Kilolani Spa at Grand Wailea
Kilolani Spa at Grand Wailea
4.5
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4.5
4,5 av 5 bobler456 anmeldelser
Ypperlig
321
Svært bra
68
Gjennomsnittlig
37
Dårlig
19
Forferdelig
11

Jessica B
1 bidrag
5,0 av 5 bobler
mar. 2024 • Alene
Loved my spa experience - had the most amazing massage and facial as a 40th birthday gift to myself. Facility is gorgeous & therapists made the experience feel super special.
Skrevet 22. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Dear Jessica, Firstly, we hope you had an amazing 40th birthday. Thank you for all of your kind comments and for choosing to stay at Kilolani Spa at Grand Wailea. We are so happy to hear you thoroughly enjoyed our friendly services and amenities. We look forward to your next visit. Thank you again for your review.
Skrevet 25. mars 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Edna C
2 bidrag
5,0 av 5 bobler
mar. 2024 • Familie
Outstanding Spa that offers very unique options to relax and selfcare. My massage was the best I have ever had. I was very impress with the salt water pool, Hammam room along with the meditation room!!
Skrevet 15. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Dear Edna, We are delighted you had the chance to join us recently to relax and rejuvenate. Thank you for your perfect rating and for highlighting the expertise displayed by our massage therapist, as well as our wonderful amenities. It was truly a pleasure having you here, and we hope you return soon.
Skrevet 18. mars 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Saul_Sarmiento
Miami, FL5 bidrag
5,0 av 5 bobler
mar. 2024 • Familie
What a great experience I had at Kilolani Spa. I visited them last week, the amenities alone are worth visiting this lovely spa. The have a wet/dry treatment areas which are so good for you. I had massage with Suki, she was great, as my comfort was her number priority. For sure I will be back when I’m in Maui.
Skrevet 13. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Alexis M
1 bidrag
5,0 av 5 bobler
apr. 2023 • Par
My husband and I booked a couples massage while on our honeymoon and it was by far one of the best massages we’ve ever had. We tried their signature massage the Helu Po and it was truly memorable. Hope to get back here one day soon!
Skrevet 13. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Kris C
2 bidrag
1,0 av 5 bobler
mar. 2024 • Alene
With less than 24 hours before my scheduled appointment, I received a text saying my appointment had been cancelled. When I went to call to see what happened, the spa is closed and no one can talk to me. I would suggest avoiding this spa as they seem to not have any management culpability
Skrevet 2. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Dear Kris, Thank you very much for reaching out and sharing your comments, as it gives us the opportunity to clear up any misunderstandings. We do sincerely apologize for having to contact you to discuss amending your reservation when we unexpectedly had to shift a team member's schedule. It was our pleasure to offer a complimentary Infrared Halotherapy Sauna session, as we understand the disappointment and frustration when these situations occur. Our team was pleased we could secure a new timeslot for your intended appointment 45 minutes after your initially scheduled start time. It is always our goal to provide courteous and professional service and to find prompt resolutions should any concerns arise. We apologize for any disappointment with how this unexpected situation was handled and we do hope for the chance to change your perceptions in the future.
Skrevet 18. mars 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Lillagubben666
La Jolla, CA7 bidrag
2,0 av 5 bobler
jun. 2021
Booked a massage for myself, my daughter, and a facial for my teenager. Treatments were close to $200. You spend very little time in a waiting room. Then you are escorted to a hotel room with a massage table. Hawaiian music is playing through a portable speaker. Based on the website, I was expecting more of a "spa" experience with pools, exfoliation, maybe some relaxing time afterwards. Nope. Not even allowed to shower. You are rushed at the end to leave, but honestly there was no where to go, as the staff makes sure you hustle out.

In the end, the massage was nice but I felt as though a bait and switch. I wish I'd been informed that they weren't providing a high level of facilities for the cost.
Skrevet 21. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

