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2.5
2,5 av 5 bobler147 anmeldelser
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87

pat.m
Irland35 bidrag
1,0 av 5 bobler
sep. 2023 • Alene
I had read the negative reviews about this company, but due to the national ferry operators strike on September 13th the hydrofoil operated by Joy Cruises was the only option I had to get from Paxo to Corfu.
When I received notification for Kamalia Line (who I would highly recommend) that the ferry was not operating I contacted Joy Cruises who advised that their ferry would not operate but the hydrofoil definately would. So I booked on line via their website & on evening of 12th I went to their office in Giaos to confirm it would be operating.... met an extremely nice lady & gentleman who printed my ticket and advised it was definately operating.
So, to my surprise & many others who were at the quay side on 13th, the hydrofoil was not there & office was closed. I had received not a call or e-mail from Joy Cruises to advise of the cancellation eventhough they had my contact details.
After many phone calls, the stranded group managed to hire some private taxi boats to get us back to Corfu, expensive but worthwhile as some of the people had flights to catch.

I have tried unsuccessfully to get a refund from Joy Cruises..... so my advise is to avoid using them as there are more reliable operators.
Skrevet 2. oktober 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Discerning59
Flitwick, UK60 bidrag
1,0 av 5 bobler
sep. 2023 • Venner
Arrived for our pre booked Ilida transfer from Paxos to Corfu yesterday morning. Ithout prior warning It had been cancelled. Nothing on their website and no representation at Gaios port. Fortunately our taxi driver asked at the near-by cafe where the Ilida was, only to be told it had been cancelled and so too had the Azumet. We were given quick instructions to board the Despina ferry run by Kamelia Lines which was about to depart. As our tickets were not valid we had to purchase new tickets at €30. We considered ourselves lucky having got passage back to Corfu but did feel sorry for those other people left standing on the quayside ignorant of the fact there would be no Ilida or Azumet crossings for most of the day. On arrival in Corfu made our way as instruced to the Joy Cruises office to obtain our refund..which was very difficult to receive as they had no cash on the premises. On my third attempt I was grudgingly given my €35 refund, by the most unfriendly, unapologetic customer service agents I've ever met. Apparently they had attempted to contact passengers by phone IF they had taken down the correct number in my case? Others in the queue had no t received any call from Joy Cruises. Apparently these 'technical' problem's are a quite regular occurance on the Illida. Mabe ready for a major overhaul or the scrapyard.
Skrevet 28. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

jgredfern
marbella13 bidrag
3,0 av 5 bobler
sep. 2023 • Par
Having read the reviews we were sceptical about our crossing in this what was clearly a tin can held together by copious amounts of paint. Hubby seat was broken and wouldn’t go upright much to the delight of the lady behind us (sorry) price wise was a whopping €35 each way pp. But at the time had little choice than to put our selves in the lap of Poseidon and hope for the best. He was obviously working that day as we arrived safely in Paxos after an hour (not bad)
Our return…we waited patiently at the port in Paxos with no Joy (literally) as it didn’t show!!! We hastily bought more tickets with another line and arrived in Corfu safely. Albeit 2 hours after our original landing time. We then walked over to Joy and asked for a refund where we were told there are no monies left sorry and our card machine to return your fare is broken. Come back tomorrow she said.. UNjoyfully !! No we will wait with the new queue forming. Miraculously a Manager appeared and hey presto ‘found’ some cash to pay us our €70 refund. I would suggest you use a more friendly/reliable seaworthy company to start your holidays.
Skrevet 25. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Larina F
1 bidrag
1,0 av 5 bobler
sep. 2023 • Par
Die Dame im Fährbüro in Korfu war nett, ansonsten Finger weg von diesem Unternehmen. Dreckiger heruntergekommener Seelenverkäufer.
Das Schiff Azimut ist so dreckig, dass man gleich nach Ankunft duschen möchte.
Unsere Rückfahrt von Paxos nach Korfu viel ganz aus, ohne dass es irgendwelche Informationen gab.
Nicht bei anderen Unternehmen.
Skrevet 24. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

kateb
Edinburgh, UK26 bidrag
1,0 av 5 bobler
sep. 2023 • Alene
So the crossing from Corfu Town to Paxos is suppose to be 2.5hrs, hotel in Paxos warned me it’s more like 3hrs. We left 30mins late and it took 3.5hrs. So in total it was 4hrs long.
Seemed very disorganised.
Skrevet 4. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

