Ruby Falls
Ruby Falls
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Når systemet oppdager et problem, kan en anmeldelse automatisk avvises, sendes til anmelderen for bekreftelse eller gjennomgås manuelt av teamet vårt av innholdsspesialister. Disse spesialistene jobber døgnet rundt for å opprettholde kvaliteten av anmeldelsene på nettstedet vårt.
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4.0
7 380 anmeldelser
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3 595
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357
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263
Con D
Orlando, FL5 bidrag
nov. 2024 • Familie
It was a nightmare.
These greedy folks put so many people in the elevator that it broke Down
Leaving us 2
300 feet below the surface.
We were down there for five hours
I was so crowded folks were haveing panic attacks,
We paid 25 dollars a person to get get tortured.
We had to escape through another escape tunnel
I would not recommend this hell hole for anyone
We spent over 5 hours in that hell
When we did got out, we asked for our money back
These greedy people told us that we got a see a new tunnel no
One has seen before
They would not give our money back
If you value your life and your family s life
Don’t go to ruby falls
You may not live to tell about it
These greedy folks put so many people in the elevator that it broke Down
Leaving us 2
300 feet below the surface.
We were down there for five hours
I was so crowded folks were haveing panic attacks,
We paid 25 dollars a person to get get tortured.
We had to escape through another escape tunnel
I would not recommend this hell hole for anyone
We spent over 5 hours in that hell
When we did got out, we asked for our money back
These greedy people told us that we got a see a new tunnel no
One has seen before
They would not give our money back
If you value your life and your family s life
Don’t go to ruby falls
You may not live to tell about it
Skrevet 18. november 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for the opportunity to share a brief overview of our safety procedures and to respond to the inaccurate information. Our robust safety protocols help ensure the safety of our guests and team members. There is nothing more important to our team than the safety of our amazing guests and team members.
We’re regret that the basic elevator maintenance occuring while you were on your guided walk to the waterfall caused you to feel anxious as you exited the cave using our alternate exit.
For clarification, the alternate cave exit you referred to as an "escape" in "a new tunnel no one has seen before," is an area of the cavern trail reserved for premium tours and specialty events attended by thousands of guests of all ages (including parents, grandparents and children visiting Santa).
We apologize for the 10-11 minute walk on the paved trail to the alternate cave exit, for time spent boarding the Ruby Falls van shuttle and during the less than one-mile drive back to the park.
Safety protocols also include security cameras. Timestamped security footage and detailed tour logs verify the group with the longest delay returned to the park 34 minutes later than the day’s typical 90-minute Cave Walk using the elevator. While we appreciate that any type of delay on vacation or at home, can feel like time is standing still, we hope it is helpful to know the actual time frame since it is significantly different than the 5 hours included in your review.
The number of guests permitted on each elevator trip is limited and the elevator’s capacity is based on weight. Safety is why a Ruby Falls team member assists guests as they board the elevator, not “greed”. The total weight in the elevator is monitored and measured by computer, preventing the possibility of an overloaded trip. It is important you have accurate information.
We love sharing the beauty of Ruby Falls with guests and are disappointed nature’s incredible miracles underground caused fear. We are truly sorry the 25–34-minute delay you experienced was a “nightmare” (we don’t know which of the four tour groups you were in), and especially that the elevator’s basic maintenance while you toured the cave caused fear. We welcome you to contact us at info1@rubyfalls.com, and hope you continue to explore the wonder of nature.
The Ruby Falls Team
Skrevet 27. november 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
klay36
Roanoke, VA781 bidrag
nov. 2024 • Par
2nd time visiting. Probably been 15 years since last visit. The pros…The walk to the falls is fun. The falls itself is amazing. The cafe area was a nice place to relax after. The gift shop is spacious and very nice. The castle tower view is awesome. The cons….squeezing so many people into the elevator for the ride up and down is unreal. We were packed like sardines. The walk to the falls itself is fun but several times along the way you are stopped to let other tours go by. The passageways are narrow and this is very awkward. The time spent at the falls is very limited. 5-7 minutes only. Our group was very large, 30-40 people, everyone wanting pictures, so time at the falls was very limited. Then whether you’re done or not, the lights go off and you’re escorted back out. This is nothing against the staff, but the attraction itself for wanting to make as much as possible every day. That’s what businesses do, get you in and out as quick as possible, not mad, just saying!
Skrevet 17. november 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thanks for returning to Ruby Falls and taking the time to leave a review! The Cave Walk varies in group size based on the date and time of visit. If you visit again, you may be interested in visiting during a slower time, such as a weekday or taking the early morning tour. For adventures offering more in-depth details, a slower-pace, and extended time at the waterfall, our Specialty Tours, such as the Gentle Walking or History Tour, are another great way to experience the caverns!
