The Venue

The Venue anmeldelser, Borehamwood

08:00–18:00
Mandag
06:30 - 22:00
Tirsdag
06:30 - 22:00
Onsdag
06:30 - 22:00
Torsdag
06:30 - 22:00
Fredag
06:30 - 22:00
Lørdag
08:00 - 18:00
Søndag
08:00 - 18:00
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2.5
17 anmeldelser
Ypperlig
1
Svært bra
5
Gjennomsnittlig
1
Dårlig
1
Forferdelig
9

Ilhan O
London, UK1 bidrag
Terrible customer service at BOREHAMWOOD SWIMMING CLUB!
okt. 2021 • Familie
Terrible customer service at BOREHAMWOOD SWIMMING CLUB!

The manager (James Pugh) is unprofessional and very rude to customers. The staff at Borehamwood Swimming Club are also unprofessional and unhelpful. I topped up my daughters account and asked if I could have the credit go towards the next couple of weeks for swimming but I was told by James that the money cannot go towards this and I would loose the money. Anyone thinking to join do not waste your time or money on this terrible service.
Skrevet 12. oktober 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

martina a
Northamptonshire, UK8 bidrag
useless
sep. 2021
I have just returned trying to book swimming for my 5 yo after school...nothing for kids here except the deep pool only and 6.00 - 7.00, no other time the childrens pool is closed. what a joke.
Skrevet 6. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

EdwardWarner
Kingsbury, UK31 bidrag
Good, could be better
okt. 2020
I have been going to The Venue for some time, the classes are good and the instructors professional.
They have been following all the guidelines on Covid 19.
However the booking system is terrible but I understand it will be updated shortly.
Classes are very busy at the moment, as there are limited spaces.
Give it a go.
Skrevet 28. oktober 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Lexington Marlow
Borehamwood, UK2 bidrag
Seriously Lacking in Diversity. Borderline Racist.
sep. 2020 • Alene
Absolutely Terrible. Very rude staff with no customer service training. The only professional member of staff is the nice lady that wears a hijab. The rest are some very entitled ruffians. Look out for the Drake like looking one. He is borderline racist. He enjoys ridiculing BAME customers. Not sure why. I joined when most staff were on furlough. They returned around the 1st of September. Absolutely horrible treatment I received. I was so shocked that I am looking to rescind my membership. They lack any sort of diversity. Which is obvious from the way I was treated. Don’t go there.
Skrevet 5. september 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Martyna
1 bidrag
Borehamwood swimming Club.
feb. 2020
Very disappointed !!!. Unprofessional staff.
We came with kids on swimming classes to show them how the lessons looks like. Be kindly advised and agreed by staff for 30 min assessment JUST!!!. Kids love it so we put the names on awaiting list.
Next day we received email from JAMES PUGH Head Couch that the names has been removed from awaiting lists due to out of respect for their staff and other people who awaiting space.
We spoke with coaches who advised us to have assessment this day to find out which awaiting list they may join ( there is two swimming pools) Mr Pugh just removed kids from awaiting list with no reason for kids. So unprofessional!! He even did not give us a chance to explain the situation. This is not acceptable!
There was no our intention be rude and not to followed the rules- just to give kids
fun as agreed with coaches on that day.
Very disappointing!!! Do not come back there again.
Skrevet 10. februar 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

John F
1 bidrag
-1 Star ridiculous staff and customer service. They have a Phone Contact number and an email that they never answer to.
sep. 2019
-1 Star ridiculous staff and customer service. They have a Phone Contact number and an email that they never answer to.
I got my membership last year in September for me and my partner with compulsory payment of one year, 12 months. We have decided to cancel as we barely manage to go to the gym due to such a busy life. We allowed the 12 months to finally cancel our membership as for literally months we don't even go close to the gym. We got a letter at home informing us we are still due for 1 payment as the first payment we've made by debit card did not count for the 12 month contract !!! I think they should specify that is 13 MONTHS payment and not 12 !!! Really unhappy as we literally don't use the gym for MONTHS !!!! We were aware of the 12 month contract, but the payment for 13 months is just ridiculous !!! Also a note as it's absolutely impossible to get through those people by phone, they took 2 weeks to reply to our emails and when we went there no manager available to complaint. This place is just a PURE JOKE !!! Never going back !!!
Skrevet 26. oktober 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Olly
1 bidrag
Terrible
aug. 2019 • Familie
Although I been here a few years back I haven't been recently but I've been trying to call for about a week and a half to find out if it suitable for my 2 yo to come swimming prices etc but I can't even get someone to pick either the phone just rings out or it rings for 2 mins and someone hangs up that's just the phones god knows what the rest the employees are like for me this is terrible I can't imagine how they stay in business's if this is how they deal with phone enquiries
Skrevet 18. august 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Lancellot
London, UK108 bidrag
Poor
mar. 2019 • Familie
Unfortunately despite the pool being large it is very cold as is the entire pool area. Great potential.
Skrevet 13. mars 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Ali0818
Harrow, UK302 bidrag
Soft play
nov. 2018 • Familie
Came here for a soft play party one Sunday. Parking was free so that was a good start! Soft play itself was clean and hired out just for the party, so not overcrowded. However it is quite small with very little to keep you entertained if you are over three. There are only two levels, one slide and hardly any balls in the pool. Although we had a good time, by 40 minutes 3 yo had had enough of going round and round. We won’t rush back!
Skrevet 18. november 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Kenny445
42 bidrag
Arctic Pool
sep. 2018 • Familie
If you like waiting in Queues and artic pool temperature then this is the place to go, kids freezing cold after 10mins in the pool. Poor.
Skrevet 3. september 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

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