The Marine Hotel Spa

The Marine Hotel Spa anmeldelser, Troon

The Marine Hotel Spa
4
Hva folk sier
LadyAK
Av LadyAK
Ok but needs updating
apr. 2014
Dro med en venn har kjøpt en itison tilbud for et spa dag for to personer som inkluderte to behandlinger, bruk av fritidstilbud og lunsj i de to fett Damer restaurant. De ansatte var innbydende ved innsjekking og fikk vår behandlingstid, og lunsj reservasjoner koordinerte. Vi hadde aldri vært før, men vi ble tatt ned til døren til damene omkledningsrom, men piken bare pekte ut til en dør på slutten av gangen og sa at badekåper og tøfler var tilgjengelig i avslapningsrommet. Avslapningsrom var faktisk et par særpregede sofaer med kaster over dem og spise type bord med stoler rundt det. Ingenting var særlig behagelig. Det skiftende rom, basseng, badstue, dampbad og boblebad var rene, men generelt, innredningen er svært utdatert og slitent og kunne trengt en oppgradering. Det finnes solsenger rundt bassenget som strekker seg ut og avslappende men det var bare en begrenset periode av fred og ro som aquarobics startet opp med høy musikk og en svært høy instruktør skriker instruksjoner i klassen. Imidlertid er det flott utsikt over golfbanen og stranden som Windows går helt ned til bakkenivå. behandlingene selv var veldig bra og terapeutene veldig hyggelig, selv om begge av oss fikk våre behandlinger i samme rom. Det var ment som et dobbeltrom da det var rikelig med plass til å få plass til to senger, men jeg vet at ikke alle liker å dele et rom. Den behandlingsrom er svært moderne stil og har helt klart vært refurbed. Var god til prisen for en itison tilbud, men vil ikke betale full pris for det var på tilbud.

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4.0
141 anmeldelser
Ypperlig
52
Svært bra
41
Gjennomsnittlig
28
Dårlig
14
Forferdelig
6

Gary D
Dunfermline, UK8 bidrag
Weekend Wedding Anniversary
nov. 2021 • Par
I booked this hotel as a wedding anniversary weekend. Could not fault the hotel ,service , food or spa. I booked in for three nights in one of there suites as a dinner b and b package. I also ordered some bubbles and flowers for my wife for when we arrived.
Check in was smooth, very friendly and welcoming staff.
The room was clean, with terrific views across the golf course to the sea. The bottle of bubbly was sent to the room shortly after check in , along with wonderful flowers and some cakes.
We had dinner in the hotel for all three nights of the stay and found the food very tasty and wonderfully presented.
We used the spa at the hotel and we both had massages booked, again really nice facilities and massages were good and well priced. In fact my wife booked another massage for the Monday morning before we left.
We also booked a high tea to treat my Aunt and Uncle who stay at Troon. Again food was good and both my relatives loved the experience.
We found the staff at the hotel friendly and very helpful.
Overall a great stay and we will book here again.
Skrevet 21. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

ScottsHols
Kent,UK14 bidrag
Lovely meal
okt. 2021
Went for lunch for a second time in the Arran lounge as the first meal was so well cooked that I thought it must of been a one off. It wasn’t. Steak was cooked to perfection and the staff were very friendly and professional. A delight. Only minor point was the peppercorn sauce could have been made creamy, but personal opinion.
Skrevet 28. oktober 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Amanda M
2 bidrag
Surprise ruined!
okt. 2021 • Par
bought my friends a night here as their wedding gift..had been in contact months in advance up until week before! I had bought afternoon tea, fb package and also a celebration package ( flowers, a drink and chocolate 55pound extra) total 263 which should have been in the room for them arriving! My friend sent me a video of the room which was amazing, there was flowers with no card and nothing else. I made the joke to my friend about drinking her drinks and eating the chocolates to which she responded there wasn’t any in the room..she just assumed flowers were from me although no card! She told me when she checked in and when asked why they were there she explained it was a wedding gift and due to this was given a voucher for a drink at the bar. I called up immediately and expressed my dissatisfaction that my celebration package was not done and found it really disappointing,especially the fact it was half done with flowers and no card! I was given an apology but straight away my surprise was ruined..I got put on hold and when Nicole came back on I found she had a bit of attitude when she told me they had been given a drinks voucher..to which I explained that was nothing to do with me and that wasn’t part of my package!! So I was baffled as to why that was brought up! I was offered a refund on my drinks and chocolate which frankly I found insulting as the money wasn’t the issue..it was the fact that this was a gift and was trying to make it as special as possible me but due to incompetency was ruined! I was offered for them to have a glass of bubbly with dinner or a bottle sent to the room which I choose the bottle and my friend told me they were given an extra drink at the bar. I emailed to check when the bottle would be taken and was told ASAP.. it did arrive thankfully but even what I had wanted written on the card was still not what I asked for!! To be honest when I phoned up to pay it was Nicole I spoke to, I said the amount which was due and at first couldn’t not find the extras I had put on, at that initial point I was a bit worried but Nicole reassured me they had all the details that I had ordered! The fact I was in constant contact through stating exactly what I wanted but In the end was not followed through correctly and to me just ruined my surprise for my friends! The fact I bought extras and not like it was a cheap gift either!
Skrevet 25. oktober 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