Once again, thank you so much for visiting for a second time! We hope you continue to explore Lookout Mountain!
Never stop exploring,
The Ruby Falls Team
Skrevet 18. november 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Cruiser62872897378
1 bidrag
nov. 2024 • Forretning
I'm enraged and so disappointed in Ruby Falls. My baby was planning on going with her middle school 6th grade for her very first field trip. The bus was planning on arriving early until they ran into traffic passing through downtown. Just talked with my baby's teacher. Check in time was at 10:00, at 10:01 they got a call from Ruby saying they were canceling the whole trip because they were "late." The bus was still on route to arrive by 10:07. If our school wasn't filled with black and brown students, I'm sure they wouldn't have no issue with these kids coming in. 147 students planning to attend and you're telling me they didn't allot check in time for all of them?? Ruby Falls is an absolute disgrace.
Skrevet 15. november 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
We sincerely apologize for not getting to share Ruby Falls with your child’s school group last Friday. The school was scheduled for a tour that started promptly at 10 AM. When a large group books a tour with us, we communicate that the bus needs to arrive no later than 30 minutes before their tour start time. This allows them time to park, use the restroom, and check-in before their tour begins. In this case, we asked that the school group arrive by 9:30 AM at the latest.
Unfortunately, because the students were still traveling to Ruby Falls several minutes after 10 AM, we were unable to accommodate them. A large number of guests had already purchased tickets for tours after the 10 AM tour, and we would have had to cancel all of their tickets to make room for the school group.
We did explore the option of rescheduling the students to a later tour, but the only time we could reschedule without canceling the tickets of others wasn’t until 4:00 PM (which we understand was not possible for the students).
Once again, we are deeply sorry that this occurred. Thank you for reaching out and we hope we can reschedule the school for another date. Feel free to contact us at info1@rubyfalls.com with any other questions you may have.
Sincerely, The Ruby Falls Team
Skrevet 18. november 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Robert B
Massanutten, VA395 bidrag
nov. 2024 • Par
We were pleasantly surprised with the quality of this attraction. The tour guide was personable and professional. The area was lovely on a mild fall day
Skrevet 6. november 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thanks for visiting and taking the time to leave a review, Robert! We are so glad to share the beauty of Ruby Falls and Lookout Mountain with you.
Never stop exploring,
The Ruby Falls Team
Skrevet 12. november 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Realist L
8 bidrag
nov. 2024 • Alene
I’m having a difficult time deciding whether or not this tour was worth it, but I’m leaning towards not at all. Yes the waterfall is nice to see, but that was the only good part of the tour. You get stuffed on an elevator then have to stand in a cramped room of the cave waiting for everyone to have their pictures taken. The tour group is WAY too large! If I’m paying $30 for a tour with a tour guide, I expect not to be so cramped and not even be able to hear a word the guide says.
You walk through the tour so fast, there’s no time to appreciate the cave itself and the passages are very cramped and you have to stop every 5-10minutes to allow another group of 40 people to walk by. If you go with a group that has a lot of kids, good luck. Parents do not make their children behave in public; so if you don’t enjoy kids literally bouncing off the cave walls and squealing and running into you and stepping on the back of your feet, this will be a miserable experience for you too.
You walk through the tour so fast, there’s no time to appreciate the cave itself and the passages are very cramped and you have to stop every 5-10minutes to allow another group of 40 people to walk by. If you go with a group that has a lot of kids, good luck. Parents do not make their children behave in public; so if you don’t enjoy kids literally bouncing off the cave walls and squealing and running into you and stepping on the back of your feet, this will be a miserable experience for you too.
Skrevet 2. november 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
We are sorry you did not enjoy your Ruby Falls experience. We do appreciate you allowing us to share Ruby Falls and the cavern with you. We hope you continue to explore the region's abundance of natural treasures!
Again, we apologize that the Cave Walk did not provide the experience you were looking for.
Never stop exploring,
The Ruby Falls Team
Skrevet 4. november 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
CindyMcN
Charlotte, NC284 bidrag
okt. 2024 • Venner
This was a wonderful experience with so much history and beauty. I will say it is quite a walk back to the falls (about a 1/2 mile) but it is worth it. The walk is uneven at times and a little narrow. Our guide was terrific! Wear comfy clothes and definitely good, comfy walking shoes.
Skrevet 1. november 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thanks so much, Cindy for taking the time to leave a review! The paved cavern trail is uneven and can be slippery at times, and the walk through the caverns, to the waterfall and back, is approximately one mile in length. Wearing sturdy shoes is great advice!
Thanks again for including Ruby Falls as part of your day's adventures! We hope you continue to explore the region's abundance of natural treasures.
