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Marriott's Custom House
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Marriott's Custom House

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Marriott's Custom House
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4.5
161 anmeldelser
Ypperlig
117
Svært bra
34
Gjennomsnittlig
6
DÃ¥rlig
2
Forferdelig
2
Todd V
1 bidrag
Observation deck reservation
mai 2023 • Alene
To clarify, there are only 8 reservations per day allowed and they book up well in advance for the summer. The 48h is the minimum notice to call the front desk.I called May 29, 2023 - and they were booked up for all of June 2023 already…. Good luck! It’s such a shame they limit it as much as they do.
Skrevet 28. mai 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Sean F
1 bidrag
Fantastic service
mar. 2023 • Alene
Huge thanks to Sean M! He was incredibly friendly in our interaction and was able to schedule an amazing outdoor 360 tour of the top of the Clocktower for me and my family. He even gave me his card so that I could confirm how many of us we’re going to attend.

Five stars to Sean, but I do wish that the Marriott would be more considerate to the public, and allow more visits. My understanding is that when the building was sold to Marriott, they agreed that they would allow public visitation. I think they are following the letter of the law, but not necessarily the spirit. It's a shame that this amazing, beautiful piece of Boston history is so difficult to access.
Skrevet 17. mars 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Sail4
VT41 bidrag
The Custom House is a great place to stay and enjoy Boston!
feb. 2023 • Par
We stayed in The Custom House as part The Marriott Pulse Hotel. It was our third stay and it remains an excellent option for downtown Boston. The staff are all very helpful and welcoming, from the front desk to maintenance everyone is so friendly — they made us feel at home and cared for. We come for a week and enjoy all that Boston has to offer. Parking our car at Post Office square (a short walk back) over the weekend and then early Monday we drive out to Wonderland in Revere, it is a clean quick T ride home to the Aquarium stop on the Blue line. Very easy & very inexpensive covered parking compared to valet or the city garages!
Skrevet 6. mars 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
BZLarson
1 bidrag
A real disappointment - don't trust phone reservations
okt. 2022
This was a real disappointment... we had reserved a Sunday tour of the Custom House Tower nearly 2 months in advance, only to arrive and find that Marriott (which now occupies the building and runs the tours) had lost our reservation. They had us wait a full 30 minutes to see if there were any no-shows, and then told us that they could not accommodate us. Advance reservations are made by phone -- I am kicking myself for not calling back to confirm or demanding an e-mail confirmation from the start (I had asked and was told that they didn't do that, and that it wasn't necessary). I typically think of Marriott as a highly trustworthy company. Our trust was obviously misplaced this time - we lost 2 hours of transit time, my son left his job early so that we could get there in time, and we ended up paying $28 in parking, all for nothing. I'm sure it's a lovely tour, but be sure to call in advance to re-confirm reservation, and ideally get it in writing.
Skrevet 30. oktober 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
ilianalopez728
1 bidrag
Beautiful Hotel needs better security at the observation deck
jul. 2022 • Familie
Beautiful hotel that is centrally located but lacking security. The hotel is perfect for families, especially those with young children. Lacking security with the observation deck. A large group of locals camped out on the observation deck during the July Harborfest fireworks, selfishly taking up all available space that is meant for hotel guest to enjoy the fireworks.
Skrevet 18. september 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Ron B
Silverton, OR5 bidrag
Tremendous!
jul. 2022
Tremendous views and amenities. The staff was first-rate--extremely friendly and helpful--Joseph Louis (the bell captain) was gracious and kind beyond belief. Also, for some reason our door stuck, and security couldn't get it open, and sent for an engineer. All this took less than five minutes, and Leah at the front desk sent up wine, candies, and toffee to make up for our inconvenience. We weren't inconvenienced, understanding that life happens while we're busy making other plans.
Skrevet 30. juli 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
MisterR1985
Tahlequah, OK364 bidrag
June stay 2022.
jun. 2022
Return visit to Marriott Custom House. Love the location. Accommodations nice. Easy to get around historic Boston.
Skrevet 16. juni 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Terry I
Starke, FL22 bidrag
Marriott Pulse at Custom House
apr. 2022
What a real treat to stay at this historical hotel. It’s in a perfect location near most historical sights within walking distance.
They provided such great tours and activities for their guest.
The employees are always so helpful in every way. We will certainly come back to this hotel. Thank you to all employees of Marriott Pulse at the Custom House
Skrevet 26. april 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Daniel F
Bainbridge Island, WA144 bidrag
Best location and VERY comfortable stay
okt. 2021 • Par
Boston Marriott
Traded into a unit for a week using II, Marriott 2 week TS owners.
Pros: Great location. Walkable to everything and block from Aquarium T subway if you prefer public transportation. 10 min Uber from airport in good traffic.
Excellent staff. Everyone friendly, greeted you with a smile.
Enjoyed several activities which were fun and well organized, missed several we wanted to attend.
I think every room has some view. We were on floor 12 and faced the city. Rooms were smaller than most Marriott TS 1 BR but didn’t spend much time here as we wanted to see and experience Boston. Excellent tower view overlooking the city. Great place for cocktails or just relaxing after a full day.
Cons: Smaller room, efficiency kitchen meaning microwave, sink, small refrigerator. Place setting for 4.

On-site lounge, free morning coffee and tea, payed cold breakfast if desired. We bought our own supplies as several small grocery stores nearby.

Worth the trade, may come back! Boston is great.
Skrevet 2. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Destination519576
East Greenbush, New York9 bidrag
A great place to see the new Boston
aug. 2021 • Par
We’ve tried for years to book the Custom House with our timeshare program. We had the foresight to check last January. The location could not be better. Out one door to Quincy Market. Straight across to the Aquarium, the North End and the Boston Wharf. Out the other side to the Seaport area. The one bedroom suite was perfect to get away from home to rest and sightsee. Very comfortable with two exceptions. The couch and sleeper in it is not comfortable. But that seems what Marriott does. Why??? Also the TV cable system is annoying because there’s no effective guide. Again, why!! The best part is the 26th floor observation deck. A great place to hang out and watch the city and bay, any time of day.
Skrevet 29. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
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