looking at fair and beach,
It has very nice food with big portions and a few machines and games to play!
Will visit again and have a membership!
Skrevet 14. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Ian R
Ramsgate, UK52 bidrag
Par
I do frequent a few casinos whilst having mini breaks in the UK, some Grosvenors have really gone down hill over the past 3 years as they have desperately tried to get people through the doors at any cost, I can pleasingly say that Southend is not one of them, it was well staffed, smart uniforms and well maintained. We ate there one evening and the food was fresh nice and very well portioned.
Skrevet 6. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Jan S
Uxbridge, UK33 bidrag
Called here for a meal and a game of Blackjack afterwards. The meal was disappointing and took some while to arrive, despite the fact that not many people were in there. There were only 3 gambling tables available and restricted numbers meant that we had a very long wait.....so we didn't.
Skrevet 6. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

tony_squiggle
Southend-on-Sea, UK56 bidrag
We had a table of 16 booked for our work meal and was seated early as we was all ready the service was very good with 14 drunk blokes food was very good we was looked after by a lovely young lady called Larisa
Skrevet 30. desember 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Alene
I recently visited this casino expecting it to fleece me of all my money

I was greeted by the doorman Andy? I think his name was
Good lad made us feel welcome

Anyway I digress as I arrived James made me feel super welcome and ended up going through having a pint spent my money as I thought I would but anyway came back to see James and got talking

Have to say he’s a credit to the place and definitely deserves a pay rise or a nice tip
Skrevet 19. oktober 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Gracie-Lee J
Rayleigh, UK7 bidrag
Venner
Perfect for a late night drink after work! Night was made by the bouncer Andy, what an absolute gent #nortee
Skrevet 26. august 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your feedback, will make sure Andy receives your lovely comments
Skrevet 27. august 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Steven C
Southend-on-Sea, UK13 bidrag
Andy was funny, Andy is an absolute gent... came after a hard day at miller and carter... Andy made our night great... absolute NAWTEE!
Skrevet 26. august 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your review, we will make sure Andy receives this lovely feedback
Skrevet 27. august 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

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