DanSermon
Tarporley, UK33 bidrag
Great golfing trip!
okt. 2021 • Venner
Excellent location, extremely friendly and welcoming staff, great food and drink. The room itself wasn’t in perfect condition but it was fine for what we needed. The view over the course was lovely though.
We played Prestwick GC on the first day, Royal Troon GC on the second day. Blessed with good golf courses in this area.
We decided to eat in the hotel in the evening, we did take a walk into Troon but couldn’t find anywhere suitable or open to eat/drink.
Skrevet 12. oktober 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

shellym13
Glasgow, UK125 bidrag
Fantastic spa day....
Fantastic spa day! Both treatments were amazing and our time in the steam room, jacuzzi and pool was amazing. We both had soup and chicken Kiev for lunch and both were delicious, with a stunning view out to the golf course and beach.
All the amazing staff from the reception to the spa then the restaurant were so professional and helpful. 10/10 xxx
Tips:Remember a pound coin for your locker!
Skrevet 24. mai 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Jill
Glasgow, UK6 bidrag
Great hotel
nov. 2020 • Venner
Stayed on Saturday 14th November with my friend we both had a fantastic stay , staff were so friendly Rachel on reception was very helpful and so welcoming,lovely gesture of birthday plate in room , Spa experience was amazing totally relaxed atmosphere and massages were spot on , looking forward to visiting again
Skrevet 16. november 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

lozzar10
Glasgow, UK36 bidrag
Very poor customer service
aug. 2020
Very poor customer service. Booked a treatment as a treat for my mum for her 80th birthday as we were going to be in the area that day.Booking taken by, not one but 2 different people ( due to lack of communication from the spa team).Just been contacted to say that they will now have to cancel the booking as the spa has to be available for the exclusive use of ladies at a golf tournament.Surely you must have known this when the booking was taken as there was only one day between calls!!
Please respect all of your customers.
Skrevet 8. august 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Anne
Hamilton, UK48 bidrag
Restaurant visit only
feb. 2020
3 sisters and wee Mammy has afternoon tea here. Lovely lovely staff, very impressed. Afternoon tea... I would highly recommend
Skrevet 15. februar 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Mags B
East Kilbride, UK563 bidrag
Fantastic Spa Day
Got a voucher from Itison for a "Spa day for two with 2 Elemis treatments each, 2 course lunch with a glass of Prosecco, 2 hours full leisure access plus use of robes & slippers"

Firstly we arrived and booked in and were taken to the restaurant for our lunch. I have been on many spa days and this lunch was exceptional. It was like Christmas dinner all over again. The portion sizes were generous and it was cooked perfectly. I had the Pate followed by Balmoral Chicken and was completely stuffed after it all!

We waddled into the spa to use the facilities and were provided with our robes, towel and slippers. Spent a relaxing time enjoying the usual pool, sauna, steam room and jacuzzi and then went for our treatments. I had a some allergy problems at the time and the girl was very helpful and accommodated all my requests. Her facial and massage were 5 stars and I left feeling like a new woman!!

There are refurbishment works with scaffolding etc which didn't affect us at all. Shows they are keeping the place maintained to a high standard. Our day was very enjoyable and I would highly recommend it.
Skrevet 11. januar 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Ali5onB
Glasgow, UK69 bidrag
Pre Christmas Spa Break
Visited with a group of 3 friends for a pre Christmas spa break and absolutely no complaints from check-in, friendly staff, spa treatments, food & drink and party night!
We had booked to arrive Saturday morning for spa treatments and afternoon tea, overnight stay plus the festive party night package. On arrival (11.15am) we headed to reception to drop off our bags and were met with very friendly and helpful reception staff who were happy to arrange for the concierge to collect and keep our bags whilst we enjoyed our spa day. At this point Housekeeping stepped in and said they had our rooms ready! Our rooms were twin rooms on the second floor. Rooms were good sized, well equipped and very clean although we were on the side with the scaffolding so we did have workmen coming and going but this wasn't an issue for us as we were heading to the spa for the day.
On arrival at the spa / leisure centre, we were again met with very friendly and helpful staff. We had pre-booked for 2 treatments plus afternoon tea - robes and slippers were included. Changing facilities were clean and ample lockers (£1 deposit required).
Afternoon Tea was a lovely affair served in the restaurant with a lovely sea view and we enjoyed a good selection of sandwiches, cakes and scones, a glass of fizz plus as much tea/coffee as we could manage!
The party night was excellent, the tables were beautifully decorated, food was good and served hot and there was a great party atmosphere.
Overnight stay - the bed was VERY comfortable, tea and coffee provided in room which was lovely to be able to make a cuppa before bed plus good selection of high quality toiletries in the bathroom. One thing I noticed was the lack of noise from corridor / neighbours - usually (especially party night breaks) there can be quite a lot of disturbance (previous hotels) but not here, didn't hear a peep all night!
Breakfast was excellent - a buffet style with eggs made to order. Lots of selection to suit all tastes and constantly replenished so it was always hot.
Overall couldn't fault our stay and looking forward to returning at some point once the refurbishment is complete :)
Skrevet 3. januar 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

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