Hi Jennifer, thank you so much for your amazing review and I look forward to seeing you again when you are up next.

I am the owner of Lotus Beauty Lounge and I was shocked to read your review. I would normally ask my employees which of them was responsible for your wife's experience, but as it was myself, there is no need. We value our customers' opinions highly, and take any negative feedback on board, as it is the best way to improve our services. But not in this case. I don't remember ever disagreeing with a client; it's unprofessional, potentially embarrassing, and can lead to misunderstandings. So I'll be very clear. I have never in my entire career encountered a client as rude as your wife. Upon arrival she did not appear to want a treatment at all (at the last minute reducing the booking from 2 hours to 90 minutes, we waived the difference for you), and treated me with complete disrespect from start to finish. I asked her multiple times if she was comfortable, as she kept propping her head up, asking you if you were awake, and eventually stopping the massage. There is absolutely no question of inappropriate contact. I have run Lotus Beauty Lounge with the utmost professionalism since 2011. We have an excellent reputation both locally and interstate, and pride ourselves on quality work. How do you think this business could have survived for this long if we went around groping our clientele? This claim is utter nonsense, and a look through all of our other reviews will support my opinion. I appreciate your comments regarding the cleanliness of my shop. Alas, not so much the description of our work. Please think twice before making claims like these in the future.