ZaiHC
19 bidrag
1,0 av 5 bobler
jul. 2023
Fue la única opción que no era por ferry que encontramos para ir a Paxos (y pensamos que sería más rápido). Contacté por correo y me pidieron los datos de la tarjeta de crédito para comprar los billetes, cosa que me pareció poco segura, así que me ofrecieron hacer transferencia bancaria. Reservé dos plazas para el que me dijeron que era "high speed", que luego vi en la web que tardaba 1,5h, que en la práctica fueron 2.
Al comprar las plazas, me contestaron que sólo tenía que decir mi nombre el día que fuera a embarcar, en el propio barco. No me dijeron dónde tenía que cogerlo, y envié un mail preguntando, al que no contestaron.
El día que fuimos a coger el barco, fui antes a la oficina de Joy Cruises, expliqué todo esto, y les mostré el mail y el comprobante del pago. Las chicas que me atendieron fueron amables, eso sí. Me dijeron que no había nada reservado a mi nombre, pero que sí veían el pago hecho. Después de bastante rato buscando, me sacaron ellas los billetes (su cara al ver que en el mail me dijeron que sólo tenía que dar mi nombre en el barco, lo dijo todo).
Una vez en el barco, éste resultó ser un poco antiguo, los asientos se veían muy viejos, las maletas y mochilas te las cogen y las apilan todas juntas en la entrada del barco. Y luego, como decía, que el tiempo del viaje (con clima despejado y favorable) era más del que indicaban. Por cierto, 28 euros cada billete por ir en el supuesto "high speed", frente a los 9,5 que nos costó el ferry de vuelta, que sólo tarda 1 hora más, en un barco grande, cómodo, limpio y con personal súper bromista.
Skrevet 27. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Claudia
3 bidrag
1,0 av 5 bobler
jul. 2023 • Par
Come migliorare? Facendo trovare il traghetto in porto!!! Avevamo la prenotazione alle 19,30 ma il traghetto non c'era!!! Per fortuna un'altra compagnia ci ha permesso di salire con loro, altrimenti saremmo rimasti bloccati a Corfù. Pessimi!!!!
Skrevet 9. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Marilu
Napoli, Italia23 bidrag
1,0 av 5 bobler
mai 2023
Do not trust them on booking in advance!
I booked tickets for 4 people on the hydrofoil, so quite some money.
But 'cause Ryanair cancelling our flights, we couldn't go. We told them immediatly, so prior to the travelling datte obviously.
Plus, on the same day of the theoretical trip, I recieved and email saying taht they had anticipated the trip by hours, so even if we could reach Corfu, we would never get on that boat on time.
For two months on the phone they made up excuses to delay the refound.
After two months, they said that they will not refund me cause I was the one cancelling.
NOBODY TOLD ME ABOUT SUCH CANCELLATION POLICY WHEN I BOOKED, OBVIOUSLY.

Do not trust them, don't book in advance, if for any reason you don't reach Corfu, they will just keep your money.
Skrevet 5. juli 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

wendy T
15 bidrag
1,0 av 5 bobler
mai 2023 • Par
Awful experience. We messaged the day before departure to give our details and said we wanted to book on tomorrow's trip corfu to paxos can we pay at the port office, they replied yes. We got to the port and they said it was sold out. We thought from the communication there was no problem and would have expected some contact to let us know there was an issue holding the tickets. We arrived with all our luggage having travelled from sidari with nowhere to go. They were not helpful. We had to book on the next day and it cost 100s of euro in taxi, booked hotel already paid for in paxos that we couldn't use and a new hotel in corfu as well as losing a day of our trip. Very hot and stuffy boat, no air con. Wouldn't book with this company unless there is no alternative.
Skrevet 6. mai 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

David D
Devon, UK20 511 bidrag
2,0 av 5 bobler
sep. 2022 • Par
Friday 9th September and we were due to travel on board the Ilida Hydrofoil our transfer from Corfu to Paxos. The service is provided by Joy Cruises.

However due to our flight being delayed by four hours we missed the last ferry of the day.

We visited the Joy Cruise Office, across the road from the Port, to seek some assistance as the six of us stranded, had no idea what to do. There was no Tui Representative, they were the Tour Operator and we were just dumped in the Port.

There was a young girl in the office, who was really not bothered, and repeated over and over "boat gone, come back tomorrow". She was not in the slightest interested in helping us.

Luckily there was another lady in the office, who appeared to be more senior and willing to help us. She did have a contact number for Tui, which we she called on our behalf. We returned to the Port where we waited three hours for Tui to sort us out.

We returned to the Port early the next morning, Saturday 10th, to catch the 08.15 Hydrofoil. Before sailing we revisited the Joy Cruise Office to collect our tickets.

The Hydrofoil departed on time and arrived in Paxos at 09.26. It was definitely a no frills service with a rather worn and dated interior. There was no seating allocation, it was a free for all. Also boarding the vessel was a bit precarious, the boarding area was constantly moving and we were helped on to the boat and our baggage loaded on board.

Friday 23rd September it was time for return journey from the Port of Gaios to Corfu. We departed at 07.30, on board Ilida II, which was not in any better condition than the vessel on the outward journey.

We sailed out of the picturesque port past the two islets Nikolaos and Panagia. The sea was a bit choppy so we bounced about a bit. We arrived in Corfu Port at 08.40.

Nothing glamorous, a means of getting from A to B but not in the greatest of comfort.

Although the return fare was included in holiday price, have a vague recollection of seeing a sign indicating that the return fare was €32.
Skrevet 18. januar 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

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Joy Cruises (Korfu by, Hellas) - Anmeldelser - Tripadvisor