Mercure Manchester Norton Grange Hotel Spa

Mercure Manchester Norton Grange Hotel Spa anmeldelser, Rochdale

Mercure Manchester Norton Grange Hotel Spa

Mercure Manchester Norton Grange Hotel Spa
4.5

4.5
228 anmeldelser
Ypperlig
158
Svært bra
29
Gjennomsnittlig
13
Dårlig
7
Forferdelig
21

SteveLeeds99
Leeds, UK5 bidrag
Bad Customer Service.
I have been trying to book a Spa day and treatments for my partner and daughter for the last 4 days. I did manage to get through to someone after making about 7 calls over the last 4 days however the person I spoke to couldn't help me and suggested I called back on Monday, i.e. today. So I have tried to get through to somebody 3 times today but whatever path I take on the telephone system just takes me to voicemail saying the mailbox is full . This place is all about relaxing but all I am now is frustrated. I just want to book and pay. I am left no choice other than to start the exercise of looking for another Spa. If they can't pick up the phone then I expect this reflects how they managed the hotel in general, probably worth avoiding as per the previous persons customer service review.
Skrevet 30. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

sarah L O
Brighouse, UK9 bidrag
Lovely welcoming staff
aug. 2021 • Alene
I recently joined the Spa Naturel gym ( fab deal if you paid for 12 months) I have to admit I was quite nervous about joining as I haven’t been in a gym for a while, and being in my fifties i was worried about using the equipment ! I needn’t have worried at all, as the reception staff made me feel so welcome and put me at ease straight away ! I got chatting to a lovely girl called Megan and I said I felt like I didn’t really know what I was doing and just going from machine to machine ( I also had a knee replacement a couple of years ago and didn’t want to aggravate it) she took the time out to make me a plan, she went through all the different exercises and made sure my knee would be ok, this made all the difference as I new this plan was taylor made for me ! The rest of the spar is so nice, it has a lovely pool, sauna, steam room, ice room and jacuzzi! It’s clean and well maintained! I can honestly recommend it and think it’s the best money I have spent in a while.
Skrevet 8. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

KS
4 bidrag
Don't waste your money - stay at the Premier Inn
jul. 2021
We were provided with clean rooms and the staff were generally polite. However, it is not worth the prices they are charging. One of our rooms was not ready on arrival (2 hours after check in) and they had not even started preparing it. Parts of the room were tired, the road was quite noisy, the bathroom had large leak stains on the ceiling and I was woken up every night by guests returning to their rooms. Breakfast service was shambolic and the food was mediocre at best with little or no healthy options. I had stayed in a Premier Inn the night before and I wish I had remained there. I do not recommend this hotel based on the price they are charging.
Skrevet 7. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Better value at premier inn
jul. 2021 • Alene
Overpriced food horrendous where they are they coming from overated over priced bar very noisy room next to rd
Skrevet 31. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Suzanne1009
Manchester, UK21 bidrag
PARKING FINE FOR £60 - spent £300 on spa!!! That’s not right
jun. 2021 • Alene
Popped in for 10 mins to arrange and pay for a spa visit. Got a £60 fine for parking!!! Beware- nothing to do with the hotel ‘apparently’ all the responsibility of the parking firm.
Skrevet 30. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

cath612017
Manchester, UK6 bidrag
disabled room
jul. 2021
We visited the hotel for a wedding staff were very nice and polite no faults there, food was fab.

The problem i had was the disable room, it must be the worst room in the hotel
no daylight in the room, window was covered up ..
the toilet and the sink was to close to each other, the shower floor was little slippy for me.
if you want to book this room please ask hotel for photos first.
This room needs to be updated, so do a few things in the hotel.
Skrevet 7. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Paul Janes
2 bidrag
A home from home
jun. 2021 • Forretning
All the staff where great you couldn’t ask for better, the service was excellent Natasha and remi two lovely bar staff went out of there way to make sure everyone was served with a smile. The food was great one young lady served us are food she was so professional I wish her all the best .The rooms where spotless overall the best hotel I have stayed in
Skrevet 1. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Tina clarke
1 bidrag
Relaxing break
jun. 2021 • Venner
Me and my girlfriend's stayed overnight and had a spa day. The hotel room was spotless. There was a lady there called Magda she couldn't do enough for us, lovely and polite. I had a massage off Tammy, best massage I've ever had. The food is nice good choice and the hotel is very covid friendly, would definitely recommend and stay again.
Skrevet 1. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Shamaila R
4 bidrag
Spa
Me & my friends booked for the treatment & spa package today. We arrived prior 15 mins as said via email at the spa. Upon arrival we did not have any masks as we forgot to bring them. This was not an issue as they got provided & paid for at the hotel. During our check in, we filled forms, while doing this the receptionist at the spa could of arranged for masks to be brought from the main reception to her reception area. Forms have now been handed in, while handing them in the receptionist said bear with me while i deal with other customers, bearing in mind our treatments are booked in for 12pm, we were now at 11.55am, once she dealt with her previous customers now we had to pay & get our masks, masks were not brought forward to her desk, so waited for them, then there was no change, then whatever she had she gave me & it was a £1 less, which i said its fine il collect at the end of my spa time. Its now 12pm, she’s asked if we know our way around, i said yes as i have been before, so we made our way through to the changing rooms & got changed. Its now 12.10pm the receptionist has walked in & said the therapist is waiting for us upstairs & we now have less treatment time, hearing this has upset us as we were not told or called by any therapist, the receptionist job was to alert us to make our way straight upstairs for our treatments, we could of got changed after our treatments. So before we made our way up, i had told her my other friend is booked in for 12.30pm for her treatment she has made her way to the hot tub, do alert her to wait upstairs too for her to be called for her treatment. She said fine, but ignored simple instructions as she did not alert her either or give her these instructions. So we only each had 15mins of our treatments, because of the lack of customer service & ignorance by the receptionist. This issue had been taken up with the manager at the end of our spa day who had already received our complaints from the spa receptionist, clearly he had already made his mind up & had said its not the receptionist job to alert you or to show you around where the treatment rooms are located or to notify the times of your treatments & said we are lying about the whole issue. I found his behaviour towards us totally ignorant & disgusting. I have been here previously & never have i experienced such appalling customer service. The receptionist needs further training in her customer service skills & the manager needs to be replaced as they clearly can’t run a hotel or multitask. Oh the best bit, we were told not to come back ever again by the hotel manager, which we happily won’t be in the future. The whole experience was a nightmare from the beginning to the end of being told to get out.
Skrevet 26. mai 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Lyns91
Manchester, UK4 bidrag
Spa Day
Had an excellent spa day, even with some restrictions on services it was a great relaxing experience, and a lively afternoon tea to take away as we couldnt eat inside.
Very Covid safe. Highly recommended. Tammy was a great therapist. We will be back...
Skrevet 10. mai 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

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