1,0 av 5 bobler
jul. 2021 • Alene
This is hard for me to write…I don’t leave negative reviews; in fact this may be my first. But I was thoroughly disappointed this morning after months of anticipation, and I can’t just get over it. I just want to write this review so others may be spared the same mistake.
As I mentioned, I booked my treatment (the tropical revitalization) months ago. When I booked I asked about the terme, which is the water portion of the spa, and was told that it was possible they would be reopened dependent on the Covid situation, but obviously nobody knew. Since the terme was a big part of the experience, I thought it was odd that prices were not discounted to reflect the drastic cut in amenities, but alas, I booked anyway and kept my fingers crossed.
Fast forward to today. I was instructed not to check in at the spa, but at a new location named Maholu or something like that. I and two other gentleman were searching around aimlessly for check in. After several minutes, we finally asked somebody, and were told check-in was inside the tiny retail location to the left. After months of anticipating a spa experienced ranked as one of the best by Cindy-Nast, I was instead shown to a “relaxation area” that would not look out of place in any Massage Envy. I fixed a cup of tea and sat down to ponder why on earth I was asked to check in half an hour early, as nobody bothered to ask what areas I wanted to work on. I literally just sat there with nothing to do but drink cold tea (why was it cold?) for 30 minutes. The spa music was even too loud to relax to, presumably because they were trying to mask the sound of the shopping area right on the other side of the door. It didn’t drown out the noise of the nine other people waiting with me, or the newlywed who was relaying her entire medical history to the staff in the relaxation room though.
My masseuse arrived at exactly 11, and we walked down a very dark hallway that had a number of fake candles lighting the floor. They may have been going for a relaxing vibe, but because the hallway had no up lighting, it came across as they were attempting to hide the fact that they were just leading you to a hotel room and hadn’t even bothered to change the color of the walls.
We then walked into an almost empty hotel room, identical to the entry-level one in which I was staying, except mine had better views. There was a dresser holding the supplies and a massage table. Nothing else. Not even a plant.
The massage began, and the service was excellent. We ended right on time. My masseuse was sweet, and even gave me a hug at the end, which I found a little odd, but adorable.
I did not say anything to any of the staff about my unpleasant experience, because none of this was any of their fault. My problem lies solely with Managemnet. If you have a Michelin Star restaurant, move it next door to a Denny’s, nix all appetizers and dessert, but insist on charging the same rate that you did prior to the move, that’s poor Management.
I’ve paid similar rates to what I paid today at Waldorf Astoria’s in Beverly Hills, Las Vegas, and Mexico. I would be thrilled if I paid $100 in my hometown to get the massage I got today, but to have paid four times that much and receive an experience like this from a Waldorf felt wrong, especially since this was not advertised when I booked, and management made no outreach prior to my arrival. The pictures on the website still show the 20,000 sq ft facility. It felt like a bait and switch.
I’ve wanted to check this spa off my list for a long time. I don’t consider it checked off, since I did not get to experience the spa at all. However, after this I doubt I will give it a second chance.
If you are coming to Grand Wailea soon, please verify whether the spa is reopened or not. If it is not, save yourself hundreds of dollars and find a masseuse that will come to your room. You’ll probably have better views from there anyway.
Skrevet 4. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

LDinSFBayArea
Oakland, CA39 bidrag
5,0 av 5 bobler
apr. 2021 • Par
Smooth check in with Putri, who confirmed my pre trip my Covid test and temperature at check in. Mask required except when facing down during treatment. Helpful locker room attendant, who providing sandals and a robe (yes you can also shower prior to treatment). Relaxing sitting area overlooking the Grand Wailea fountains. Blissful massage with Misty - I HIGHLY recommend her- she has her own unique style and is a highly experienced practitioner. Knew exactly what my body needed. So good I went back for a second time! PS they also offer couples massage.
Skrevet 16. april 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

ASREG
1 bidrag
1,0 av 5 bobler
mar. 2021
I attended this Spa in Nov of 2019 and had the best Spa/Massage experience I've ever had. It was because of this my wife and I were excited to return in March of 2021. My experience this time was the worst. The male attendant was distracted, inattentive and too preoccupied with his cell phone to provide me with proper instructions and help. I had no slippers in my locker. I was never offered water or any other refreshments. After my massage I was never told the showers were available, nor was I offered any toiletries or hair products, so I left without showering. They charged full price and had none of the pools, tubs, or any other accessory services available due to Covid. I understand this but lets at least keep the same service, kindness, and attentiveness. During the massage the masseuse told me repeatedly I should have got the 90 minute massage instead of the 50. Seriously? They charged a 20% gratuity up front and had I known the service had fallen off a cliff I would have never paid it upfront. As a fellow Hilton Hotel owner I was very disappointed in my fellow hoteliers spa.
Skrevet 22. mars 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Patricia C
Livingston, MT177 bidrag
5,0 av 5 bobler
mar. 2020 • Par
We booked a couples massage*(try it...its only another $10) we got a CBD oil upgrade to our massage, the husband got the traditional Hawaiian style massage-I opted for the hot stones massage. It was just Glorious! We arrived an hour early and got a locker. A scrub(clothing optional and dont worry there is a men’s and ladies side). Hot tubs, salt water hot baths, Japanese style hot tub and cold plunge. Water, snacks everywhere and super nice staff. It ended up costing us a little over $500 for us both.
Skrevet 5. april 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

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