Never stop exploring, The Ruby Falls Team
Skrevet 4. november 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
peglegtraveler
Troy, MI433 bidrag
okt. 2024 • Par
It could have been better if the guide had a microphone so everyone in the group could hear the commentary. It was very frustrating to be near the back and know you were missing interesting information. Other guides had microphones so I don’t know why ours didn’t, but I would have given it 5 stars if I could have heard what was being said. We’ve been to Carlsbad Caverns which are really amazing, so I was a little worried this would seem lame in comparison. It is very different and worth a visit.
Skrevet 30. oktober 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for choosing Ruby Falls to be a part of your day's adventures. We are sorry to hear of your experience and appreciate your feedback as we are always trying to make our experiences better! There are several designated stops along the cavern trail where guides can use microphones. While we strive to ensure everyone can hear their guide at all times, it is difficult due to the narrow cavern trail.
Once again, we are sorry that you did not have a 5-star experience, and we hope you continue to explore the subterranean world as each cave is unique!
Never stop exploring,
The Ruby Falls Team
Skrevet 1. november 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Yaron R
2 bidrag
okt. 2024 • Alene
The real attraction here is neither the cave nor the waterfall, but the tour guides. My tour guide, Lucas, really made this experience memorable! I really enjoyed his guidance much more than the cave or the waterfall themselves.
Skrevet 30. oktober 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thanks for taking the time to leave a review, Yaron! Our guides work hard for each tour to be welcoming, educational, and entertaining. We will be sure to let Lucas know how much you enjoyed your cave adventure!
Never stop exploring,
The Ruby Falls Team
Skrevet 1. november 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
rockstar89
Pegram, TN907 bidrag
okt. 2024 • Par
Don’t expect just a ton of nature and etc it’s very commercial. That said it’s pretty neat. It .*is* a lot of walking and a tight squeeze at times. It’s cool in the cave, but I was sweating by the time we were done. All in all, takes about a little over an hour. Will I return? Probably not, but one of those things where I’m glad I did it once.
Skrevet 25. oktober 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thanks for visiting and for letting us share the beauty underground with you! The paved cavern trail is about one mile in length so sturdy walking shoes are definitely recommended! Once again, thanks for choosing Ruby Falls and we hope you continue to explore nature wherever you travel.
Never stop exploring,
The Ruby Falls Team
Skrevet 29. oktober 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
grinch4
Newark, OH264 bidrag
okt. 2024 • Alene
Went on a Friday morning without reservations. Only waited 30 minutes. It was an nice experience that lasted 90 minutes. The fall had a great volume/flow to it. Everyone was super friendly.
Skrevet 25. oktober 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thanks for visiting! During busier times, we often sell out many tours in a row. We are glad you did not have to wait long and that you enjoyed your experience! We hope you continue to explore nature wherever you travel.
Never stop exploring,
The Ruby Falls Team
Skrevet 29. oktober 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
According to RideTheIncline. com, "Daily except Thanksgiving Day and Christmas Day. Hours are Monday-Friday 9:00am-6:00 pm, Weekends 9:00am-7:00pm. The last car leaves 40 minutes before close."
Skrevet 8. mars 2024
How intense is the walking is their places to rest my grandma really wants to go but she can’t walk very long/gets out of breath easily
Skrevet 18. juli 2023
The walking is not very intense but it is quite a walk. There isn’t very many places to stop and rest along the way. There are some narrow walkways as well as a few stairs. I would not recommend it for her.
Skrevet 20. juli 2023
Can you purchase Ruby Falls and Rock City Combo Tickets? If so what is adult price and child price with ages please? Thank you
Skrevet 5. juli 2023
They are their own ticket purchases as they are actually at different locations :) You can purchase all the tickets on the same website but not as a package from my undrestanding.
Skrevet 6. juli 2023
I’m sorry I can’t answer this question. I bought my tickets at the counter.
Skrevet 17. januar 2022
Need help with my upcoming road trip to GA/ TN. We are starting going to Stone Mountain, then driving over to Lookout Mtn. What I need to know is can I do Ruby Falls, Rock City, incline and see the 7 states in one day? Which side is prettier with views the GA or TN? I looked online and it said Rock City was on the GA side but Ruby Falls on the TN side......due to Covid we have to pre buy tickets so I needed some insight. Thank you!!!
Skrevet 17. september 2021
I was just there with my family in August. We pre bought out tickets for Ruby Falls for a morning time slot and went to Rick City afterwards. We had plenty of time to do both.
Skrevet 19. september 2021
Rajnikant P
Lakeland, Florida
Me and my wife traveling to Ruby fall with another couple. I have a “senior life time Pass”
Is it accepted?
Skrevet 18. juli 2021
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